How do I explain another software change to my clients?
Communicating the transition with confidence.
You've already put your clients through one transition—maybe from PetExec to Gingr, or from another system entirely. Now you're considering another change, and you're worried about client frustration. Will they lose patience? Will some leave? It's a real concern, especially when the previous transition wasn't your choice.
How Petboost helps
The honest approach works best: you're switching to make their experience better.
Tell them you're upgrading to improve their booking experience
24/7 self-service booking means they can book anytime
Easy-to-use customer portal for managing appointments
SMS reminders and payment confirmations they'll appreciate
Many businesses report clients love the new experience
Frame it as prioritising their convenience, not yours