Are receipts sent automatically?

Yes. When a payment is successfully processed (card on file, payment link, or card reader), a receipt is emailed to the customer automatically.

What happens when a payment is declined?

Both you and the customer are notified. The customer receives a link to update their payment method or pay via an alternative.

Can I turn off payment notifications?

Yes. Payment notifications can be toggled on or off in your notification preferences, though we recommend keeping receipts enabled for transparency.

Do notifications include itemised details?

Yes. Payment receipts include the service name, amount, date, and payment method for full transparency.

Communications & Marketing

Keep Customers Informed About Every Payment

Automatic receipts, payment link reminders, and declined payment alerts.

Payment transparency builds trust. Petboost automatically sends receipts when payments are processed, reminders when payment links are outstanding, and alerts when card payments are declined. Your customers always know where they stand financially.

Automated SMS & Email

Sound Familiar?

Customers ask "was my card charged?" or "how much did I pay last time?" and you have to dig through Stripe or your bank records to find the answer. Declined payments go unnoticed until the customer is already in the car park.

The Petboost Solution

How Petboost helps

Petboost payment notifications keep money matters transparent:

Automated SMS & Email

Automatic email receipts when a card payment is successfully processed.

Payment link reminders for outstanding balances with a tap-to-pay link.

Declined payment alerts so you can resolve issues before the next appointment.

Pre-authorisation notifications when funds are held ahead of an appointment.

Why It Matters

Key Benefits

Fewer payment queries

Customers receive clear receipts, so they do not need to ask how much they were charged.

Faster collection

Outstanding payment link reminders encourage prompt payment without awkward conversations.

Early issue resolution

Declined payment alerts let you resolve card issues before the next appointment.

Professional transparency

Clear, timely payment communications build trust and reduce disputes.

Trusted by Australian Pet Businesses

via G2

"I could tell immediately that Petboost was something unique"

"Best in market software for Pet Care industries. Support is amazing and the software is the best on market for pet industries. I've worked in software and marketing prior to owning my own pet care business, and could tell immediately that Petboost was something unique."

Hollywoof Walks

via G2

"The customer service is out of this world"

"You won't regret joining…it's the best. I own a dog daycare, grooming and training. I was using an American company for 6 years, which was ok but expensive, not a great system and to get any support took days. When I came to Petboost which is Ozzy owned I knew they were a small business but wanted to give them a go. I have been extremely impressed, the customer service is out of this world, they focus on what animal businesses actually need and listen to their clients. The pricing structure makes sense and is very affordable, it is very easy to use and navigate, and the way they have built the business reports and analytics is so impressive, easy to understand and personalised."

Sacha

My Dogs Daycare - QLD

via G2

"The automatic payments feature is a blessing"

"Streamlined Invoicing and Booking for Small Teams. I really like how much quicker and easier Petboost Business has become after the upgrades. The automatic payments feature is a blessing as it helps me not to stress, and the self-booking option for clients is amazing for my business! These features ease the mental load and reduce manual admin tasks, allowing me to focus on what I do best."

Fion Chen

Fion's Dog Training - NSW

via Capterra

"I no longer have to chase clients for late payments"

"Petboost has truly been a saving grace! As a platform that's actually all-in-one, it has streamlined so much, saving me time and reducing costs. One of the biggest time-savers has been the automated invoicing feature. I no longer have to chase clients for late payments or spend hours preparing invoices manually."

Camille Hartnett

Trail Sniffers - NSW

via Capterra

"I haven't had a single missed payment or no-show"

"Just try it, you won't look back. The moment I turned Petboost on for my business, I never looked back. I haven't had a single missed payment or no-show. I no longer have to manually reconcile payments either. Now I can finally get time to do other things in my business instead of sitting in front of a screen for 'admin days'."