Enterprise Implementation Overview
A structured, white-glove onboarding process for multi-location pet businesses. Our platform supports multi-location operations out of the box. Each enterprise implementation is custom-scoped to your operations, team structure, and integration requirements.
Implementation Process
1
Discovery
Week 1
- Current systems and workflow audit
- Multi-location requirements mapping
- Integration needs assessment (POS, payments)
- Team structure and permissions scoping
- Migration complexity evaluation
2
Custom Proposal
Week 2
- Tailored implementation plan
- Custom pricing based on locations and volume
- Integration architecture design
- Timeline and milestone agreement
- Dedicated account manager assigned
3
Platform Setup
Weeks 3-4
- Multi-location account configuration
- Services, pricing, and policies setup
- Team member accounts and permissions
- Payment processing configuration
- Branded booking portal deployment
4
Data Migration
Week 4-5
- Customer and pet data import
- Historical booking records
- Existing client communication transfer
- Data validation and integrity checks
5
Training and Launch
Week 5-6
- Hands-on team training (per location)
- Parallel run period with existing systems
- Live launch with on-call support
- Post-launch monitoring and adjustments
6
Ongoing Partnership
Continuous
- Dedicated account manager
- Priority support (<4hr response SLA)
- Quarterly business reviews
- Early access to new features
Enterprise Capabilities
● Available Now
- Unlimited team members (no per-seat fees)
- Role-based permissions
- Automated SMS and email notifications
- Online booking portal
- Stripe payment processing
- External payment machine support
- Australian data residency
- 99.9% uptime SLA
- Full data export (no lock-in)
● Custom Implementation
- Multi-location dashboard
- Cross-location reporting
- Location switching
- Unified booking across locations
- Custom POS integration scoping
- API access (available by request)
● Roadmap
- Enterprise SSO/SAML
- SOC 2 compliance
Why Australian Businesses Choose Petboost
Australian Data Residency
Your data stays in Australia. Full Privacy Act compliance.
Same-Timezone Support
Sydney-based team. Australian business hours. No overseas call centres.
Local Payment Processing
Australian Stripe rates. GST-inclusive. No foreign transaction fees.
Founder Access
Direct line to leadership. Your feedback shapes the product roadmap.