Businesses operating on the Platform have the discretion to implement their own additional terms, conditions, and/or release of liability waivers (collectively "Additional Terms") that Customers must agree to as a condition of booking specific services.
1. Responsibilities of the Business:
2. Responsibilities of the Customer:
3. Liability of Petboost:
Customers and Businesses must acknowledge that any Additional Terms agreed upon are strictly between them and are separate from their use of and interaction with the Petboost Platform . Petboost's terms and conditions govern use of the Platform only and are not applicable to any Additional Terms imposed by the Business.
Petboost provides an online Platform at www.petboost.com.au (the "Platform") that allows Business of services in the pet industry to connect with Customers with a view to the supply of relevant services and goods (for example veterinary services, pet grooming, dog daycare boarding and training) (the “Deliverables”).
The Platform is owned and operated by Petboost Proprietary Limited, ABN 46 640 246 279 ("Petboost®").
Business and Customers may apply to be registered as Members for access to the Platform (Members are also referred to as “you and your”). Your access to the Platform is conditional upon your acceptance and compliance with the terms and conditions herein ("Platform Conditions"). Your access to the Platform constitutes your agreement to be bound by the Platform Conditions. Petboost may amend the Platform Conditions at any time. To access the Platform , you must register as a Member, which allows you to create a profile showing the Deliverables you may be interested in acquiring as a Customer or providing as a Business. You must safeguard your password and are responsible for all access to the Platform conducted using your password.
Petboost’s role in providing the Platform is that of a third party contractor which provides the Platform as an online Platform to facilitate Members to meet online and to arrange the supply of Deliverables directly between each other. Petboost does not provide or acquire the Deliverables and is not an agent of a Member and is not responsible for a Member’s performance of its obligations to another Member (for example, for a Member’s supply or purchase of Deliverables) or for the accuracy of content or lawfulness of a Member’s Profile. Petboost’s responsibilities are limited to facilitating the availability of the Platform .
You must not suggest that Petboost endorses you, your Deliverables or your business.
Your Petboost Membership and profile page will be created by you for your use of the Platform . You can have only one (1) active Petboost Membership and are to ensure the accuracy, lawfulness and currency of your Member and Profile information. Petboost may suspend or terminate your Petboost Membership and your access to the Platform , if your Petboost Membership or profile page is in material breach of any of the Platform conditions.
You are to safeguard your password and undertake not to disclose your password to any third party. You are responsible for any activity or action under your Petboost Membership or profile page, whether or not you have authorised such activity or action. You will immediately notify Petboost of any unauthorised use of your Petboost Membership or profile page.
Petboost's primary channel for member communication regarding services, bookings, and account matters is email, sent to your profile email address. In instances of payment issues, such as a declined card or payment processing errors, we'll send an SMS to your registered mobile phone number to ensure prompt attention to these urgent matters.
You can opt-in to receive SMS for other timely notifications related to your appointments, and you have the liberty to opt into additional communications for research and marketing, which are separate from essential service communications. If you wish not to receive SMS alerts at any point, you can adjust this preference in your profile settings.
For business members, this approach allows for the seamless coordination necessary for providing top-notch services. Petboost is committed to respecting your communication preferences and offers clear instructions as to how to modify these at any time.
When you, as a Customer, are interested in purchasing services or goods (Deliverables) from a Business, you may initiate the transaction by lodging an enquiry through the Business's profile on the Platform . It is crucial for Businesses to note that once a Customer's booking is pending, the Business must not solicit a higher rate than the one displayed on your profile at the time the booking was made.
Businesses are to clearly indicate when the price listed is a starting point. For services subject to variation based on condition, handling, size, or labour—such as grooming services—the listed price must be prefixed with "From" to signify that the final cost may vary. This is to ensure transparency and compliance with Australian Consumer Law, providing Customers with an accurate understanding of potential costs.
As a Business, it is understood and agreed that Petboost operates solely as the facilitator of the Platform , not as an insurer or contracting agent. Any transactions or contractual relationships formed are exclusively between your Business entity and the Customer. Petboost does not participate in or become a party to any service agreement you enter into. You, as a Business, are responsible for your own actions and any shortcomings in relation to the Deliverables provided.
Furthermore, Petboost does not provide insurance for the Deliverables. The onus is on you, as a Business, to carry appropriate insurance as per industry standards and legal requirements. It is also incumbent upon you to ensure that all representations made about the Deliverables are accurate and meet all obligations as set out by the law, thereby safeguarding the trust Customers place in your Business and the Petboost Platform.
As a Customer, if you agree to any alterations to the originally requested services, you are accountable for the additional costs that may arise. It is important to ensure that you are fully aware of and consent to these updated charges and any associated taxes.
Business must present Customers with a revised invoice detailing any changes to services or additional services rendered during an appointment. This invoice should be provided well in advance of the final payment, allowing Customers sufficient time to review the alterations.
Petboost acts solely as a venue for connecting Business with Customers and is not involved in any agreements or service modifications made between them. The responsibility to conduct such modifications transparently and in compliance with Australian Consumer Law rests with the Business. Customers should receive clear communication from Businesses regarding any service changes that could affect the final cost.
Petboost does not endorse any Member, including pet owners, business owners, their Deliverables, or their respective Profiles. When deciding to engage in a transaction on the Platform , all Members – whether you're providing a service as a business or seeking services for your pet – must exercise due diligence and make their own judgement as to the competence and suitability of the other party.
It is important to understand that Petboost acts merely as a facilitator for transactions between Members and is not party to any agreement that may arise from the use of the Platform . As such, Petboost cannot be held liable for any breach of contract, loss, injury, or, in the unfortunate event, the death of a pet that may result from interactions with other Members.
In the event that you, as a pet owner or a business, seek legal remedy or hold another Member liable for any action or omission that has caused you loss or damage, your recourse will be limited to a claim against the specific Member or third party responsible for the breach of contract or wrongdoing. We strongly advise all Members to engage in transactions with caution and prudence, and Petboost must not be seen as an avenue for legal remedy or liability for such interactions.
By using the Platform , you acknowledge and agree that any attempt to impose liability on or seek any legal remedy from Petboost in relation to actions or omissions by other Members or third parties will not be pursued, in recognition of the fact that Petboost does not supervise or control the day-to-day actions of Members and their transactions.
In respect of Deliverables the Members agree to the use of Stripe Payments Australia Pty Ltd ACN 160 180 343 (“Stripe”) to process payments between Customers and Business and between Business and Petboost. The Business agrees that it is a pre-condition of the Business becoming a Member, that Business must have demonstrated to Petboost that the Business satisfies Stripe’s underwriting policies. The Business agrees to comply with the relevant terms and conditions of Stripe’s contracts as set forth at https://stripe.com/au/legal being the Stripe Services Agreement Australia and the Stripe Connected Account Agreement.
The Business consents to Petboost’s disclosure to Stripe of, and to Stripe’s collection use retention and disclosure of, any information that Business provides to Petboost or that Stripe collects directly using cookies or other similar means in the processing of payments. For more information regarding Stripe’s use of data, see Stripe’s Privacy Policy.
On behalf of the Business, Stripe temporarily pre-authorises the Deliverables Fee and Platform Fee, 72 hours prior to each appointment commencing in the given timezone of the Business. If the customer chooses to cancel their appointment within the agreed cancellation period defined by the business, the pre-authorised funds are returned to the customer within 5-10 business days.
"Deliverables Fee" means the amount that is due and payable by a Customer to Business for the Deliverables supplied by that Business to the Customer including GST and may at the Business’s discretion include the Platform Fee, merchant card fee and processing fees. The Business alone, and not Petboost, is responsible for establishing the rates of Business’s Deliverables Fee as set forth in Business’s Profile. Deliverables Fees are non-refundable.
"Platform Fee" means the fee that Petboost charges a Business for the use of the Platform , including GST, which fee is calculated as a percentage of the relevant Business’s Deliverables Fee.
Usually payments for Deliverables are processed through Stripe Payments Australia Pty Ltd, a secure online payment system. We strongly recommend this method due to its safety, trustworthiness, and compliance with anti-money laundering regulations.
Our Platform terms allow for additional payment methods, specifically cash and bank transfers, should businesses choose to accept them. If Business opts to facilitate a payment through cash or bank transfer, Business accepts the following considerations:
By choosing to accept cash or bank payments, Business accept these risks.
For cash or bank transfer payments the Platform Fee (being 1.2% of Business’s Deliverables Fee) Petboost shall invoice Business for each 28-day period. Business shall pay these Platform Fees within 7 days of receiving the invoice. An invoice unpaid for more than 14 days shall incur a late payment fee 1% of the invoice amount for each 28 day period for which they are unpaid. If an invoice is unpaid for more than 28 days, Petboost may suspend Business’s Platform Access.
If a booking is requested by a Customer for a Business’s Deliverables via the Platform, Petboost shall inform the Business by email of that booking request. The Business may choose to accept or reject the booking request at Business’s discretion. When the Business accepts a booking requested by a Customer, Petboost will send Customer and Business an email confirming that booking, and provide each party with each other’s contact details.
The Business, not Petboost, is solely responsible for honouring any accepted bookings and supplying any Deliverables which have been agreed through the Platform .
If you, as a Customer, choose to enter into a transaction with a Business for supply of Deliverables, you agree and understand that your agreement for the supply of those Deliverables is with the Business and you agree to accept any terms, conditions, rules and restrictions associated with such Deliverables agreed with the Business.
You acknowledge and agree that you as Customer, and not Petboost, will be responsible for performing the Customer obligations under any such agreement, that Petboost is not a party to such agreement, and that Petboost has no contractual liability arising under any such agreement.
Each Business on the Platform establishes its own policies regarding the notice period required for cancellations or changes to bookings. This policy will be communicated to Customers at the time of booking and is designed to ensure that both parties have a clear understanding of the terms.
Should a Customer need to modify or cancel a booking after the designated notice period, the Business may impose a late change or cancellation fee as per their stated terms. It is essential for Customers to be aware of these potential fees prior to confirming their booking.
In the event of a dispute relating to cancellation or change fees, the resolution responsibility lies directly between the Business and the Customer. Petboost provides the Platform for bookings but does not bear the burden of such disagreements.
For self-service bookings made through the Platform , Customers will be informed of the specific booking terms and any associated fees before finalising their appointment. This ensures transparency and informed consent.
When bookings are made over the phone or in person, and the Customer may not have had the opportunity to review the Business’ terms through the Platform , it is incumbent upon the Business to inform the Customer of their cancellation and change policy and any related fees. The onus to communicate these terms is with the Business, and not Petboost.
Businesses operating on the Platform have the discretion to implement their own additional terms, conditions, and/or release of liability waivers (collectively "Additional Terms") that Customers must agree to as a condition of booking specific services.
1. Responsibilities of the Business:
2. Responsibilities of the Customer:
3. Liability of Petboost:
Customers and Businesses must acknowledge that any Additional Terms agreed upon are strictly between them and are separate from their use of and interaction with the Petboost Platform . Petboost's terms and conditions govern use of the Platform only and are not applicable to any Additional Terms imposed by the Business.
1. Business Data Ownership
2. Protection of Personal Information
3. Operational Data
4. Pet Owner Data Ownership
5. Transactional Data
6. Internal Notes and Business Intelligence
7. Data Synchronisation
8. Data Export and Deactivation
9. Data Accuracy and Updates
10. Data Removal and Retention
11. Data Access and Control:
12. Responsibilities in Case of Data Misuse
13. Analysis of Anonymised Data
The Platform, including all associated intellectual property rights, are the exclusive property of Petboost.
Members retain ownership of intellectual property rights in content that Members post in their Member Profile (“Content”). Members grant to Petboost, a non-exclusive, irrevocable, perpetual, worldwide, royalty free, transferable licence to use, reproduce, modify, adapt, publish or communicate to the users of the Platform the Content of their Member Profile in connection with the Platform and for the reasonable purposes of Petboost’s business (including marketing) and the right to sub-license these rights.
Petboost's marketing activities include customer analytics, behavioural analytics, customer segmentation, pet industry analysis, and user experience research. Members confirm that they hold the necessary rights to permit these uses and assert that such activities will not infringe on any intellectual property rights, nor will they be defamatory, deceptive, misleading, or breach any laws. Furthermore, members guarantee that the content of their Member Profile complies with these conditions.
Members waive in respect of Content of their Member Profile, unconditionally and irrevocably, their rights of integrity and attribution of authorship and not to have authorship falsely attributed. Petboost may monitor or review the Content of Member Profile but is not obliged to do so. Petboost may take remedial action in respect of any Content that Petboost reasonably considers is in breach of any of the Platform Conditions.
Subject to your compliance with the Platform Conditions, Petboost grants you a limited, non-exclusive, non-transferable licence, to access, view and download or copy only such of a Member Profile as is necessary for the purposes of acquiring Deliverables from or supplying Deliverables to that Member by means of the Platform . You have no right to sublicense the rights hereby granted.
You must not use, copy, adapt, modify, prepare derivative works based upon, distribute, licence, sell, transfer, publicly display, publicly perform, transmit, broadcast or otherwise exploit any of the Platform, a Member Profile or Content, except as expressly permitted by the Platform Conditions.
You must not in respect of the Platform, the Deliverables or the Content:
Your access to the Platform shall be for a 30-day term, at the end of which it will automatically and continuously renew for subsequent 30-day terms until you or Petboost terminate your access to the Platform as described below.
You may terminate your access to the Platform at any time via the "Deactivate Membership" feature on the Platform in your Membership Settings on your profile or by sending us an email. Your termination of your access to the Platform is treated as a cancellation of any accepted bookings for which you are either a Business or a Customer. If you are a Customer, the Booking Cancellations provisions of the Platform Conditions apply on the basis that the booking cancellation occurs when you terminate your access to the Platform. If you are a Business, you will be liable to compensate Customer for any losses Customer incurs as result of your cancellation of the accepted booking.
Petboost may terminate your access to the Platform for convenience at any time by giving you 30 days' notice via email to your registered email address.
Petboost may immediately, without notice terminate your access to the Platform or deactivate your Member Profile if:
In addition the Platform may deactivate your Member Profile if you receive poor ratings from Customers or Business.
In case of termination or deactivation of your Member Profile, you will be given notice of any measure by Petboost and an opportunity to resolve the issue to Petboost's reasonable satisfaction.
If your access to the Platform is terminated or any of the measures above are taken:
Your use of the Platform is at your risk. Petboost has no obligation to screen any Member or to review the performance of a Member in respect of the Deliverables or similar Deliverables in other situations, but may at its discretion conduct such screening or review. If Petboost chooses to conduct such checks, to the extent permitted by law, you accept that such screening or review may not identify prior misconduct by a user or ensure that a user will not engage in misconduct in the future.
Petboost will use reasonable care and skill in providing the Platform. However, in view of the nature of the Platform and computer and telecommunications systems (including Petboost’s reliance on systems and Deliverables that Petboost does not own or control), Petboost cannot promise that the Platform will be continuously available or virus or fault free or that there will not be any misalignment of content or misrepresentation in a Member’s profile.
Except as set out under this section, Petboost may be liable to you for breach of contract or negligence under the principles applied by the courts.
Petboost is not liable for any loss or damage to the extent that it is caused by you.
To the maximum extent permitted by law, Petboost excludes any liability to you that may otherwise arise as a result from your use of the Platform.
If Petboost is not entitled by law to exclude liability arising from breach of a statutory duty or other legislation, then to the extent Petboost is permitted to do so Petboost limits that liability to resupply the use of the Platform.
You are liable to Petboost for your breach of the Platform Conditions or negligence under the principles applied by the courts.
You are not liable to Petboost for any loss to the extent that it is caused by Petboost.
Subject to the foregoing; Platform Content is provided "as is," and Petboost makes no warranty that the Platform or the Platform Content will be available on an uninterrupted, secure, or error-free basis. Petboost makes no warranty regarding the quality of any Member Profile, the Platform content, the alignment of Platform content in a Member’s Profile, or the accuracy, timeliness, truthfulness, completeness, or reliability of any content obtained through the Platform.
You are solely responsible for all of your communications and interactions with other users of the Platform and with other persons with whom you communicate or interact as a result of your use of the Platform, including other Members. Petboost does not make any attempt to verify the statements of users of the Platform or to review or check any the accuracy or completeness of any Member Profile. Petboost makes no representations or warranties as to the conduct of users of the Platform or their compatibility with any current or future users of the Platform.
You agree to take reasonable precautions in all communications and interactions with other users of the Platform and with other persons with whom you communicate or interact as a result of your use of the Platform including, but not limited to Members, particularly if you decide to meet offline or in person regardless of whether such meetings are organised through the Platform. Petboost explicitly disclaims all liability for any act or omission of any Member or other third party.