Question 1

What information can I store for each pet?

Accepted Answer

Comprehensive pet profiles include: name, species, breed, weight, age/birthday, microchip number, vaccination records with due dates, allergies, behavioural notes, grooming preferences, vet contact details, emergency contacts, and photos. All information is searchable and filterable.

Question 2

How does vaccination tracking work?

Accepted Answer

Record vaccination types, dates administered, and due dates. Petboost automatically calculates when vaccinations are due and can send reminder notifications to pet owners. View vaccination compliance across all pets with the dashboard.

Question 3

Can I track C5 vaccination status for dogs?

Accepted Answer

Yes! Petboost tracks all dog vaccinations including C3, C5, C7, and Kennel Cough. Customers upload vaccination certificates which you verify. The system displays vaccination status (valid, expiring within 30 days, expired, or missing) and surfaces alerts in Mission Control when pets have upcoming appointments with vaccination issues. For daycare and boarding, many businesses require valid C5 vaccination before accepting bookings.

Question 4

Can I require vaccinations before booking?

Accepted Answer

Yes! Configure vaccination requirements per service. When customers book, Petboost checks vaccination status and alerts if requirements aren't met. Block bookings for unvaccinated pets or allow with staff override for emergencies.

Question 5

What happens when a vaccination certificate is about to expire?

Accepted Answer

Petboost monitors vaccination expiry dates and surfaces alerts 30 days before expiration. Mission Control shows pets with expiring or missing vaccinations that have upcoming appointments. The customer can upload new certificates via the Pet Owner App. Staff see clear status indicators (valid, expiring, expired, missing) in the pet profile and on appointment cards.

Question 6

How many pets can one customer have?

Accepted Answer

Unlimited! Petboost supports customers with multiple pets. Each pet has their own profile, service history, vaccination records, and package credits. Perfect for households with several dogs, cats, or mixed species.

Question 7

Can I add notes and preferences for each pet?

Accepted Answer

Yes! Add detailed notes for grooming preferences, handling requirements, medical conditions, behavioural observations, and special care instructions. Notes appear on appointment details so staff are always informed.

Question 8

What grooming preference information can I store for each pet?

Accepted Answer

Petboost offers structured grooming preferences with three categories: Head & Face (ear style, topknot, facial trim), Body & Tail (coat length, tail style, pattern cuts), and Feet & Legs (paw style, leg length). Each category supports text notes AND reference photos. Upload before/after photos so any groomer can see exactly how the customer wants their pet styled. Notes are visible to all team members during appointments.

Question 9

How do I track service history?

Accepted Answer

Every appointment is automatically logged in the pet's service history. View all past grooming, daycare, training, walking, and boarding appointments. Filter by date range, service type, or staff member. Track weight changes over time.

Question 10

Can customers update their own pet information?

Accepted Answer

Yes! Through the self-service customer portal, pet owners can update contact details, add emergency contacts, and view their pet's service history. Medical and vaccination records require staff verification for accuracy.

Question 11

How do I handle multi-pet appointments?

Accepted Answer

Book multiple pets from the same household in a single unified appointment. Each pet gets individual service tracking with independent timing, team members, and resources, while sharing one calendar card, one invoice, and one payment. When you try to book a pet whose family already has an appointment that day, Petboost offers to add to the existing booking automatically.

Question 12

Can I track emergency contacts?

Accepted Answer

Yes! Store multiple emergency contacts per customer, including alternate phone numbers, partner/family member details, and veterinarian information. All contacts are accessible from the appointment view for quick reference.

Question 13

How do I import existing customer data?

Accepted Answer

Use our CSV import tool to bring in customers, pets, and contact information from your previous system. Our onboarding team helps map your data fields and handles any cleanup required. Most migrations complete in 1-2 weeks.

Question 14

Is customer data secure?

Accepted Answer

Absolutely. Petboost uses bank-level encryption for all data. Payment card details are stored securely by Stripe (not in Petboost). Regular backups ensure data protection. Australian data sovereignty is maintained with hosting in Australia.

Question 15

Can I delete customer records?

Accepted Answer

Yes, in compliance with privacy regulations. Inactive customers can be archived (hidden but recoverable) or permanently deleted. Deletion removes all personal information while maintaining anonymised appointment statistics for your records.

Question 16

What's the difference between archiving and deleting a customer or pet?

Accepted Answer

Archive hides the record from your active lists while preserving all data. Perfect for inactive customers who might return, seasonal clients, or pets that have passed. You can unarchive anytime. Hard Delete permanently removes personal data and cannot be undone. Use Hard Delete for GDPR requests, duplicate cleanup, or test data removal. Most businesses use Archive for day-to-day management and reserve Hard Delete for specific data removal requests.

Question 17

How do I archive a pet or customer?

Accepted Answer

Open the pet or customer profile, click the 'More Actions' menu (three dots), and select 'Archive Pet' or 'Archive Account'. The record is hidden from search results and lists but all history is retained. To unarchive later, search for the pet/customer, open their profile, and select 'Unarchive' from the More Actions menu.

Question 18

How do I handle GDPR data deletion requests?

Accepted Answer

Petboost provides 'Hard Delete' options to comply with GDPR. Navigate to the customer or pet profile, click More Actions, and select 'Permanently Delete'. This removes personal data while retaining anonymised financial records for legal compliance. Document the request before deletion, then use Hard Delete. Petboost logs deletion actions for compliance verification.

Question 19

How do I resend the Pet Owner App activation to a customer?

Accepted Answer

If a customer didn't receive their Pet Owner App activation, open their profile, click the 'More Actions' menu, and select 'Resend Activation SMS' or 'Resend Activation Email'. A new activation link is sent to the customer's contact details on file.

Question 20

How do I help a customer who forgot their Pet Owner App password?

Accepted Answer

Open the customer's profile, click the 'More Actions' menu, and select 'Send Reset Password SMS' or 'Send Reset Password Email'. The customer receives a link to create a new password. The reset link expires after 24 hours for security.

Question 21

Does Petboost support digital waivers and liability forms?

Accepted Answer

Yes! Create custom Terms & Conditions and Liability Waivers that customers must accept before their first booking. Digital signatures are captured with timestamp and IP address for legal compliance. Customers can review and accept via the Pet Owner App or during self-service booking. You can view acceptance history in each customer profile.

Question 22

How do waivers work with self-service booking?

Accepted Answer

When a new customer books their first appointment, Petboost presents your Terms & Conditions and any required waivers during checkout. Customers must accept before completing the booking. The acceptance is timestamped and logged. Returning customers who have already accepted are not prompted again unless you update your terms.

Question 23

Can I require customers to sign waivers before each service?

Accepted Answer

Petboost captures waiver acceptance on first booking with timestamp and IP logging. You can update your terms at any time, which prompts all customers to re-accept. For services with higher risk (like adventure activities), add specific disclaimers to service descriptions. Most businesses find one-time acceptance with the audit trail sufficient for liability protection.

Pet & Client Records