Question 1

What payment processor does Petboost use?

Accepted Answer

Petboost integrates exclusively with Stripe for card payments. Stripe is the world's most trusted payment platform, used by millions of businesses. Australian rates are 1.7% + $0.3 per transaction with next-day payouts.

Question 2

Does Petboost integrate with Xero?

Accepted Answer

Yes, via Stripe Bank Feeds, and this is actually better than direct integration. Here's why: Stripe Bank Feeds provide a single source of truth with no duplicate entries, one-way clean data flow, and the connection is maintained by Xero and Stripe (not Petboost). Setup: Connect Stripe to Xero in your Xero settings (Bank Accounts → Add Bank Account → Stripe). Every Stripe payout appears automatically. Your accountant categorises deposits as 'Sales Revenue'. Most businesses do monthly reconciliation in 30 minutes. See Xero's guide: https://central.xero.com/s/article/Stripe-direct-feeds

Question 3

Why doesn't Petboost have direct Xero integration?

Accepted Answer

Stripe Bank Feeds is actually the cleaner solution. Direct integrations often create duplicate entries, sync conflicts, and break when accounting software updates. With Bank Feeds: Petboost processes payments → Stripe deposits to your bank → Stripe syncs to Xero automatically. You get clean transaction data without the complexity. Your accountant will appreciate this: fewer reconciliation issues, clearer audit trail.

Question 4

Does Petboost integrate with QuickBooks?

Accepted Answer

Similar to Xero, Petboost connects to QuickBooks indirectly via Stripe Bank Feeds. Set up the Stripe connection in QuickBooks, and your payment transactions will automatically sync. This approach provides cleaner data than most direct integrations.

Question 5

Can I use PayPal for payments?

Accepted Answer

Petboost doesn't integrate directly with PayPal for processing, but you can track external PayPal payments manually. Record the payment as "External" in Petboost to keep your appointment records complete. Zero fees for tracking external payments.

Question 6

Does Petboost integrate with Mailchimp?

Accepted Answer

Petboost doesn't have a direct Mailchimp integration. We recommend exporting customer email lists from Petboost quarterly and importing them into Mailchimp for marketing campaigns. Petboost handles transactional emails (confirmations, reminders, receipts) automatically.

Question 7

Can I connect my existing EFTPOS terminal?

Accepted Answer

Petboost only supports Stripe Terminal devices (WisePOS E, ~$400) for in-person card payments. You cannot connect existing bank EFTPOS terminals. However, payments via your existing terminal can be recorded as "External" for tracking purposes.

Question 8

Does Petboost integrate with Google Calendar?

Accepted Answer

Petboost provides appointment management and scheduling within the platform. While there's no direct Google Calendar sync, staff receive appointment details via email notifications. Many businesses use Petboost as their primary scheduling system.

Question 9

Can I export my data from Petboost?

Accepted Answer

Yes! Export customers, pets, appointments, and financial reports in standard formats (CSV, PDF). This makes it easy to work with your accountant, import into other systems, or create custom reports.

Question 10

Does Petboost have an API?

Accepted Answer

Currently, Petboost doesn't offer a public API. All integrations are handled through the platform interface. For data export needs, use our built-in export features. API access may be considered for enterprise customers.

Question 11

Can I migrate data from my current system?

Accepted Answer

Yes! Petboost provides migration tools to import customers, pets, and appointment history from CSV files. Our onboarding team helps with data mapping and cleanup. Most businesses are fully migrated in 1-2 weeks.

Question 12

Can Petboost integrate with third-party AI voice agents?

Accepted Answer

Petboost doesn't currently offer a public API for third-party integrations.

Question 13

Does Petboost integrate with my existing website for online booking?

Accepted Answer

Yes! You can embed a booking link or button on your website that directs customers to your Petboost booking page. Your booking page URL is: yourbusiness.petboost.com.au/book. Add this link to your website's 'Book Now' button. Full widget embedding isn't currently available, but the booking page is fully branded with your logo and colours.

Question 14

Can I import my customers and pets from other software?

Accepted Answer

Yes! Petboost supports importing customers and pets via Google Sheets or CSV. We have templates for Moego, Gingr, Pet Manager, ProPetWare, and generic formats. During onboarding, our team can assist with data migration from your previous system. Contact help@petboost.com.au for transition assistance.

Question 15

Does Petboost replace my accounting software?

Accepted Answer

No. Petboost is NOT accounting software. We help you collect and catalogue payments exceptionally well using Stripe. Your accountant handles the accounting in Xero or QuickBooks. We give them clean data: export from Stripe or generate PDF invoices from Petboost.

Question 16

How do Stripe Bank Feeds work with Xero?

Accepted Answer

Connect Stripe to Xero via Bank Feeds (configured in Xero, not Petboost). Every Stripe deposit appears in Xero automatically. Your accountant categorises these as 'Sales' or 'Revenue'. Step-by-step guide: https://central.xero.com/s/article/Stripe-direct-feeds

Question 17

Why do you recommend Xero?

Accepted Answer

We recommend Xero because Stripe Bank Feeds integrate beautifully with it, and most Australian accountants already use it. Get started with Xero: https://referrals.xero.com/buanj427uiu3 | Set up Stripe Bank Feeds: https://central.xero.com/s/article/Stripe-direct-feeds

Question 18

What if a customer needs an invoice or receipt?

Accepted Answer

Petboost generates professional PDF invoices with your ABN, GST breakdown, and itemised services. Customers can self-service receipts from the Customer Portal anytime (Appointments → Receipt → Download PDF). Staff can also generate receipts from the customer profile.

Question 19

How do I give my accountant what they need?

Accepted Answer

Two options: (1) Connect Stripe Bank Feeds to Xero (see our guide: https://central.xero.com/s/article/Stripe-direct-feeds), or (2) Generate PDF invoices from Petboost. Either way, clean data for your accountant. Need Xero? Get started: https://referrals.xero.com/buanj427uiu3

Question 20

How much admin time can I save?

Accepted Answer

Most businesses save 4-6 hours per week on payment admin. Chasing payments: gone (auto-pay handles it). Generating receipts: gone (customer self-service). Paperwork for your accountant: minimal (clean Stripe data or PDF invoices). Less paperwork, lower operational costs, happy accountants.

Integrations