Product Updates
Public Holidays Management
Automatically populate Australian public holidays by state and territory. View upcoming holidays in a visual week grid, then apply them as blocked time across your team members and resources with one click. Includes holiday presets when creating blocked time so you never accidentally book over a public holiday.
Vaccination Alerts on Scheduler
Overdue vaccination alerts now appear directly on appointment cards in your calendar. See at a glance which pets have expired or missing vaccinations before they arrive, so you can follow up with the owner or flag it for your team.
Enhanced Pet Notes & Attachments
Notes and attachments are now available on pet profiles, not just appointments. Add care instructions, behavioural observations, or important documents directly to a pet's record where your whole team can access them.
Smarter Blocked Time Overlap Detection
Creating blocked time now checks for overlapping appointments and existing blocked periods before saving. Clear warnings show exactly what conflicts exist so you can resolve them before blocking out the time.
Played With Pets Tracking
Record which pets played together during daycare or group sessions. Search and select from all pets checked in for the day, building a social history that helps you manage playgroups and keep owners informed about their pet's interactions.
SMS Appointment Cancellation
Customers can now cancel their appointments by replying to an SMS reminder. The system checks cancellation eligibility, enforces your cancellation window and fee policies, and updates the appointment automatically.
Quick Command Centre
A unified search and action hub accessible with Cmd+K or Ctrl+K. Search for any pet, service, team member, resource, package, or page. Toggle sources on and off, access recent items, jump to deep settings with breadcrumb paths, and hand off natural language questions to BoostGPT AI. Everything in your business, one keystroke away.
Service Capacity Mode
Control how capacity is calculated per service with dedicated capacity mode settings. Fine-tune how many simultaneous appointments each service allows for multiple, or a single pet owner at a time.
Customer Note Notifications
Get notified when customer notes are added. Choose email or SMS alerts for important customer updates, ensuring your team never misses key information about a pet or owner.
Notification Preview
Preview exactly what your customers will see before enabling notifications for a service. See the full SMS or email content with sample data to verify your messages are correct.
2-Way SMS & Messaging Pro
A complete 2-way messaging system with your own dedicated Australian phone number, a full threaded inbox, delivery tracking, and smart credit management. Clients reply directly to your messages and you respond from the Petboost dashboard.
BoostGPT AI: Your AI Business Assistant
BoostGPT AI is now smarter than ever. Ask questions about your business, get instant insights, draft client communications, and get step-by-step guidance on any Petboost feature. Powered by the latest AI models.
Appointment Update Notifications
Businesses now receive notifications when appointment details change, including the old and new values for time, service, and team member. Stay informed without checking the calendar.
Care Colouring Mode
Colour-code your calendar by care type so you can see at a glance what kind of appointment each slot is. Works across the scheduler and Mission Control for instant visual clarity.
Communication Preferences
Per-business marketing consent and communication preferences. Pet owners can manage their opt-in status, and businesses can view and respect those preferences from the CRM.
SMS Confirmation Reply
Customers can now confirm their appointment by replying to an SMS reminder. Reduces no-shows by getting an active acknowledgement before the appointment.
Simulate Pet Owner Booking & Profile
See exactly what your customers see. Simulate the full booking and profile completion experience for any pet owner, so you can troubleshoot eligibility, availability, and onboarding without guessing.
Team Member Password Reset
Reset team member passwords directly from the team management page. No more email chains or manual resets.
Per-Client Payment Settings Override
Override default payment settings for individual pet owner accounts. Set custom payment rules for specific clients without changing your global configuration.
Cancellation Fee Payments
Charge and collect cancellation fees directly through Petboost. Set fee amounts, send payment links via SMS, and track collection status, all from the appointment view.
Bank Transfer Payment Confirmation
Mark transactions as paid via bank transfer and send confirmation to pet owners. Supports businesses that accept direct deposit alongside card payments.
Proactive Appointment Conflict Detection
Smarter conflict detection that proactively checks for overlaps and merge opportunities when creating or editing appointments, with clearer messages explaining conflicts.
Quick Copy Links
Instantly copy your booking link, showcase page URL, or review request link to share with clients. Available from Settings with one click.
First Appointment Celebration
A celebratory moment when you create your first appointment, with enhanced notification settings to help you get started on the right foot.
Convert to Recurring Series
Turn any single appointment into a recurring series with one click. Set the frequency and let Petboost handle the rest.
Enhanced Onboarding Checklist
An improved onboarding experience with clearer progress tracking, better prompts, and streamlined setup steps to get your business live faster.
Business Showcase Pages
Every Petboost business now has a free, branded, SEO-optimised microsite with services, pricing, online booking, custom brand theming, and local search optimisation. A complete online presence, no website needed.
Upcoming Appointments PDF
Generate a printable PDF of upcoming appointments for any date range. Perfect for daily run sheets, handover notes, or offline reference.
Admin Bookings Show as Confirmed
When you create a booking from the admin side, the confirmation email now correctly shows "Confirmed" rather than "Pending." The system properly distinguishes between client-initiated and admin-created bookings.
Mobile Performance Upgrade
A significant layout update that improves mobile loading times and resolves occasional white-screen issues, for a smoother experience on phones and tablets.
Simultaneous Edit Handling
When two team members edit the same appointment at the same time, the system now handles it gracefully with clear conflict resolution.
1-click Package Credit Swap
Easily swap package credits between services, giving your clients more flexibility with their prepaid packages.
CSV Export for Customers & Pets
Export your customer and pet data as CSV files for use in external marketing platforms, backup, or analysis. Includes all profile data, contact details, and pet information.
Forecasting & Period Comparison
Compare your performance across time periods and see forecasted trends to plan ahead with confidence.
Improved Mobile Experience
Service badges, sticky navigation tabs, and mobile-optimised layouts throughout the pet owner portal for a smoother experience on any device.
Appointment Report Cards & Notes
Add detailed notes, photos, and attachments to appointments with draft autosave. Optionally notify pet owners when notes are added so they can see how their pet did.
Spotlight View Mode
A focused view in Mission Control that highlights what needs your attention right now.
Price Change Email Notifications
Pet owners are automatically notified via email when a service price changes on their upcoming appointments, keeping them informed with full transparency.
Tier-First Stay Pricing
A new pricing model for boarding and stay services that lets you set prices by tier and period, with transparent per-day breakdowns for your clients.
Un-Cancel Appointments
Changed your mind? Easily reverse a cancelled appointment and restore it to its previous state.
Add-On Quantity Management
Pet owners can now adjust the quantity of add-on services when booking, like extra walks or treats.
Cancellation & No-Show Analytics
Understand your cancellation and no-show patterns with dedicated tracking, so you can take action to protect your revenue.
Self-Service Package Purchasing
Pet owners can now browse and purchase service packages directly from their portal, locking in value upfront.
Recurring Series Progress
Pet owners can now see how far through a recurring appointment series they are, with a clear visual progress indicator.
Reporting & Intelligence Suite
A brand new analytics dashboard with real-time insights, forecasting, and period comparisons across bookings, customers, financials, and services.
Price Change Detection
When service prices change, the appointment form now alerts you so you can decide whether to apply the new rate.
Archive & Unarchive
Cleanly archive team members and resources you are no longer using, and bring them back when needed.
Booking Confirmation Flow
Pet owners now see a clear confirmation step after completing a booking, along with pre-appointment requirements like vaccination certificates and payment details.
Previously Booked Services
The booking form now remembers your clients' usual services, making rebooking faster and easier for returning customers.
Real-Time Availability Checks
When pet owners book online, the system now checks slot availability in real-time to prevent double-bookings.
Bank Details on Invoices
Your bank details now appear on generated invoices, making manual payments clearer for your clients.
Service View Mode
A new way to view your day organised by service type rather than by team member.
Recurring Series Management
End a recurring series at any point, with clear visibility into all past and future appointments in the series.
BoostGPT AI
Chat with your data, get insights, help and instructions better than ever. An experimental feature, in beta, opt in from your sidebar to try it.
No-Show Handling
Mark appointments as no-shows to track patterns and protect your revenue. Easily revert if a client reaches out.
Draft & Abandoned Booking Tracking
See which clients started a booking but did not finish, so you can follow up and help them complete it.
Payment Recovery Tools
Better tools to handle payment authorisation, stuck payments, and draft booking states so no revenue slips through the cracks.
Custom SMS & Email Messages
Send ad-hoc SMS and email messages to your clients directly from Petboost, with delivery tracking and status updates.
Google Review Link
Connect your Google Reviews link to your Petboost account and make it easy for happy clients to leave reviews.
Copy Working Hours Template
Save time setting up schedules by copying working hours templates between team members and resources.
Products Category
A dedicated category for retail products, separated from services so your product sales are tracked clearly.
Flexible Time Window Labels
When appointments use flexible time windows like "Morning" or "Afternoon", notifications now display those labels instead of specific times.
Appointment Padding & Capacity
Buffer time between appointments now counts toward capacity calculations, preventing overbooking and giving your team breathing room.
Service Category Customisation
Personalise your service categories with custom colours to match your brand and make your calendar easier to read.
Enhanced Drag-and-Drop
Smoother, more responsive calendar interactions when rearranging appointments.
Faster, More Reliable Notifications
We have upgraded our entire SMS and notification infrastructure for faster, more reliable delivery of confirmations, reminders, and custom messages to your clients.
Jump-Ahead Date Picker
Quickly jump to any date in the future when creating appointments. No more endless clicking through months.
Eligibility Overrides
Override standard booking eligibility rules for specific pet owners when exceptions are needed.
Client Introduction Email
A polished welcome email automatically sent when you add a new client, setting the right first impression.
Pet Breed Reference Data
Over 2,000 recognised breeds and attributes, making pet profiles richer and more useful for your team.
Multi-Word Pet Search
Find any pet instantly, even with multi-word names or complex search terms.
Faster Calendar Loading
The calendar now loads significantly faster, especially for businesses with large appointment volumes.