Question 1

What is Mission Control and how is it different from the Calendar?

Accepted Answer

Mission Control is your dedicated operational dashboard for running your pet business day-to-day. Think of it as a pilot's cockpit view: it shows you what's happening now, what needs your attention, and gives you quick access to common actions. The Appointments Calendar is for detailed scheduling, drag-and-drop time changes, and planning. Use Mission Control for daily operations (90% of tasks) and the Calendar for detailed scheduling and weekly planning.

Question 2

What are the different view modes in Mission Control?

Accepted Answer

Mission Control offers 7 view modes to match your workflow: (1) List View - Traditional scrollable list, (2) Workflow View - Kanban-style drag-and-drop status updates, (3) Pets View - Organised by pet, (4) Stays View - Focus on overnight boarding, (5) Team Members View - Grouped by team member, (6) Resources View - Grouped by space/area, (7) Combined View - Team and resources side-by-side. Switch views based on your current task.

Question 3

When should I use each view mode?

Accepted Answer

List View is best for quick scanning and processing. Workflow View is ideal for moving appointments through statuses (drag from Confirmed to In Progress). Pets View helps when you need to see all appointments for specific pets. Stays View is essential for boarding businesses tracking overnight guests. Team View shows you who is working on what. Resources View monitors facility utilisation. Combined View gives the full picture of team and space allocation.

Question 4

How does the Attention System work?

Accepted Answer

The Attention System automatically flags appointments and situations needing immediate action. It highlights: Outstanding Payments (unpaid invoices), Payment Method Issues (customers without cards on file), Depleted Packages (customers who've used all credits), and Overdue Status Changes (appointments that should have moved to the next status). Each category shows a count so you can prioritise your workflow.

Question 5

What are Special Attention badges?

Accepted Answer

Special Attention badges highlight pets and appointments needing extra care today. These include: Medical Conditions/Allergies (health-related flags), Behavioural Needs (special handling requirements), Birthdays (pets celebrating within 7 days before or after today), and Desexing Alerts (age-based reminders). These badges appear on appointment cards so staff are always informed.

Question 6

What Quick Actions are available in Mission Control?

Accepted Answer

Quick Actions give you one-click access to common operations: New Customer & Pet (create profiles), New Appointment (book quickly), Quick Sale (process sales with pet selection), Find Pet (search and navigate to profiles), Package Purchase (sell packages), Create Stay (book overnight boarding), Enrol in Courses (add pets to group classes), Block Time (block calendar availability), and Get Help (contact Petboost support).

Question 7

Can I process bulk payments in Mission Control?

Accepted Answer

Yes! The Bulk Charge feature lets you process multiple outstanding payments in one go. The system shows a revenue collection preview, so you'll see exactly how much you're about to collect before confirming. This is much faster than processing payments one by one, especially at the end of a busy day.

Question 8

What is Revenue Intelligence?

Accepted Answer

Revenue Intelligence shows your day's financial performance at a glance. You can see Today's Total Revenue (expected including packages), Revenue by Service Category (breakdown by grooming, daycare, training, etc.), Service vs Package Split (single appointments vs package redemptions), and Week-Over-Week Comparison (compare to the same day last week). This helps you understand how the day is going at a glance.

Question 9

How does Mission Control work on mobile?

Accepted Answer

Mission Control is fully optimised for mobile with a dedicated layout. It features bottom tab navigation (Overview, Appointments, Insights), swipeable appointment cards for quick actions, touch-optimised Kanban for drag-and-drop, a compressed header option to maximise screen space, and quick actions accessible via a bottom sheet. Perfect for managing your business on the go.

Question 10

What's the difference between Day View and Week View?

Accepted Answer

Day View shows appointments for a single day with precise timing, ideal for focused daily operations. Week View shows appointments across an entire week with weekday filtering, so you can toggle which days to show (Mon, Tue, Wed, etc.). Week View is best for planning ahead, identifying busy periods, and resource allocation across multiple days.

Question 11

How do I customise filters and grouping in Mission Control?

Accepted Answer

Powerful filtering options help you find exactly what you need: Search (pet name, owner name, service), Status Filters (multi-select appointment statuses), Quick Filters (needs payment, special attention, arriving soon), Grouping (organise by status, time, team, or resource), and Sort Options (pet name, arrival time, service name, stay duration, course session). Use "Reset to Defaults" to restore standard view.

Question 12

How do I find pets or appointments quickly?

Accepted Answer

Use the Find Pet quick action or the search bar at the top of Mission Control. Search by pet name, owner name, phone number, or service. Results appear instantly. Click on any result to navigate directly to that pet's profile or appointment. On mobile, the search drawer provides a full-screen search interface.

Question 13

Can I see who is working today and what they are doing?

Accepted Answer

Yes! The Team & Resource sidebar shows who is working today and their current assignments. For team members, you see a list with their current appointment. Click to see details. For resources, you see which spaces and play areas are in use with current allocation status. This gives you instant visibility into your operations.

Question 14

How do I start my day with Mission Control?

Accepted Answer

Start by checking the Attention Required section for any outstanding payments or issues needing immediate action. Review the Special Attention badges for pets with medical needs or birthdays. Check the Team sidebar to see who's working. Then use your preferred view mode to work through appointments. Most operators find they can handle 90% of daily tasks without leaving Mission Control.

Question 15

What is Photo Tiles View?

Accepted Answer

Photo Tiles View displays your daily appointments as a visual grid of pet photos. Each tile shows the pet photo prominently alongside name, service, and status. It is ideal for daycare and boarding facilities where staff need to visually identify pets quickly, especially during check-in.

Question 16

What is Care Colouring Mode?

Accepted Answer

Care Colouring Mode colour-codes your calendar and Mission Control by care type (e.g., grooming, daycare, training, boarding). This gives you instant visual clarity about what types of appointments fill each time slot. Toggle it on from the scheduler toolbar or Mission Control settings.

Question 17

Can customers check themselves in on an iPad at the door?

Accepted Answer

Yes. Kiosk Mode runs full screen with no access to your business account. A customer enters their phone number, then checks in for today, books their next appointment, or reviews your terms and their details, where they accept your terms and waivers, add a card securely on file and update their profile. A new customer signs up on the spot, and a booking for a service that needs a vaccination certificate asks for it there. A four-digit staff code is required to leave kiosk mode.

Question 18

What is Quick Pass?

Accepted Answer

It is a scannable ID card in the pet owner app. Your team scans it and lands straight on that pet and today's appointment, rather than searching a name while a dog pulls on the lead.

Question 19

Can I see the day as a roster of sessions?

Accepted Answer

Yes. Roster view shows one row per team member, resource and start time, with the pets on that session as named faces. Drag a regular timed booking onto another row to move it. Open Roster from the view switcher, on desktop and on the phone.

Question 20

Can I chase a missing waiver, card or certificate in one tap?

Accepted Answer

Yes. Where a booking is missing agreed terms, a card on file or an approved vaccination certificate, Mission Control offers a one-tap SMS that asks the owner for exactly the thing that is missing.