Petboost Logo
Your 24/7 Virtual Receptionist
Helps you:Run Without Chaos

Lifecycle Automation: As Much or As Little As You Want

Like having a receptionist trained on your rules: notice periods, terms acceptance, vaccination requirements, and reminders all on autopilot. Automate any part of the appointment lifecycle, from booking to payment.

50%+
Self-Service Bookings
70%+
After Hours
20+
Hours Saved Weekly
Self-service booking 24/7
Automated reminders
Terms & vaccination checks
Auto-charge payments

The Automation Pipeline

From pre-auth to payment: watch the entire appointment lifecycle automate itself.

Pre-Auth

72hrs before

Card validated & funds held

Auto-Start

At scheduled time

Appointment begins automatically

Auto-Complete

At end time

Service marked finished

Auto-Finalise

Immediately after

Invoice generated & sent

Auto-Pay

+30 minutes

Card charged automatically

Processing automation chain...

Automate the Entire Appointment Lifecycle

Choose what to automate per service. Enable what works for your business, keep manual control where you need it.

50%+ self-service

Self-Service Booking

Customers book 24/7 via your branded portal. Real-time availability based on your rules: team schedules, resource capacity, and pet size requirements.

Zero manual texting

Automated Reminders

SMS and email reminders sent automatically at your configured lead time. Reduce no-shows and keep customers informed without lifting a finger.

Compliance automated

Terms & Vaccination Checks

Customers accept terms & conditions automatically. Vaccination requirements checked before booking confirms. Paperwork handled on autopilot.

No more declined cards

Payment Pre-Authorisation

Cards validated 72 hours before service. Catch declined cards before the appointment day. Dramatically reduce no-shows.

Zero manual invoices

Automatic Invoicing

Invoices generated and sent instantly after service completion. Branded with your logo, colours, and ABN. PDF receipts delivered automatically.

Automatic collection

Auto-Charge Payments

Cards on file charged automatically after service. No chasing payments, no awkward conversations. Get paid every time.

Notification Journey

7 stages of communication, fully automated

From the moment a booking is created to post-appointment follow-up, every message is handled. Configure once per service, then let the system run.

  • Booking created, updated, accepted, and declined notifications
  • Pre-appointment reminders at your chosen intervals
  • Payment receipts, pre-auth alerts, and cancellation notices
  • Post-appointment report cards and one-tap review requests
7 stages of automated communication - Booking created through to post-appointment follow-up
Petboost notification journey showing 7 chronological automation stages
Petboost email preview dialog showing live SendGrid template with desktop viewport
Live Previews

Preview every email before it sends

See exactly what your customers receive. Live email template rendering with your branding, test data selectors, and desktop/mobile viewport toggles.

  • Live email rendering from your SendGrid templates
  • Test with different pets, services, and appointment times
  • Desktop and mobile viewport toggle
  • SMS preview with phone mockup and variable replacement
Zero surprises Preview before enabling
Granular Control

Override at every level

Business-wide defaults, service-level overrides, course-level overrides, and pet owner-level overrides. As much or as little automation as you want.

  • Business-wide notification defaults
  • Service-level overrides (e.g., skip reminders for walk-ins)
  • Course-level overrides for group classes
  • Per-pet-owner overrides for special clients
4 levels of override granularity - Business > Service > Course > Pet Owner
Petboost notification settings showing service-level override toggles
Petboost automation pipeline showing self-healing state transitions
Self-Healing Automation

Automation that recovers from anything

State-driven architecture means the system recalculates from current state, not past actions. Rescheduled appointment? Reminders adjust automatically. Payment failed? Retry logic kicks in.

  • State-driven, not event-driven architecture
  • Automatic recalculation on any change
  • Grace periods prevent false triggers
  • Runs every 5 minutes, self-healing on failures
Every 5 min automation cycle - Self-healing, parallel execution
The Full Automation Suite

Set it up once. It runs forever.

Every automation is configurable, previewable, and overridable at four levels of granularity.

7-Stage Journey

Every step from booking to rebooking, automated.

Created
Reminded
Pre-Auth
Completed
Invoiced
Review
Smart Reminders

Multi-stage reminders at configurable intervals.

72h beforePre-auth heads up
24h beforeReminder sent
2h beforeFinal reminder
Compliance Checks

Vaccinations, terms, and card on file, verified before booking.

C3 VaccinationValid
Kennel CoughExpiring
Terms AcceptedYes
Auto-Charge

Card charged automatically when service completes.

Payment captured
Full Groom: Bella$85.00
Review Requests

Google review prompts sent after every appointment.

“How was Bella's groom?”
4 Override Levels

Business, service, course, and pet owner granularity.

Business
Service
Course
Pet Owner
Auto-Invoicing

Branded invoices generated and sent on completion.

INV-2024-0847Paid
Full Groom$85.00
Email & SMS

Both channels, both preview-able, both configurable.

Email
SMS
Automated Communications

Every Message, Automated

From booking to rebooking, customers receive perfectly timed communications without you lifting a finger.

New Booking

Confirmation emailImmediate
Booking SMSImmediate

48hrs Before

Reminder textAuto-scheduled

24hrs Before

Preparation reminderAuto-scheduled
App notificationAuto-scheduled

Service Complete

Invoice + ReceiptImmediate
Rebooking prompt+24 hours

100%

Emails

Automated

SMS

24/7

Reach

Fully customisable templates • Multi-channel delivery • Intelligent timing

Reclaim 20+ Hours Every Week

Based on real usage data from pet businesses using Petboost.

10+ Hours Saved

Bookings & Messaging

  • Self-service booking (50%+ of appointments, 70%+ after hours)
  • Automated SMS & email reminders
  • Terms & conditions acceptance on autopilot
  • Vaccination requirement checks
  • Real-time availability by pet size

10+ Hours Saved

Payments & Invoicing

  • Payment pre-authorisation (no chasing declined cards)
  • Automatic invoice generation
  • Auto-charge card on file after service
  • Automatic receipt delivery
  • Xero-ready via Bank Feeds
No more weekend catch-up work. While you are having dinner, a new client is booking their first appointment, entering their pet’s details, signing your terms, and saving their payment method. You see it in the morning, fully formed.
What Sets Us Apart

Competitive Advantages with Petboost

These aren't trivial feature differences. They're architectural advantages that solve real customer pain points.

Your 24/7 Virtual Receptionist

Lifecycle Automation

Automate as much or as little as you want, from booking to payment. With 50%+ of appointments self-service and 70%+ booked after hours, your front desk runs itself. Customers book, confirm, pay, and get reminded without a single phone call.

  • Self-service booking 24/7
  • Automated SMS & email reminders
  • Terms & vaccination checks
  • Payment pre-authorisation
  • Automatic invoicing & receipts
  • Auto-charge after service
Competitors: All-or-nothing automation
Magic Availability Check + Quick Create

Dual Booking Modes

Two modes for different workflows. Magic Availability Check handles availability-checked bookings with confidence. Quick Create gives you direct control to schedule without restrictions.

  • Self-service with availability checks
  • Direct diary control when needed
  • Choose based on your workflow
  • Best of both worlds
Competitors: Single rigid booking system
Secure, Seamless & Automated

Seamless, Secure Payments

Get paid automatically. Built-in invoices branded with your logo, colours & ABN. Connect to Xero Bank Feeds for seamless accounting. We use Stripe under the hood to securely manage all payment processing.

  • Card on File (auto-charge)
  • SMS Payment Link
  • In-Person Card Terminal
  • Pre-Auth for No-Show Protection
  • Branded Invoices with ABN
  • Xero-ready accounting via Bank Feeds
Competitors: Manual payment collection
Sell Packages While You Sleep

Self-Service Packages

Customers buy 10-walk bundles at 3am, credits automatically apply at checkout. Lock in recurring revenue with zero admin work.

  • 5, 10, 20-pack bundles
  • 24/7 self-service purchase
  • Automatic credit deduction
  • Transparent balance tracking
Competitors: Manual tracking or no packages
Not Just Appointment Limits

Per-Resource Capacity

Never overbook your facilities. Set precise limits for every kennel, play area, grooming station, and van.

  • Per-resource capacity limits
  • Real-time utilisation tracking
  • Colour-coded timeline
  • Safety regulation compliance
Competitors: Simple daily appointment limits
Built-In, Not Bolted-On

Group Courses

Purpose-built for dog trainers. Not recurring appointments pretending to be courses.

  • Course Templates
  • Course Instances with real dates
  • Enrolment tracking
  • Attendance management
  • Lifecycle management
Competitors: Recurring appointments only
Know Your Numbers

Reporting & Intelligence

Dozens of automated insights analyse your revenue, team, services, customers, and geography. Period-over-period comparisons, forecasting, and ready-to-use email templates.

  • Revenue & financial reports
  • Team performance analytics
  • Customer & geographic insights
  • Automated forecasting
  • Period-over-period comparison
  • Marketing campaign ideas
Competitors: Basic CSV exports or no reporting

Design Principle

One click, not three.

We count clicks like a chef counts ingredients. Create an appointment in one click. View a customer in one click. Toggle AI with a keyboard shortcut.

Our design philosophy
G2 reviews
Capterra reviewsGetApp reviewsSoftware Advice reviews

Trusted by Australian Pet Businesses

"Best in market software for Pet Care industries"

"Support is amazing and the software is the best on market for pet industries. I've worked in software and marketing prior to owning my own pet care business, and could tell immediately that Petboost was something unique. There is nothing I dislike about Petboost: the owner and developer, Frazer, is making constant improvements, so I'm sure any small areas of opportunity are being addressed. We needed a system to improve efficiency with scheduling, notifications, communication and customer experience, and Petboost delivers that."

Hollywoof Walks logo

Jonathon & Chris

Hollywoof Walks

"The smart way to run your business"

"All services are available easily, it provides so much information about how our business is running, the support is above and beyond. Everything we need to run our business in 1 place. We expanded from grooming to add full services including behavioural training, boarding, and daycare. It's everything in one place that other systems either didn't offer or cost an exorbitant fee."

McKinnons logo
Melissa M.

Melissa M.

McKinnons - NSW

"Switched from a US system after 6 years. Never looked back."

"You won't regret joining…it's the best. I own a dog daycare, grooming and training. I was using an American company for 6 years, which was ok but expensive, not a great system and to get any support took days. When I came to Petboost which is Ozzy owned I knew they were a small business but wanted to give them a go. I have been extremely impressed, the customer service is out of this world, they focus on what animal businesses actually need and listen to their clients. The pricing structure makes sense and is very affordable, it is very easy to use and navigate, and the way they have built the business reports and analytics is so impressive, easy to understand and personalised."

My Dogs Daycare logo
Sacha

Sacha

My Dogs Daycare - QLD

"The automatic payments feature is a blessing"

"Streamlined Invoicing and Booking for Small Teams. I really like how much quicker and easier Petboost Business has become after the upgrades. The automatic payments feature is a blessing as it helps me not to stress, and the self-booking option for clients is amazing for my business! These features ease the mental load and reduce manual admin tasks, allowing me to focus on what I do best."

Fion's Dog Training logo
Fion Chen

Fion Chen

Fion's Dog Training - NSW

"Clear, Client-Friendly Booking Tool with Responsive Support"

"As a dog trainer it is difficult to find software that does all of the things that you need it to do. Petboost is tailored specifically to the animal industry having features that no other booking system I have used previously has. I have worked in the industry for a number of years in grooming, daycare & training & have always had to use a mish mash of a number of systems & trackers to book & collect money. For my training business this software does everything I need it to do so I don't have to keep track of a number of different aspects across various platforms. It has simplified my life immensely."

Fetch & Focus logo
Liz Dunn

Liz Dunn

Fetch & Focus - QLD

"I no longer have to chase clients for late payments"

"Petboost has truly been a saving grace! As a platform that's actually all-in-one, it has streamlined so much, saving me time and reducing costs. One of the biggest time-savers has been the automated invoicing feature. I no longer have to chase clients for late payments or spend hours preparing invoices manually."

Trail Sniffers logo
Camille Hartnett

Camille Hartnett

Trail Sniffers - NSW

"Zero missed payments. Zero no-shows."

"Just try it, you won't look back. The moment I turned Petboost on for my business, I never looked back. I haven't had a single missed payment or no-show. I no longer have to manually reconcile payments either. Now I can finally get time to do other things in my business instead of sitting in front of a screen for 'admin days'."

Hound Health Bondi logo
Annika Le Rade

Annika Le Rade

Hound Health Bondi - NSW

Automation Questions

Everything you need to know about Petboost automation.

1800 291 005