Write the description that sits above your services on your showcase page, add badges for the things you want customers to notice, and post an announcement with an expiry date on it. The announcement runs as a ticker across the top of the page and a customer can dismiss it.
A failed payment carries the reason from the bank in plain English, on the appointment and in the customer wallet, with what to do about it. Insufficient funds, an expired card, a security code that did not match. Pet owners see the same reason written for them when they go to settle it.
Membership plans spell out what a member pays, the day their allowance refreshes and how many included uses are left, in the plan builder, on the benefit cards, in the redemption log and on the pet owner membership page.
While Petboost works out which benefits a member has, the form says Checking benefits, and where no benefit covers the booking it says Full price. You can read what a member is being charged before you save.
Owner, wallet, membership and appointment chips on the customers and pets list open the tab they refer to on the pet profile, so a tap on a membership chip lands you on memberships.
Charge a different rate on a public holiday or on a given weekday. Set it as a percentage or a flat amount, name it in your own words, choose which services it covers, and publish it on your showcase page. Each holiday can take the policy rate or its own. Pet owners see a badge on every date it applies to while they book, and the amount is in the total before they confirm.
Every pet has a year in review built from the visits, notes, grooming and photos already on their record. Open it from the pet profile as a story you scroll, skinned in your brand colours, and export a keepsake PDF to give the owner. Pet owners can open their own from their pet page.
Choose how you collect an outstanding cancellation fee: the card on file, a payment link sent by SMS, a bank transfer, cash, or another method you record yourself. The choice sits on the appointment, on the calendar and on the Mission Control attention card, and the fee is marked paid against the method you used.
Select several services, packages, resources or team members and choose whether to archive them or remove them, in one dialog. Archive keeps every record and hides them from daily views. Delete takes them out. The dialog says which is which before you confirm and reports what happened to each one.
Ask Grazi for a person and a form opens in the chat. Pick how urgent it is, describe what is happening, and it reaches our team with the conversation attached.
Creating a run of appointments in one go, choose whether every date takes the same start time or set a time on each date. The review step counts how many you have moved and how many appointments it is about to create.
Generate a post on your phone and save it straight to your camera roll through the share sheet, in the browser and in the installed app, ready to put on Instagram from the same device.
Moving between pages draws a progress bar across the top of the window, in the business app and the pet owner app, including jumps made from the command palette.
The payment collection card on Mission Control carries an explainer listing which appointment statuses count towards the expected revenue for the day or the week you have selected.
Where a filter leaves the pet list with nothing in it, the empty state offers to include archived records so you can widen the search in one tap.
Help links on billing and registration open a chat with the team, and a support email that links back into Petboost lands you on the right conversation.
Build a booking link with services and add-ons already chosen, from the menu on the Services page. Pick the combination you want to promote, copy the link, and put it in an email, an Instagram bio or a Google listing. Customers open it with those options selected and pick their pet.
See how often customers come back for the same package. The Packages tab in Reporting shows your average repurchase period, the repeat customers and repurchases behind it, and a breakdown by package type, so you can tell which packages people renew and which they buy once.
A customer with a declined appointment charge or membership payment can settle it from their own wallet. Everything outstanding is listed in one place, they can add or replace the card on file, and each payment is retried where it sits with the result shown on screen.
Fields you have marked required for customers carry an amber hint on the staff pet and owner forms. Your team can see what a complete record looks like and still save a partial one while they are on the phone.
Open a preview from Booking Settings to see the page a pet owner lands on while online booking is switched off. The setting reads Online Booking throughout, and its description spells out what customers can and cannot do while it is off.
A single control on the plan sets the day members are billed and the day their benefit allowance starts again, so you configure renewal and reset in one place.
A pet carries its date of birth on the summary card beside its name, so the age is on screen the moment you open the profile.
A recurring series can take an alternative time on a date that is already busy, while holding the same day of the week. Switch Flexible times off to see only the series where every date lands on your exact time.
Pin a preferred start time when you check availability, or hand Petboost a From and To window to search inside. The pickers mark any time that falls outside your working hours, and results are ranked around the start you asked for.
Read the state of every membership from the list itself. Each member carries their pets and a ring per benefit showing how much of the allowance is left, and the list groups and sorts by plan, status, join date and renewal.
Your forms preview as a working form you can type into, in the builder, on the form summary card, and inside the booking flow simulation. Fill it in the way a customer will and watch the questions, the branching and the required fields behave as they do live.
Banner and avatar uploads open the crop tool the moment you pick a file, locked to the shape that slot needs, with a line of guidance on what fits. Crop once and the cropped image uploads in the same step.
The attributes you created for your business sit beside the Petboost ones in the customer filters. Pick any combination to narrow the list, and the selection stays in the URL so you can bookmark a view or send it to the team.
Bulk create with Magic Availability Check off opens a review step listing every date at your chosen start time. Expand any date to give it a time of its own or leave it out, then create the lot in one pass.
A customer can take up to ten dates through the booking form in a single pass. The calendar turns multi select once the first date is picked, every extra date gets its own availability check and its own slot, and the Review step lays out each date with its price and timeline. Add-ons apply across all dates or are set date by date, and the deposit total covers the whole set before anything is confirmed.
Confirmation replies count for a full 48 hours after the appointment start time. If you send reminders several days ahead, a customer who answers in their own time on the morning of the booking is comfortably inside the window.
A monthly benefit resets when the member is billed, so the allowance follows their subscription period rather than the calendar. Someone who joined on the 20th gets their full month between the 20th and the 19th.
A customer who has already booked can open their appointment and add a nail trim, a teeth clean or a retail product themselves. The extras on offer are your real add-on services, filtered to what applies to that pet, and the price breakdown updates in place. It applies to pending and confirmed one-off bookings, and any discount already on the booking is kept.
Charging a booking days before it happens now asks you to confirm, and tells you exactly how early it is. The check runs wherever a charge can start: the appointment itself, Mission Control, the quick menu and the bulk charge on the attention card.
Change a plan and rebuild its terms and conditions to match in one click. Regenerate reads the benefits, pricing and policies currently on the plan and writes the terms body from them, so the document a member agrees to always matches what you are selling.
Plans that are the same offer at different frequencies sit together as one card with the options inside it. This applies everywhere a customer or your team picks a plan: your public page, the enrolment dialog and the plans list.
A booking that used a membership benefit carries a redemption badge wherever package credits already show, so you can tell at a glance what a member has drawn down. Staff can also stamp a benefit onto a booking they have zeroed by hand, which records what the discount was for.
Find every active member, every lapsed one, or everybody on a particular plan from the customer list. The same filters carry into a bulk email, so you can write to one plan without exporting a list and rebuilding it by hand.
A deposit taken at booking appears as its own line in payment activity, and activity can be filtered by type. Customers see the same breakdown in their wallet, so the question of what was paid and when has an answer on screen.
Custom fields you have marked as required are now gathered while a customer books, not chased afterwards. Petboost works out what is missing from that pet and owner, asks for it in the booking flow, and will not let the booking finish until it has it. A field can only be made required if customers are allowed to edit it.
Petboost learns the normal visit rhythm for each pet and tells you who has slipped past it, split into 7 to 13 days overdue and 14 days or more. Overdue pets appear on the customers screen, can be filtered and exported, and are available as a segment for a bulk message, so a lapsing regular is something you notice rather than something you find out about later.
Take money up front so a no-show costs you less. Set a default in Settings under Pricing & Payments: Pre-pay in Full charges the whole booking, or a partial deposit takes 5% to 95% or a fixed amount, with the balance collected after the service. Any service can override it or opt out. Refunds are automatic on a decline or an in-time cancellation, though banks take 5 to 10 business days to show them. Deposits apply to self-serve bookings outside a recurring series, and a customer needs a card on file to complete one.
Roll a deposit policy across your catalogue in one pass instead of opening every service. Deposit policy is now a field in bulk service update and in copy settings, and it moves as a single unit, so the mode and its percentage or fixed amount always land together and no service is left holding half a policy.
Form submissions on an appointment now collapse into an accordion, so a booking with several completed forms stays readable and you can open just the one you need.
You can now create an appointment payment link and copy it yourself instead of texting it. Useful when you would rather paste the link into an email, a message thread you are already in, or hand it over in person, without spending an SMS credit.
On a shared front-desk machine, team members can switch accounts without a full sign-out and sign-in. Archived team members are locked out at the same time, so someone who has left cannot get back in on a terminal that was left open.
Mobile services now handle the visit address separately from the owner profile address, and flag it when the two do not match, so a van never gets sent to an old address that was quietly left on file.
New Communications Booster subscribers get 50 percent off for their first three months with the code MESSAGING50. Communications Booster adds a dedicated number and a two-way inbox, and the discount applies to the add-on only, never to your base plan.
Turn any service, package, membership or course into a branded Instagram post you can download. Petboost pre-fills the copy from the item you pick and pulls in your brand colours, then you edit the text, swap the finish, and export a ready-to-post image. No design tool, no waiting on someone else to make it.
Post your real openings without typing them out. Available Times reads your live booking availability and lays it out as a branded Instagram image in ten layouts and five finishes, exported as a PNG. Fill a quiet week by showing people exactly when you are free.
When someone joins a plan after they have already booked, you can now push their benefits back onto bookings that predate the membership. The discount lands on the existing appointments instead of you rebuilding them by hand.
Rolling classes let people join an ongoing programme at any point rather than only at the start of a fixed course. The courses list also gained filtering and sorting, so finding the right instance is quick once you are running several at once.
The troubleshooter now explains when a service cannot be booked because its duration does not line up with your booking interval, which is one of the commonest reasons a slot that looks free will not accept a booking.
When a pet owner picks a date they already have the same service booked on, the booking form now tells them which appointment clashes and offers to move them to the next available date, instead of failing with an error they cannot act on.
Custom fields are now first-class in search and reporting. Filter your customer and pet lists on any custom field, and include those columns in a Smart Export, so the data you collect is data you can actually segment and pull out.
When you extend or edit a recurring series, Petboost now warns you about dates in the run that were previously cancelled, so a one-off cancellation does not quietly reappear on the calendar.
Travel and route views now have a mobile bottom navigation bar and a route sidebar, so a driver working from a phone between stops can move through the run without pinching and scrolling around a desktop layout.
Messaging moved to Twilio, with failover for businesses on a dedicated number. Delivery is steadier and a problem with one route no longer stops your reminders going out.
Uploaded vaccination certificates now go through a review step instead of being taken on trust. You see the certificate, approve or reject it, and can require approval before a booking is allowed to go ahead. Turn the gate on in booking settings when you want proof checked by a person before the pet arrives.
Appointments now surface the previous visit for that pet and let you copy its notes across in one action, so the blade length, the temperament note, and the handling instructions carry forward without retyping.
Membership benefits can now take a fixed dollar amount off a service, not just a percentage. Offer members $10 off a groom or $25 off a daycare day, which is far easier to advertise than a percentage that lands on an odd number.
The packages view now shows the date each package was purchased and lets you filter the list, so tracking down a specific customer balance takes seconds instead of scrolling.
When an appointment is missing signed terms, a card on file, or a vaccination certificate, you can now text the owner a request in one tap. The action appears in Mission Control quick actions and on the appointment list, only when the item is actually missing and the owner has a mobile number, and it sends on the transactional path so it does not need Communications Booster.
Change a service price and Petboost now offers to rebaseline the bookings already on the calendar. Choose to lift future appointments to the new price instead of honouring an old rate for months, or leave them as they are.
Before a charge goes through, Petboost checks whether a package credit should have covered it and warns you, and prompts the customer to top up when a balance is running low. Fewer customers get charged twice for something they had already prepaid.
Invoice lines now carry badges showing where each amount came from, such as a package credit, a membership benefit, or a discount, so an invoice explains itself when a customer queries it.
Define your own pet attributes and use them everywhere the built-in ones appear. Track the things that matter to your business, whether that is coat type, a handling flag, or a kennel preference, and see them on the pet profile and on appointments.
Grazi can now offer interactive buttons instead of asking you to type an answer, so narrowing down a question takes a tap rather than a sentence.
Petboost now emails and texts owners before a vaccination lapses, so certificates get renewed ahead of the next visit instead of being discovered out of date at the door.
When setting up a service category, you can now add every relevant team member or resource in one step rather than attaching them one at a time.
A board view on Customers & Pets that sorts your client base into columns by spend and engagement, so you can see at a glance who is slipping away and who is worth looking after. Each column can be emailed as a segment.
A pet owner account can now be reached from a second phone number, so a partner, co-owner, or family member logs in to the same account and manages the same pets. Add a second number with a label like "Partner" or "Mum" to the owner profile, and that person signs in with their own phone and a one-time code. Everyone sees the same bookings, the same pets, and the same history, with no shared password to pass around.
Payout lines now resolve back to the owner through the invoice, so reconciling a Stripe payout against the customers who paid is accurate rather than approximate.
Take and review payment from the appointment itself, with refunds handled in the same place. Refunds processed outside Petboost are reconciled back against the booking so the record matches what actually happened in Stripe.
See exactly what was deducted from each transaction and which owners made up a payout, so the money that lands in your bank account can be traced back to the bookings that produced it.
Resend the confirmation for an appointment straight from the booking, for when an owner deletes the email or swears it never arrived.
When a slot will not book and you cannot see why, the troubleshooter walks the day as the system sees it and tells you what is blocking it, whether that is working hours, capacity, a resource clash, or an eligibility rule.
Forms are now archived before they can be deleted, so retiring a form no longer risks orphaning the submissions attached to it. Existing submissions stay linked to the appointment and customer they belong to.
Booking several pets from one household now shows the pricing as it will actually be charged, including any multi-pet rate, before you confirm.
Your QR booking cards, window decals, and counter flyers now generate as branded, print-ready PDFs with your logo, colours, and a code that opens your booking page. Print them for the counter, the window, or to hand out.
Building and editing a membership plan has been reworked into a clearer flow, with validation that tells you what is wrong before you save rather than after.
Editing a recurring series now warns you about what your change will do to the rest of the run before it is applied, so a small edit does not quietly rewrite months of bookings.
Every pet now carries a scannable ID card in the pet owner app, branded to the business they are visiting that day. Staff scan it at reception to jump straight to the pet and today's appointment and check them in, no searching through profiles. It sits alongside Kiosk Mode as a faster front-desk option for regulars.
Members are kept in the loop automatically at every stage: a welcome on enrolment, billing confirmations on each renewal, and clear messages when a plan is paused or cancelled. Every email and SMS is previewable per plan, so you can see exactly what your members receive.
Attach your own terms to any membership plan as a PDF and have members agree to them at the point of enrolment. Migrated members are captured too, so you have a signed record on file for everyone on a plan.
When you enrol a member yourself, a card on file is now required so every renewal collects automatically, the same way it does when a pet owner signs up from their portal.
Petboost works out which package credit fits an appointment and applies it for you, instead of you matching credits to services by hand.
Billing now breaks down how your SMS allowance is being spent, and individual clients can be set to prefer email over SMS, so you are not paying to text people who would rather not be texted.
Set daily, weekly and monthly revenue targets and see how you are tracking at a glance. A summary ribbon on the Revenue Calendar shows today, this week and this month against target, so the whole team knows where the day stands.
Check-in and check-out now record where they happened, which gives mobile and walking services a verifiable record of the visit for the owner.
Pausing a membership now shows you the appointments that fall inside the pause window, so you can see which bookings will lose their member pricing before you commit to the dates.
When a returning client checks in with their phone number, they confirm their details and agree to your terms in a short, focused flow instead of walking back through full profile setup. New clients still get the complete onboarding.
The tags you set on pets and owners now do more work. Filter your pet search by tag, and target bulk emails to exactly the tagged group you want, so a message meant for VIPs or the puppy program reaches only them.
Assign a different team member to individual visits in a series rather than the whole run, and force a specific time on a single service when the calculated slot is not the one you want.
Grazi has been upgraded to Claude Sonnet 5, the biggest single jump in her capability since launch. She handles messy real-world questions better, reasons more sharply over your live bookings, revenue, customers, pets and team, reads screenshots you share, and drafts customer messages that need less editing. She still hands off to our human team in one tap whenever you want a person.
The booking form now does the same job in far fewer clicks and a lot less scrolling, with none of the depth lost. Magic Availability Check still finds real slots across your team, rooms and capacity and can assign staff for you, Quick Create still places a booking exactly where you want it, and several services and several pets from one household still go into a single appointment. It stays fast for a solo operator and opens up for a multi-location team on the same screen. Overnight stays keep their own hotel-style check-in and check-out form.
Tidying up appointment photos is much quicker. Open the photos area, choose Select, then tick one, some, or all photos in a full-screen view and remove them together instead of one at a time.
Bring back a membership plan you previously archived with one click. Retired plans keep their history and subscribers, and reappear in your active list when you restore them.
Visit frequency badges now appear on non-recurring appointments too, so you can see how often a client visits at a glance across your whole diary, not just recurring bookings.
Run your front desk on two screens. Mission Control gives your team the whole day at a glance, while Kiosk Mode turns an iPad into a self-service check-in station for pet owners. Customers check themselves in with their phone number, accept your terms and waivers, upload vaccination certificates, add a card on file, and buy prepaid packages. A four-digit staff code is needed to leave the kiosk, and the iPad signs itself out after a short idle period so the next person never sees someone else's details. Check-ins appear on Mission Control the moment they happen.
Breed search now matches on breed names and sorts by relevance, so the breed you are looking for appears first even with a partial or multi-word search.
Membership plans now appear on your public business page and owners can join, view and manage their own membership from the pet owner app, without going through you first.
Owners with an outstanding balance now see a clear banner in the pet owner app with a way to pay it, rather than only finding out when you chase them.
The appointment form now catches overlaps and invalid combinations as you build the booking, rather than failing on save once you have already entered everything.
Group your membership plans into categories, then search and filter to find the right plan in seconds. Handy once you offer several plans across different service types.
A guided health check that reviews how your account is set up and how your recent bookings are running, then flags anything worth attention with a plain-language explanation and a direct link to the exact place to fix it. It looks at booking-form setup, schedule and capacity configuration, and recent booking behaviour, so you can see at a glance whether your account is set up to convert and run smoothly.
Wallet and membership activity now live together in one Wallet Activity view, with clearer filtering by activity type and status so you can trace credits, charges, and membership events in one place.
Clear a batch of outstanding balances in one pass. Bulk charging now supports more than saved cards, so you can settle a group of appointments across multiple payment methods without stepping through the payments screen one at a time.
Seventeen new email notifications cover the moments that previously needed a manual message, including payment problems, membership changes, and appointment updates. Each one is previewable so you can see exactly what your customers receive before you switch it on.
Grazi can now work inside a messaging thread and read your package catalogue, so she can answer a customer question about what you sell with your actual offering rather than a general answer.
An optional Mission Control toggle that skips the payment review step when you drag an appointment straight to Paid, so you can clear a busy board faster. It resets when you close the tab, so it never stays on by accident.
The appointment page has been rebuilt around what you actually do on it. Payment, forms, notes, timeline and actions each have their own panel, so a busy booking with several pets and services stays readable and the next action is always visible.
New customers booking online now verify their mobile number and are prompted for the details you need, which cuts down on unreachable bookings and missing pet information.
Membership benefits now apply automatically when you take payment. Included services and member discounts are recognised at checkout and on invoices, and multi-pet plans price correctly with an additional pet surcharge (billing only; all pets on a membership share its included benefits).
Apply a prepaid package credit to an appointment straight from the quick actions menu, without opening the full payment flow.
The packages catalogue gained search, filtering and image display, so a long list of prepaid bundles is browsable for both you and your customers.
A membership can now cover several pets on one plan, with the billing and the benefit scope reflecting how many pets are on it. Households with two or three dogs get one plan and one charge.
Declines, failures and refunds now report what actually happened and what to do next, instead of a generic error that leaves you unsure whether the customer was charged.
Enterprise HQ can copy brand assets from one location to another, so opening a new site starts from your existing branding rather than a blank setup.
Move a booking to a different location without cancelling and rebuilding it, which matters when a multi-site business shifts a customer between branches.
When you make a booking on behalf of a client, you can now skip the automatic form send, so someone standing at your counter is not texted paperwork they have just filled in with you.
Export your appointment list and outstanding package balances to CSV for reconciliation, reporting, or handing to your bookkeeper.
Services can now be restricted by animal type, and availability respects it, so a cat cannot be booked into a dog-only service and your availability reflects what you actually accept.
A completed form now attaches to the appointment it was collected for, so the intake answers sit with the booking instead of in a separate list you have to go and find.
Travel time and route ordering have been improved for mobile and walking services, so a day of stops is sequenced more sensibly and the gaps between them reflect real driving time.
Turn any day or week into a warm, plain-language recap your team can read at a glance. Team Recap pulls your revenue, appointments, services and standout moments into a shareable message inside your Today, This Week and Overview reports. Pick the tone, then copy and share it with the team.
Team member profiles now show the course templates they run, so assigning an instructor to a class is based on what they actually teach.
Text a customer a link to pay, and see whether the message was delivered. Chasing an unpaid balance no longer means guessing whether the message arrived.
Service performers can now add and manage their own blocked time from My Day, so a lunch break or a personal appointment gets off the bookable calendar without going through an admin.
Select several instances in a recurring series and cancel them together, rather than cancelling one appointment at a time.
The package creation wizard now has a dedicated step for choosing services and setting individual credit quantities. Pick between a shared credit pool where all services draw from one balance, or per-service allocation where each service gets its own capped quantity. Clearer for multi-service packages with different visit counts per service type.
Select multiple rows on your services, packages and team lists and act on all of them at once, instead of opening each record to make the same change.
Add images to packages and team member profiles from a gallery in bulk, so setting up a catalogue with photos does not mean a separate upload for every item.
Abandoned booking detection now covers returning clients as well as new ones, giving you visibility into drop-offs across your entire client base. Abandoned bookings surface in your Mission Control attention queue with the pet, service, and drop-off point. Communications Booster subscribers also get personalised auto-reach-out texts drafted from the booking context, so recovery messages feel natural and land faster.
A dedicated streamlined run sheet for team members who only need to see their own schedule. No noise from other calendars. Works equally well for mobile groomers on the road and premise-based staff at the salon, with day and week views, quick filters, and the same run sheet detail cards as Mission Control.
A detailed chronological view of your day using mini appointment cards with inline form responses, notes, and status-aware action buttons. Sort by start time, pet name, or service. Group by start time, appointment status, team member, resource, service, service category, or course. Filter by status, team member, resource, service category, and payment method.
Pick the page Petboost opens on for your business, so a grooming salon can land on the calendar and a daycare can land on Mission Control.
Your notes look the way you wrote them. Bold, italic, links, and lists all display correctly on appointment cards and the timeline view, so care instructions and grooming notes are clear at a glance without clicking into edit mode.
Notification settings have been reorganised so you can see every message in one place, and override the defaults for an individual service when one type of booking needs different messaging from the rest.
A visual refresh of the appointment card across Mission Control, the calendar, and appointment views. Pet photos render with smart placeholders, the sidebar layout is cleaner with improved spacing, and status indicators are easier to read at a glance.
Follow-on speed improvements to Day, Week, and Month views. Header templates no longer re-render unnecessarily, and the Month expanded mode handles large appointment volumes without slowdown.
Improved handling when a pet owner returns to the booking form after time away. The experience now guides them back in seamlessly rather than showing an error page.
Drag an appointment to a new time and see a visual preview of where it will land before confirming. Clearer feedback when moving appointments and fewer accidental changes.
Set daily and weekly recurring reminders for standing appointments, with smart suppression so a client on a weekly walk is not messaged about every single visit. Configurable per service and previewable before it goes out.
If you open the same service, setting, or form in multiple browser tabs, the second tab shows a warning with the number of unsaved changes and lets you choose which tab to keep editing in. Prevents accidental overwrites when working across tabs on the same device.
Bulk SMS announcements now merge in each client's details so a message sent to hundreds still reads like it was written for one. Preview the final wording before sending, resume a batch that was interrupted, and opt-outs are handled for you.
Active membership holders now show a member badge on their appointment cards, making it easy to see at a glance who is on a membership plan.
A ground-up rebuild of Mission Control for speed and reliability. The calendar loads 2-3x faster, businesses with high daily volumes no longer experience delays, and drag-and-drop finally works reliably on iPad and touch devices. The #1 iPad support complaint is fixed.
A new calendar view that shows revenue per day instead of individual appointments. See at a glance which days are your biggest earners, spot quiet days that need filling, and compare revenue across your week without switching to reports.
Service category colours now display consistently across all appointment card views, the kanban board, and the daily timeline for easier visual scanning.
A sensitive, dedicated flow for recording when a pet has passed. The pet is gently archived with its full history preserved, future bookings are handled, and the profile is clearly marked so your team never accidentally contacts the owner about that pet.
Run every location from one consolidated dashboard. Compare performance side by side with cross-location reporting, switch between sites in a click, and manage billing for the whole organisation in one place.
Intake forms linked to a service now send automatically when a pet owner completes an online booking. No staff action required. The form arrives via SMS and email so it is signed and on file before the first appointment.
Every page in Petboost now has its own unique URL. Bookmark your daily Mission Control view, share a direct link to a specific pet's vaccination tab with a colleague, and use browser back and forward to navigate naturally. A full architectural migration from tab-based to route-based navigation across the entire app.
Build recurring revenue with membership plans that bundle included services and member discounts with multi-pet pricing. Pet owners purchase and manage their own memberships from their portal, benefits apply automatically at checkout, and billing is collected through Stripe on every renewal.
Pet owners can now create their account using just a mobile number. No email required. Perfect for clients who prefer texting over email.
Attention items in Mission Control are now grouped by type (draft accounts, $0 check-outs, pending approvals) with collapse/expand and bulk actions. Less noise when things are under control, instant visibility when they are not.
Build intake and consent forms with a visual drag-and-drop builder, capture electronic signatures, and assign forms to specific services. Forms send automatically via SMS and email when a client books, so paperwork is signed and on file before they walk in. Supports sections, conditional fields, file uploads, and completion notifications to your team.
One-tap filter chips in the Mission Control header let you instantly narrow your view to a single service category. See only grooms, only daycare, or only walks without opening a filter panel.
Capture the details that matter to your business with six field types (text, dropdown, date, number, toggle, multi-select) across pet and owner profiles. Set each field to Staff Only, Client Visible, or Client Editable so you control exactly what your team sees and what clients can manage themselves. Link fields to intake forms so client answers auto-populate their profile.
When a pet owner books multiple pets from the same household, the system intelligently merges them into a single grouped appointment. No more juggling separate bookings for siblings.
When creating a recurring series, review all proposed dates at once in a grid. See conflicts, availability issues, and resolution options for the entire run before confirming, instead of checking one date at a time.
Set different add-on quantities for each pet in a multi-pet booking. One dog gets a nail trim, the other does not - now easy to manage.
Add a second reminder before an appointment on the channel you choose, so clients who miss the first nudge still get a timely heads-up. It sits alongside your existing reminder, set per service, with no duplicate messages.
Appointments that are part of a course now show the course name and session number (e.g. "Puppy School - Session 3 of 6") on the card across Mission Control, the calendar, and the kanban board.
Visual dashboard showing your SMS credit consumption over time, message delivery rates, and auto top-up settings. See exactly where your credits go and manage your messaging costs from one place.
Understand how fully your team and resource capacity is being used over any period. Visual charts and suggested actions support staffing and scheduling decisions, showing which resources are under-utilised and where you could add more bookings.
Lifetime visit count, total spend, and service history on the customer profile, spanning the full appointment record. Staff see accurate customer value at a glance, regardless of how long the client has been with you.
One chronological story per pet: diary notes, appointment history, grooming records, and photos in a single, searchable timeline. Filter by type and search across all entries for fast reference.
A rich, full-screen service preview pet owners can open before booking. Shows pricing, duration, multi-pet rates, policies, and service area, helping clients make informed decisions before they book.
See whether your Communications Booster dedicated number is active, provisioning, or requires attention, with clear status indicators so you know exactly why sending may be disabled.
Download your data in CSV format: pets, owners, services, team members, resources, packages, balances, and appointment history. Your data belongs to you, and Petboost makes it easy to take it with you if you ever need to.
Label pets and customers with custom tags such as "VIP", "Nervous", or "Puppy Program". Tags appear on appointment cards and customer profiles, making it easy to segment, search, and recognise clients at a glance.
See how often each client visits at a glance. Visit frequency badges appear on appointment cards, customer profiles, and Mission Control, helping you identify loyal regulars and clients who may need a follow-up.
When a pet owner reschedules and your business requires booking approval, the appointment returns to "Pending" status so your team can review the new time before confirming.
A dedicated transaction summary view in Reporting & Intelligence. Filter by date range, payment type (card, cash, bank transfer), and transaction category. Export to CSV to support your bookkeeping.
Set arrival and departure time ranges for boarding and daycare that match your real operating hours. Pet owners see the available windows when booking online, and staff are guided when creating or editing stays.
Export your full service list to CSV or print a formatted price list. Useful for staff reference, marketing materials, or sharing with clients.
Pet owners can open a full report card for any visit, including from direct links. Multi-pet appointments show clearer labelling so each pet's notes are easy to find.
Pick-up and drop-off SMS messages use mobile-specific wording so the message matches whether you are on-site or visiting the client. The "notify ready" action also uses the correct language for mobile vs in-salon workflows.
A dedicated add-on carousel when building appointments. Browse, search, and filter available add-ons by eligibility and price within the appointment form. Add-ons that do not apply to the pet or service are automatically hidden.
Attach screenshots or documents to your Grazi conversation for more accurate help with visual questions or complex scenarios.
Team members without admin access can view admin areas (services, settings, billing) in read-only mode. They see the information they need without the risk of accidental changes.
One tap to text a client a clear list of their upcoming appointments with a link to manage them in the pet owner app. Available from the customer profile and messaging panel.
Rate Grazi's answers with a thumbs up or thumbs down, with optional notes. Your feedback directly improves the quality of responses over time.
Multi-pet appointment notifications read naturally (e.g. "Bella & Max") in SMS previews and sent messages.
Pet owners can remove a pet from an existing multi-pet booking without starting from scratch. The remaining appointment is automatically re-validated for availability.
Generate printable QR cards that link directly to your online booking page. Place them at your front desk, in your waiting area, or hand them out, and clients scan to book instantly.
Draft personalised recovery messages with AI assistance when reaching out to pet owners with abandoned bookings. Available directly from the customer profile.
Mobile groomers, walkers, and sitters get a Travel view that plots the day's visits on a map. Check-in and check-out locations are captured on each appointment, and the photos your team takes on the job are pinned to where they happened.
Services and packages are browsable together on your public business page, improving discovery and helping pet owners find bundled options alongside individual services.
Seasonal package ended? Archive it so it disappears from your price list and booking form but stays on every client who purchased it. Restore it next season with one click. No data lost, no confusion for staff.
For services that require funds to be pre-held, staff see a clear alert showing when the card will be pre-authorised and the expected timing, supporting clear communication with pet owners about payment timing.
A dedicated management page for course templates with structured lesson definitions and reusable note templates. Build consistent courses from templates, complete with lesson plans and session note patterns.
A guided flow to capture missing pet and owner details during onboarding. Ensures profiles are complete before the first appointment, supporting accurate eligibility checks and communication.
When an appointment date or time changes, teams can choose to notify the customer or suppress notifications.
Ineligible add-ons are blocked at the point of booking, both in the pet owner app and staff scheduler.
Course pricing follows the same multi-pet tier rules as individual services, so businesses offering training classes can set pricing that reflects multi-pet households.
A new plan tier between Business Pro and Business Max for businesses with their own payment terminal. Business Flex includes all Pro features with higher appointment and SMS limits, plus $0 fees on cash, bank transfers, and external EFTPOS payments. Keep your existing Square, Tyro, or bank terminal alongside Petboost.
Preview notification emails as your customers will see them, including your logo, colours, and business details.
After marking an appointment as paid or completed, a prompt appears suggesting a follow-up booking for the same pet. One click opens a new appointment form pre-filled with the pet, owner, and service details.
Grazi AI now saves your conversations automatically so you can pick up where you left off. Browse past conversations grouped by time, resume recent chats, and start fresh whenever you need to. If Grazi AI cannot fully resolve your question, escalate directly to human support with one click.
Adjust your service prices in bulk with four modes. Apply a fixed dollar increase or decrease, adjust by percentage, build Petboost fees into your service prices so customers see one clean number, or use Magic Pricing for analytics-driven recommendations based on demand, utilisation, and hourly rate analysis.
Store vet or clinic details and backup phone numbers on every pet owner profile. Emergency contact information appears prominently on pet owner and pet summary cards with one-tap call actions, so staff can reach the right person quickly.
A visual timeline of every completed grooming appointment on each pet's profile. See dates, services, team members, session notes, and photos at a glance. Filter by Australian season (Summer, Autumn, Winter, Spring) to compare grooming patterns across the year.
Edit pet details across your entire customer base in a spreadsheet-style grid. Update names, breeds, weights, genders, desexed status, and birthdates in bulk. Filter by missing data to quickly fill gaps in your pet records.
Pre-fill appointment notes from service and course template defaults. Configure customer-facing and internal notes once, and they are automatically applied to every new appointment created for that service. Staff can edit or remove them after creation.
Default note text from the service pre-fills in the appointment form, saving time on repeated instructions.
Receive automatic email notifications when a customer starts a booking but does not complete it. Sent hourly so you can follow up and recover the booking. Toggle on or off from Settings, Notifications.
An interactive calculator on the Petboost website that estimates your total monthly cost based on appointment volume, card payment percentage, and SMS usage. Compare Pro, Flex, and Max plans side by side and see the appointment volume at which upgrading saves money.
Stay service pricing now uses a visual tier timeline where tiers are proportional blocks along a time axis. Click blocks to edit rates, drag grip handles to adjust boundaries, and add tiers at the end. Undo and redo support. Falls back to a grid on mobile.
Week view now supports grouping by day alongside the existing team member, resource, service, and category groupings. Per-day appointment counts are shown for each row, giving you a clear picture of daily load distribution.
The Quick Command Centre and Grazi AI now show suggested questions based on which page you are viewing. Suggestions change based on the active page and tab, surfacing relevant insights without you having to think of what to ask.
Automatically populate Australian public holidays by state and territory. View upcoming holidays in a visual week grid, then apply them as blocked time across your team members and resources with one click. Includes holiday presets when creating blocked time so you never accidentally book over a public holiday.
Overdue vaccination alerts now appear directly on appointment cards in your calendar. See at a glance which pets have expired or missing vaccinations before they arrive, so you can follow up with the owner or flag it for your team.
Notes and attachments are now available on pet profiles, not just appointments. Add care instructions, behavioural observations, or important documents directly to a pet's record where your whole team can access them.
Creating blocked time now checks for overlapping appointments and existing blocked periods before saving. Clear warnings show exactly what conflicts exist so you can resolve them before blocking out the time.
Pet owners can now browse every photo from every appointment in a dedicated gallery on their portal. Photos can be viewed on an interactive map, filtered by pet and date, and saved as favourites. A visual timeline of care memories for every customer.
Record which pets played together during daycare or group sessions. Search and select from all pets checked in for the day, building a social history that helps you manage playgroups and keep owners informed about their pet's interactions.
Customers can now cancel their appointments by replying to an SMS reminder. The system checks cancellation eligibility, enforces your cancellation window and fee policies, and updates the appointment automatically.
Petboost now automates the entire appointment lifecycle: pre-hold funds 72 hours before, auto-start at appointment time, auto-complete at end time, auto-finalise with invoice generation, and auto-pay 30 minutes later. All configurable per service, with automatic SMS and email notifications at every stage.
A unified search and action hub accessible with Cmd+K or Ctrl+K. Search for any pet, service, team member, resource, package, or page. Toggle sources on and off, access recent items, jump to deep settings with breadcrumb paths, and hand off natural language questions to Grazi AI. Everything in your business, one keystroke away.
Control how capacity is calculated per service with dedicated capacity mode settings. Fine-tune how many simultaneous appointments each service allows for multiple, or a single pet owner at a time.
A detailed billing history tab in Settings showing your Petboost costs broken down by category: subscription fees, booking fees, Stripe processing fees, and SMS charges. View by month, quarter, or financial year with visual charts and downloadable PDFs.
Get notified when customer notes are added. Choose email or SMS alerts for important customer updates, ensuring your team never misses key information about a pet or owner.
Send SMS announcements to multiple customers at once. Filter recipients, preview messages, and track delivery status. Includes opt-out handling, content analysis for compliance, and a history view of past announcements.
Preview exactly what your customers will see before enabling notifications for a service. See the full SMS or email content with sample data to verify your messages are correct.
A complete 2-way messaging system with your own dedicated Australian phone number, a full threaded inbox, delivery tracking, and smart credit management. Clients reply directly to your messages and you respond from the Petboost dashboard.
Grazi AI is now smarter than ever. Ask questions about your business, get instant insights, draft client communications, and get step-by-step guidance on any Petboost feature. Powered by the latest AI models.
Businesses now receive notifications when appointment details change, including the old and new values for time, service, and team member. Stay informed without checking the calendar.
Colour-code your calendar by care type so you can see at a glance what kind of appointment each slot is. Works across the scheduler and Mission Control for instant visual clarity.
Per-business marketing consent and communication preferences. Pet owners can manage their opt-in status, and businesses can view and respect those preferences from the CRM.
Customers can now confirm their appointment by replying to an SMS reminder. Reduces no-shows by getting an active acknowledgement before the appointment.
See exactly what your customers see. Simulate the full booking and profile completion experience for any pet owner, so you can troubleshoot eligibility, availability, and onboarding without guessing.
Reset team member passwords directly from the team management page. No more email chains or manual resets.
Override default payment settings for individual pet owner accounts. Set custom payment rules for specific clients without changing your global configuration.
Charge and collect cancellation fees directly through Petboost. Set fee amounts, send payment links via SMS, and track collection status, all from the appointment view.
Mark transactions as paid via bank transfer and send confirmation to pet owners. Supports businesses that accept direct deposit alongside card payments.
Smarter conflict detection that proactively checks for overlaps and merge opportunities when creating or editing appointments, with clearer messages explaining conflicts.
Instantly copy your booking link, showcase page URL, or review request link to share with clients. Available from Settings with one click.
A celebratory moment when you create your first appointment, with enhanced notification settings to help you get started on the right foot.
Turn any single appointment into a recurring series with one click. Set the frequency and let Petboost handle the rest.
An improved onboarding experience with clearer progress tracking, better prompts, and streamlined setup steps to get your business live faster.
Every Petboost business now has a free, branded, SEO-optimised microsite with services, pricing, online booking, custom brand theming, and local search optimisation. A complete online presence, no website needed.
Generate a printable PDF of upcoming appointments for any date range. Perfect for daily run sheets, handover notes, or offline reference.
When you create a booking from the admin side, the confirmation email now correctly shows "Confirmed" rather than "Pending." The system properly distinguishes between client-initiated and admin-created bookings.
A significant layout update that improves mobile loading times and resolves occasional white-screen issues, for a smoother experience on phones and tablets.
When two team members edit the same appointment at the same time, the system now handles it gracefully with clear conflict resolution.
Easily swap package credits between services, giving your clients more flexibility with their prepaid packages.
Export your customer and pet data as CSV files for use in external marketing platforms, backup, or analysis. Includes all profile data, contact details, and pet information.
Compare your performance across time periods and see forecasted trends to plan ahead with confidence.
Service badges, sticky navigation tabs, and mobile-optimised layouts throughout the pet owner portal for a smoother experience on any device.
Add detailed notes, photos, and attachments to appointments with draft autosave. Optionally notify pet owners when notes are added so they can see how their pet did.
A focused view in Mission Control that highlights what needs your attention right now.
Pet owners are automatically notified via email when a service price changes on their upcoming appointments, keeping them informed with full transparency.
A new pricing model for boarding and stay services that lets you set prices by tier and period, with transparent per-day breakdowns for your clients.
More intelligent detection of appointments that may need your attention, with a configurable grace period so you can reduce false alerts.
Changed your mind? Easily reverse a cancelled appointment and restore it to its previous state.
Pet owners can now adjust the quantity of add-on services when booking, like extra walks or treats.
Understand your cancellation and no-show patterns with dedicated tracking, so you can take action to protect your revenue.
Enhanced privacy controls for handling customer and pet data in line with privacy best practices.
Pet owners can now browse and purchase service packages directly from their portal, locking in value upfront.
Pet owners can now see how far through a recurring appointment series they are, with a clear visual progress indicator.
A brand new analytics dashboard with real-time insights, forecasting, and period comparisons across bookings, customers, financials, and services.
When service prices change, the appointment form now alerts you so you can decide whether to apply the new rate.
Cleanly archive team members and resources you are no longer using, and bring them back when needed.
Pet owners now see a clear confirmation step after completing a booking, along with pre-appointment requirements like vaccination certificates and payment details.
The booking form now remembers your clients' usual services, making rebooking faster and easier for returning customers.
When pet owners book online, the system now checks slot availability in real-time to prevent double-bookings.
Your bank details now appear on generated invoices, making manual payments clearer for your clients.
A new way to view your day organised by service type rather than by team member.
End a recurring series at any point, with clear visibility into all past and future appointments in the series.
Chat with your data, get insights, help and instructions better than ever. An experimental feature, in beta, opt in from your sidebar to try it.
Mark appointments as no-shows to track patterns and protect your revenue. Easily revert if a client reaches out.
See which clients started a booking but did not finish, so you can follow up and help them complete it.
Better tools to handle payment authorisation, stuck payments, and draft booking states so no revenue slips through the cracks.
Send ad-hoc SMS and email messages to your clients directly from Petboost, with delivery tracking and status updates.
Connect your Google Reviews link to your Petboost account and make it easy for happy clients to leave reviews.
Save time setting up schedules by copying working hours templates between team members and resources.
A dedicated category for retail products, separated from services so your product sales are tracked clearly.
When appointments use flexible time windows like "Morning" or "Afternoon", notifications now display those labels instead of specific times.
Buffer time between appointments now counts toward capacity calculations, preventing overbooking and giving your team breathing room.
Personalise your service categories with custom colours to match your brand and make your calendar easier to read.
Smoother, more responsive calendar interactions when rearranging appointments.
We have upgraded our entire SMS and notification infrastructure for faster, more reliable delivery of confirmations, reminders, and custom messages to your clients.
Quickly jump to any date in the future when creating appointments. No more endless clicking through months.
Override standard booking eligibility rules for specific pet owners when exceptions are needed.
A polished welcome email automatically sent when you add a new client, setting the right first impression.
Over 2,000 recognised breeds and attributes, making pet profiles richer and more useful for your team.
Find any pet instantly, even with multi-word names or complex search terms.
The calendar now loads significantly faster, especially for businesses with large appointment volumes.
