Petboost Logo
Our Design Philosophy

Design is in our DNA.

It underpins everything we do for you & your customers to make your life easier using Petboost.

1click to createan appointment
7taps to bookfor pet owners
100%feature parityacross all devices
15+actionsin one right-click
“Our goal is for you to not use Petboost if you can help it. And when you do, it is quick, easy, and done. So you can spend less time on the screen, and more time with your team, your customers, and the pups.”

The guiding principle behind every design decision we make.

Principle 01

One Click, Not Three.

We count clicks like a chef counts ingredients. Not because we are obsessive, but because fewer clicks means less time on the screen and more time with your team, your customers, and the pups.

Create an appointment1 click
View a customer1 click
Toggle AI assistant⌘ /
Toggle sidebar⌘ B
Petboost scheduler showing colour-coded appointments across team members
1 click
Principle 02

Push, Don't Block.

When you open a customer record, it slides in beside your scheduler. It does not take over your screen. You never lose context.

Most software uses modal dialogs that black out the background and force you to deal with one thing at a time. We built push panels instead: content that slides in from the side, gently pushing your view, keeping your context visible.

Modal overlay
Push panel
Scheduler view pushed to the side to make room for the detail panel
Bella - Appointment
Confirmed
Full Groom
9:00 AM - 10:30 AM
Sarah M.
Check In
Edit
Context preserved
Principle 03

The Big Screen and the Palm of Your Hand.

Not mobile-friendly. Mobile-native. The same software on every device. We even wrote custom drag-and-drop code for iPad because the browser vendor's implementation was not good enough.

Petboost full desktop experience with scheduler, sidebar, and team grouping
Front desk at reception
Petboost on iPad at the grooming table
On the grooming table
Petboost on iPhone while holding the blow dryer
Blow dryer in the other hand
Bella - Full Groom
9:00 AMSarah M.Confirmed
View Appointment
View Customer
Accept
Check In
Check Out
Edit Appointment
Reschedule
Charge Card on File
Send Payment Link
Refund
No Show
Cancel Appointment
Principle 04

Right-Click Everything.

Every appointment has 15+ actions available in a single right-click. All grouped logically, all context-aware.

On mobile, the same actions slide up from the bottom in a touch-friendly sheet. We do not hide features behind menus within menus. Power and simplicity are the same thing done well.

15+actions per appointment
Principle 05

Invisible Software.

Your customers never download an app. Never remember a password. They verify with their phone number, book in seven taps, and put their phone away. That is the point.

Phone number in
1

Phone number in

Select service
2

Select service

Confirm booking
3

Confirm booking

Phone down, dog patted
4

Phone down, dog patted

No app download
No password
Phone verification only
7 taps to book
Principle 06

Quick & Easy vs. Slow & Careful.

Some actions should be instant. Others should force you to pause. We design both paths deliberately. Speed where it matters. Friction where it protects.

Instant
Check in a pet
View a schedule
Toggle a filter
Drag an appointment
Open AI assistant
Zero confirmation required
Deliberate
Cancel a booking
Process a refund
Change business settings
Delete a customer
Modify pricing
Explicit confirmation + undo window
The Details

Craft is in the quiet details.

The things you feel but might not notice. The micro-interactions that make software feel alive. The accessibility choices that make it work for everyone.

Skeleton Loading

Every page has a custom skeleton that matches its layout. Content fades in smoothly. You always know something is happening.

Haptic Feedback

Buttons respond with subtle haptic feedback. Press states feel tactile. The interface feels alive under your fingers.

Context-Aware AI

Our AI assistant knows what page you are on, what date you are viewing, and what you were just doing. It starts with context.

Colour-Coded Everything

Status, service category, capacity levels, payment state: all encoded in colour. You read your schedule at a glance.

Reduced Motion Respect

Every animation respects prefers-reduced-motion. Design is inclusive or it is not design.

Progressive Disclosure

You see what you need, when you need it. Advanced settings are one click deeper, never cluttering the primary view.

Two Sides, One Standard

Designed for the business. Designed for the customer.

Business webapp scheduler view

Business Experience

For you and your team

  • Push panels preserve context
  • Right-click context menus with 15+ actions
  • Drag-and-drop scheduler with resize
  • Keyboard shortcuts for power users
  • AI assistant with page context awareness
Pet owner booking experience
Pet owner booking experience
Pet owner booking experience

Pet Owner Experience

For your customers

  • No app download, no password
  • Seven taps from "Book Now" to confirmation
  • Confetti celebration on booking
  • Sticky bottom tabs for thumb-friendly nav
  • Self-service package purchasing

See design in action.

Try Petboost free for 14 days. No credit card required. No commitment. Just beautifully considered software for your pet business.