When should I send reminders?

Most pet businesses find 24 hours before works well. For higher-value services or new customers, adding a 48-hour reminder provides an extra safety net.

What are Friday week-ahead reminders?

On Friday afternoons, customers with appointments in the coming week receive a preview email. This gives them the weekend to plan and significantly reduces Monday no-shows.

Can customers reply to reminders?

SMS reminders come from your dedicated number if provisioned. Email reminders include your contact details for easy communication.

Do I pay extra for reminder SMS?

SMS reminders use your included notification quota. You can monitor usage and top up if needed.

Communications & Marketing

Cut No-Shows with Timely, Automatic Reminders

Configurable reminder timing with email, SMS, and Friday week-ahead alerts.

No-shows cost you time and money. Petboost sends automatic appointment reminders at the times you choose, via email and SMS, so your customers never forget their appointment. Friday week-ahead reminders give pet owners a heads-up for the coming week, reducing last-minute cancellations.

Automated SMS & Email

Sound Familiar?

You spend your evenings texting reminders to tomorrow customers, or you skip it and deal with no-shows. Either way, it costs you. Some customers only need a quick nudge, but manually sending reminders for 20 appointments a day is not sustainable.

The Petboost Solution

How Petboost helps

Petboost appointment reminders work while you sleep:

Automated SMS & Email

Set reminder timing: 24 hours, 48 hours, or custom intervals before the appointment.

Choose channels per service: email only, SMS only, or both.

Friday week-ahead reminders preview the coming week for customers with upcoming appointments.

Reminders include all appointment details and a link to reschedule if needed.

Step by Step

How It Works

Configure your timing

Set when reminders should go out: 24 hours before, 48 hours, or both.

Choose your channels

Select email, SMS, or both for each service type.

Reminders send automatically

At the configured time, Petboost sends the reminder with full appointment details.

Customer takes action

The customer confirms, reschedules, or contacts you if they need to change plans.

Why It Matters

Key Benefits

Dramatically fewer no-shows

Businesses using automated reminders see no-show rates drop by up to 70%.

Time recovered

Stop manually texting reminders. Let the system handle it while you focus on your pets.

Flexible timing

Different services can have different reminder schedules to match their booking patterns.

Reschedule, not cancel

Reminders include reschedule links, converting potential cancellations into moved appointments.

Trusted by Australian Pet Businesses

via G2

"I could tell immediately that Petboost was something unique"

"Best in market software for Pet Care industries. Support is amazing and the software is the best on market for pet industries. I've worked in software and marketing prior to owning my own pet care business, and could tell immediately that Petboost was something unique."

Hollywoof Walks

via G2

"The customer service is out of this world"

"You won't regret joining…it's the best. I own a dog daycare, grooming and training. I was using an American company for 6 years, which was ok but expensive, not a great system and to get any support took days. When I came to Petboost which is Ozzy owned I knew they were a small business but wanted to give them a go. I have been extremely impressed, the customer service is out of this world, they focus on what animal businesses actually need and listen to their clients. The pricing structure makes sense and is very affordable, it is very easy to use and navigate, and the way they have built the business reports and analytics is so impressive, easy to understand and personalised."

Sacha

My Dogs Daycare - QLD

via G2

"The automatic payments feature is a blessing"

"Streamlined Invoicing and Booking for Small Teams. I really like how much quicker and easier Petboost Business has become after the upgrades. The automatic payments feature is a blessing as it helps me not to stress, and the self-booking option for clients is amazing for my business! These features ease the mental load and reduce manual admin tasks, allowing me to focus on what I do best."

Fion Chen

Fion's Dog Training - NSW

via Capterra

"I no longer have to chase clients for late payments"

"Petboost has truly been a saving grace! As a platform that's actually all-in-one, it has streamlined so much, saving me time and reducing costs. One of the biggest time-savers has been the automated invoicing feature. I no longer have to chase clients for late payments or spend hours preparing invoices manually."

Camille Hartnett

Trail Sniffers - NSW

via Capterra

"I haven't had a single missed payment or no-show"

"Just try it, you won't look back. The moment I turned Petboost on for my business, I never looked back. I haven't had a single missed payment or no-show. I no longer have to manually reconcile payments either. Now I can finally get time to do other things in my business instead of sitting in front of a screen for 'admin days'."