Lifecycle Automation: As Much or As Little As You Want
Like having a receptionist trained on your rules: notice periods, terms acceptance, vaccination requirements, and reminders all on autopilot. Automate any part of the appointment lifecycle, from booking to payment.
The Automation Pipeline
From pre-auth to payment: watch the entire appointment lifecycle automate itself.
Pre-Auth
72hrs before
Card validated & funds held
Auto-Start
At scheduled time
Appointment begins automatically
Auto-Complete
At end time
Service marked finished
Auto-Finalise
Immediately after
Invoice generated & sent
Auto-Pay
+30 minutes
Card charged automatically
Pre-Auth
72hrs before
Card validated & funds held
Auto-Start
At scheduled time
Appointment begins automatically
Auto-Complete
At end time
Service marked finished
Auto-Finalise
Immediately after
Invoice generated & sent
Auto-Pay
+30 minutes
Card charged automatically
Automate the Entire Appointment Lifecycle
Choose what to automate per service. Enable what works for your business, keep manual control where you need it.
Self-Service Booking
Customers book 24/7 via your branded portal. Real-time availability based on your rules: team schedules, resource capacity, and pet size requirements.
Automated Reminders
SMS and email reminders sent automatically at your configured lead time. Reduce no-shows and keep customers informed without lifting a finger.
Terms & Vaccination Checks
Customers accept terms & conditions automatically. Vaccination requirements checked before booking confirms. Paperwork handled on autopilot.
Payment Pre-Authorisation
Cards validated 72 hours before service. Catch declined cards before the appointment day. Dramatically reduce no-shows.
Automatic Invoicing
Invoices generated and sent instantly after service completion. Branded with your logo, colours, and ABN. PDF receipts delivered automatically.
Auto-Charge Payments
Cards on file charged automatically after service. No chasing payments, no awkward conversations. Get paid every time.
7 stages of communication, fully automated
From the moment a booking is created to post-appointment follow-up, every message is handled. Configure once per service, then let the system run.
- Booking created, updated, accepted, and declined notifications
- Pre-appointment reminders at your chosen intervals
- Payment receipts, pre-auth alerts, and cancellation notices
- Post-appointment report cards and one-tap review requests
Preview every email before it sends
See exactly what your customers receive. Live email template rendering with your branding, test data selectors, and desktop/mobile viewport toggles.
- Live email rendering from your SendGrid templates
- Test with different pets, services, and appointment times
- Desktop and mobile viewport toggle
- SMS preview with phone mockup and variable replacement
Override at every level
Business-wide defaults, service-level overrides, course-level overrides, and pet owner-level overrides. As much or as little automation as you want.
- Business-wide notification defaults
- Service-level overrides (e.g., skip reminders for walk-ins)
- Course-level overrides for group classes
- Per-pet-owner overrides for special clients
Automation that recovers from anything
State-driven architecture means the system recalculates from current state, not past actions. Rescheduled appointment? Reminders adjust automatically. Payment failed? Retry logic kicks in.
- State-driven, not event-driven architecture
- Automatic recalculation on any change
- Grace periods prevent false triggers
- Runs every 5 minutes, self-healing on failures
Set it up once. It runs forever.
Every automation is configurable, previewable, and overridable at four levels of granularity.
Every step from booking to rebooking, automated.
Multi-stage reminders at configurable intervals.
Vaccinations, terms, and card on file, verified before booking.
Card charged automatically when service completes.
Google review prompts sent after every appointment.
Business, service, course, and pet owner granularity.
Branded invoices generated and sent on completion.
Both channels, both preview-able, both configurable.
Every Message, Automated
From booking to rebooking, customers receive perfectly timed communications without you lifting a finger.
New Booking
48hrs Before
24hrs Before
Service Complete
100%
Emails
Automated
SMS
24/7
Reach
Fully customisable templates • Multi-channel delivery • Intelligent timing
Reclaim 20+ Hours Every Week
Based on real usage data from pet businesses using Petboost.
10+ Hours Saved
Bookings & Messaging
- Self-service booking (50%+ of appointments, 70%+ after hours)
- Automated SMS & email reminders
- Terms & conditions acceptance on autopilot
- Vaccination requirement checks
- Real-time availability by pet size
10+ Hours Saved
Payments & Invoicing
- Payment pre-authorisation (no chasing declined cards)
- Automatic invoice generation
- Auto-charge card on file after service
- Automatic receipt delivery
- Xero-ready via Bank Feeds
Competitive Advantages with Petboost
These aren't trivial feature differences. They're architectural advantages that solve real customer pain points.
Lifecycle Automation
Automate as much or as little as you want, from booking to payment. With 50%+ of appointments self-service and 70%+ booked after hours, your front desk runs itself. Customers book, confirm, pay, and get reminded without a single phone call.
- Self-service booking 24/7
- Automated SMS & email reminders
- Terms & vaccination checks
- Payment pre-authorisation
- Automatic invoicing & receipts
- Auto-charge after service
Dual Booking Modes
Two modes for different workflows. Magic Availability Check handles availability-checked bookings with confidence. Quick Create gives you direct control to schedule without restrictions.
- Self-service with availability checks
- Direct diary control when needed
- Choose based on your workflow
- Best of both worlds
Seamless, Secure Payments
Get paid automatically. Built-in invoices branded with your logo, colours & ABN. Connect to Xero Bank Feeds for seamless accounting. We use Stripe under the hood to securely manage all payment processing.
- Card on File (auto-charge)
- SMS Payment Link
- In-Person Card Terminal
- Pre-Auth for No-Show Protection
- Branded Invoices with ABN
- Xero-ready accounting via Bank Feeds
Self-Service Packages
Customers buy 10-walk bundles at 3am, credits automatically apply at checkout. Lock in recurring revenue with zero admin work.
- 5, 10, 20-pack bundles
- 24/7 self-service purchase
- Automatic credit deduction
- Transparent balance tracking
Per-Resource Capacity
Never overbook your facilities. Set precise limits for every kennel, play area, grooming station, and van.
- Per-resource capacity limits
- Real-time utilisation tracking
- Colour-coded timeline
- Safety regulation compliance
Group Courses
Purpose-built for dog trainers. Not recurring appointments pretending to be courses.
- Course Templates
- Course Instances with real dates
- Enrolment tracking
- Attendance management
- Lifecycle management
Reporting & Intelligence
Dozens of automated insights analyse your revenue, team, services, customers, and geography. Period-over-period comparisons, forecasting, and ready-to-use email templates.
- Revenue & financial reports
- Team performance analytics
- Customer & geographic insights
- Automated forecasting
- Period-over-period comparison
- Marketing campaign ideas
Design Principle
One click, not three.
We count clicks like a chef counts ingredients. Create an appointment in one click. View a customer in one click. Toggle AI with a keyboard shortcut.
Trusted by Australian Pet Businesses
"Best in market software for Pet Care industries"
"Support is amazing and the software is the best on market for pet industries. I've worked in software and marketing prior to owning my own pet care business, and could tell immediately that Petboost was something unique. There is nothing I dislike about Petboost: the owner and developer, Frazer, is making constant improvements, so I'm sure any small areas of opportunity are being addressed. We needed a system to improve efficiency with scheduling, notifications, communication and customer experience, and Petboost delivers that."

Jonathon & Chris
Hollywoof Walks
"The smart way to run your business"
"All services are available easily, it provides so much information about how our business is running, the support is above and beyond. Everything we need to run our business in 1 place. We expanded from grooming to add full services including behavioural training, boarding, and daycare. It's everything in one place that other systems either didn't offer or cost an exorbitant fee."


Melissa M.
McKinnons - NSW
"Switched from a US system after 6 years. Never looked back."
"You won't regret joining…it's the best. I own a dog daycare, grooming and training. I was using an American company for 6 years, which was ok but expensive, not a great system and to get any support took days. When I came to Petboost which is Ozzy owned I knew they were a small business but wanted to give them a go. I have been extremely impressed, the customer service is out of this world, they focus on what animal businesses actually need and listen to their clients. The pricing structure makes sense and is very affordable, it is very easy to use and navigate, and the way they have built the business reports and analytics is so impressive, easy to understand and personalised."


Sacha
My Dogs Daycare - QLD
"The automatic payments feature is a blessing"
"Streamlined Invoicing and Booking for Small Teams. I really like how much quicker and easier Petboost Business has become after the upgrades. The automatic payments feature is a blessing as it helps me not to stress, and the self-booking option for clients is amazing for my business! These features ease the mental load and reduce manual admin tasks, allowing me to focus on what I do best."


Fion Chen
Fion's Dog Training - NSW
"Clear, Client-Friendly Booking Tool with Responsive Support"
"As a dog trainer it is difficult to find software that does all of the things that you need it to do. Petboost is tailored specifically to the animal industry having features that no other booking system I have used previously has. I have worked in the industry for a number of years in grooming, daycare & training & have always had to use a mish mash of a number of systems & trackers to book & collect money. For my training business this software does everything I need it to do so I don't have to keep track of a number of different aspects across various platforms. It has simplified my life immensely."

Liz Dunn
Fetch & Focus - QLD
"I no longer have to chase clients for late payments"
"Petboost has truly been a saving grace! As a platform that's actually all-in-one, it has streamlined so much, saving me time and reducing costs. One of the biggest time-savers has been the automated invoicing feature. I no longer have to chase clients for late payments or spend hours preparing invoices manually."


Camille Hartnett
Trail Sniffers - NSW
"Zero missed payments. Zero no-shows."
"Just try it, you won't look back. The moment I turned Petboost on for my business, I never looked back. I haven't had a single missed payment or no-show. I no longer have to manually reconcile payments either. Now I can finally get time to do other things in my business instead of sitting in front of a screen for 'admin days'."


Annika Le Rade
Hound Health Bondi - NSW
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Automation Questions
Everything you need to know about Petboost automation.