How is the credit value calculated during a swap?

Credits are converted based on the relative pricing of the two services. For example, if a grooming credit is worth £45 and a daycare credit is £25, one grooming credit could be swapped for 1.8 daycare credits.

Can I swap credits for any service?

You control which services are eligible for credit swaps in your package configuration.

Is there a limit on how many swaps a customer can make?

There is no hard limit. You can perform swaps as needed to accommodate your customers.

Payments & Revenue

Flexible Credits That Adapt to Your Customer’s Needs.

Swap package credits between services when your customer’s requirements change.

Life changes. A customer bought a grooming package but now needs daycare sessions instead. With Credit Swap, you can convert credits from one service to another without refunding the package or losing the revenue. It is flexibility that keeps customers happy and keeps your money in your business.

Explore Prepaid Packages

Sound Familiar?

A customer bought a 10-session grooming package, but their circumstances changed and now they need daycare instead. Without credit swap, your options are ugly: refuse the change and lose the customer, issue a refund and lose the upfront revenue, or manually track a makeshift arrangement in your notes. None of these options are good for your business.

The Petboost Solution

How Petboost helps

Petboost credit swap makes packages genuinely flexible:

Explore Prepaid Packages

Swap credits from one service type to another with a few taps.

Credit value conversion based on your configured service pricing.

Full audit trail of every swap: what was exchanged, when, and by whom.

Customer balance updates automatically with the new credit allocation.

No refunds needed: the revenue stays in your business.

Why It Matters

Key Benefits

Retain revenue

Swapping credits keeps the money in your business instead of processing a refund and losing a customer.

Keep customers happy

Flexibility builds loyalty. Customers appreciate a business that adapts to their needs rather than enforcing rigid policies.

Clean audit trail

Every swap is logged with full details, so your records remain accurate and disputes are easily resolved.

Effortless process

Swap credits in a few taps from the customer profile. No spreadsheet gymnastics required.

Trusted by Australian Pet Businesses

via G2

"I could tell immediately that Petboost was something unique"

"Best in market software for Pet Care industries. Support is amazing and the software is the best on market for pet industries. I've worked in software and marketing prior to owning my own pet care business, and could tell immediately that Petboost was something unique."

Hollywoof Walks

via G2

"The customer service is out of this world"

"You won't regret joining…it's the best. I own a dog daycare, grooming and training. I was using an American company for 6 years, which was ok but expensive, not a great system and to get any support took days. When I came to Petboost which is Ozzy owned I knew they were a small business but wanted to give them a go. I have been extremely impressed, the customer service is out of this world, they focus on what animal businesses actually need and listen to their clients. The pricing structure makes sense and is very affordable, it is very easy to use and navigate, and the way they have built the business reports and analytics is so impressive, easy to understand and personalised."

Sacha

My Dogs Daycare - QLD

via G2

"The automatic payments feature is a blessing"

"Streamlined Invoicing and Booking for Small Teams. I really like how much quicker and easier Petboost Business has become after the upgrades. The automatic payments feature is a blessing as it helps me not to stress, and the self-booking option for clients is amazing for my business! These features ease the mental load and reduce manual admin tasks, allowing me to focus on what I do best."

Fion Chen

Fion's Dog Training - NSW

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"I no longer have to chase clients for late payments"

"Petboost has truly been a saving grace! As a platform that's actually all-in-one, it has streamlined so much, saving me time and reducing costs. One of the biggest time-savers has been the automated invoicing feature. I no longer have to chase clients for late payments or spend hours preparing invoices manually."

Camille Hartnett

Trail Sniffers - NSW

via Capterra

"I haven't had a single missed payment or no-show"

"Just try it, you won't look back. The moment I turned Petboost on for my business, I never looked back. I haven't had a single missed payment or no-show. I no longer have to manually reconcile payments either. Now I can finally get time to do other things in my business instead of sitting in front of a screen for 'admin days'."