Turn happy clients into 5-star reviews.
Create and send personalised Google review requests via SMS or email from any appointment. Pre-written templates mean your customers just tap to post, no writing required.
Send personalised review requests from any appointment
One tap from the appointment card. Choose SMS or email. The customer gets a pre-written review they can post in seconds.
The difference between asking and earning
Most businesses ask for reviews awkwardly or not at all. Here is what smart review requesting looks like.
"Can you please leave us a Google review?" (sent to every client, copy-pasted, no personalisation)
"Hi Sarah, Luna looked absolutely gorgeous after her full groom with Emma today! Here is a ready-to-go review you can post in one tap."
No idea which clients to ask. Randomly message people and hope for the best.
Identify clients with 5+ visits and zero cancellations. Your happiest customers, automatically surfaced.
Customer stares at a blank Google review box. Writes nothing. Closes the tab.
Customer receives a pre-written review mentioning their pet, your groomer, and the service. Copy, paste, post.
No tracking. Did they get it? Did they post? Who knows.
Status badges on every customer profile showing whether a review has been requested. Full visibility.
A complete review request system, not a button
Templates, delivery, tracking, and targeting. Everything you need to turn happy clients into public advocates.
Pre-written drafts across 5 service categories. Personalised with pet name, business, and team member.
"Luna looked absolutely stunning..."
"We could tell Max was so well cared for..."
"Cooper comes home exhausted and happy..."
Choose your channel. SMS for speed. Email for detail.
SMS to Sarah with direct Google review link
Email with copy-paste review ready to post
Natural language that earns authentic reviews.
Average review rating from templates
See exactly who has been sent a request and how.
Identify regulars with zero cancellations.
Reviews that sound like your customers wrote them
Because a grooming review reads differently from a boarding review.
Dog Grooming
"Luna looked absolutely stunning after her session with Emma. The blueberry facial was a lovely touch!"
- ·Grooming-specific review templates
- ·Reference groomer by name
- ·Mention specific services performed
- ·Natural Australian English
Dog Walking
"Cooper comes home exhausted and happy every time. The team at Pawsome Walks clearly love what they do."
- ·Walking-specific language
- ·Reference regular walk patterns
- ·Highlight trust and reliability
- ·Mention pack dynamics
Pet Boarding
"We always know Max is in safe hands. The daily photo updates give us total peace of mind."
- ·Boarding-specific templates
- ·Reference length of stay
- ·Highlight care and safety
- ·Mention photo updates
Dog Training
"After 6 sessions with Jake, Bella is a completely different dog. Patient, knowledgeable, brilliant."
- ·Training-specific wording
- ·Reference progress and results
- ·Mention trainer expertise
- ·Highlight transformation
Dog Daycare
"The team genuinely care about every dog. Rocky has been going 3 days a week for two years now."
- ·Daycare-specific templates
- ·Reference regular attendance
- ·Highlight community feel
- ·Mention socialisation benefits
Stop hoping for reviews. Start earning them.
Your happiest clients want to help. Give them the words and the link.
Competitive Advantages with Petboost
These aren't trivial feature differences. They're architectural advantages that solve real customer pain points.
Lifecycle Automation
Automate as much or as little as you want, from booking to payment. With 50%+ of appointments self-service and 70%+ booked after hours, your front desk runs itself. Customers book, confirm, pay, and get reminded without a single phone call.
- Self-service booking 24/7
- Automated SMS & email reminders
- Terms & vaccination checks
- Payment pre-authorisation
- Automatic invoicing & receipts
- Auto-charge after service
Dual Booking Modes
Two modes for different workflows. Magic Availability Check handles availability-checked bookings with confidence. Quick Create gives you direct control to schedule without restrictions.
- Self-service with availability checks
- Direct diary control when needed
- Choose based on your workflow
- Best of both worlds
Seamless, Secure Payments
Get paid automatically. Built-in invoices branded with your logo, colours & ABN. Connect to Xero Bank Feeds for seamless accounting. We use Stripe under the hood to securely manage all payment processing.
- Card on File (auto-charge)
- SMS Payment Link
- In-Person Card Terminal
- Pre-Auth for No-Show Protection
- Branded Invoices with ABN
- Xero-ready accounting via Bank Feeds
Self-Service Packages
Customers buy 10-walk bundles at 3am, credits automatically apply at checkout. Lock in recurring revenue with zero admin work.
- 5, 10, 20-pack bundles
- 24/7 self-service purchase
- Automatic credit deduction
- Transparent balance tracking
Per-Resource Capacity
Never overbook your facilities. Set precise limits for every kennel, play area, grooming station, and van.
- Per-resource capacity limits
- Real-time utilisation tracking
- Colour-coded timeline
- Safety regulation compliance
Group Courses
Purpose-built for dog trainers. Not recurring appointments pretending to be courses.
- Course Templates
- Course Instances with real dates
- Enrolment tracking
- Attendance management
- Lifecycle management
Reporting & Intelligence
Dozens of automated insights analyse your revenue, team, services, customers, and geography. Period-over-period comparisons, forecasting, and ready-to-use email templates.
- Revenue & financial reports
- Team performance analytics
- Customer & geographic insights
- Automated forecasting
- Period-over-period comparison
- Marketing campaign ideas
Trusted by Australian Pet Businesses
"I could tell immediately that Petboost was something unique"
"Best in market software for Pet Care industries. Support is amazing and the software is the best on market for pet industries. I've worked in software and marketing prior to owning my own pet care business, and could tell immediately that Petboost was something unique."
Hollywoof Walks
Hollywoof Walks
"The customer service is out of this world"
"You won't regret joining…it's the best. I own a dog daycare, grooming and training. I was using an American company for 6 years, which was ok but expensive, not a great system and to get any support took days. When I came to Petboost which is Ozzy owned I knew they were a small business but wanted to give them a go. I have been extremely impressed, the customer service is out of this world, they focus on what animal businesses actually need and listen to their clients. The pricing structure makes sense and is very affordable, it is very easy to use and navigate, and the way they have built the business reports and analytics is so impressive, easy to understand and personalised."
Sacha
My Dogs Daycare - QLD
"The automatic payments feature is a blessing"
"Streamlined Invoicing and Booking for Small Teams. I really like how much quicker and easier Petboost Business has become after the upgrades. The automatic payments feature is a blessing as it helps me not to stress, and the self-booking option for clients is amazing for my business! These features ease the mental load and reduce manual admin tasks, allowing me to focus on what I do best."
Fion Chen
Fion's Dog Training - NSW
"I no longer have to chase clients for late payments"
"Petboost has truly been a saving grace! As a platform that's actually all-in-one, it has streamlined so much, saving me time and reducing costs. One of the biggest time-savers has been the automated invoicing feature. I no longer have to chase clients for late payments or spend hours preparing invoices manually."
Camille Hartnett
Trail Sniffers - NSW
"I haven't had a single missed payment or no-show"
"Just try it, you won't look back. The moment I turned Petboost on for my business, I never looked back. I haven't had a single missed payment or no-show. I no longer have to manually reconcile payments either. Now I can finally get time to do other things in my business instead of sitting in front of a screen for 'admin days'."
Annika Le Rade
Hound Health Bondi - NSW
Google Review Questions
Common questions about the review request system.