What happens when a payment fails?

Petboost immediately notifies you of the failure and sends the customer an automated message with a payment link. The customer can pay with a different card or payment method directly from the link.

Can I manually retry a failed payment?

Yes. You can retry any failed charge with one tap from the appointment screen. This will attempt to charge the same card again.

How do I see all outstanding payments?

The outstanding payments dashboard shows every unpaid appointment across your business. Mission Control attention cards also highlight appointments that need payment action.

Does payment recovery work with Auto-Pay?

Yes. If Auto-Pay triggers a charge that fails, payment recovery kicks in automatically with a customer notification and payment link.

Payments & Revenue

Failed Payment? Recovered Automatically.

When a card is declined, Petboost automatically retries and sends the customer a payment link so you never lose revenue.

Declined cards and failed payments are an unavoidable part of running a business. What matters is how fast you recover. Petboost detects failed charges instantly, notifies the customer with a payment link, and gives you full visibility into outstanding balances so nothing falls through the cracks.

Explore Payments

Sound Familiar?

A card gets declined and suddenly you have an unpaid appointment on your books. You send a message, the customer says they will sort it, and then nothing happens. Days turn into weeks. The amount is small enough that chasing feels awkward but large enough that it adds up. Over a year, failed payments quietly drain your revenue.

The Petboost Solution

How Petboost helps

Petboost turns failed payments into recovered revenue automatically:

Explore Payments

Instant detection of failed or declined card charges.

Automatic customer notification with a secure payment link to pay with a different method.

Outstanding payment dashboard showing all unpaid appointments at a glance.

One-tap manual retry for any failed payment from the appointment screen.

Full history of recovery attempts and outcomes for every transaction.

Integration with attention cards in Mission Control so overdue payments never slip your attention.

Why It Matters

Key Benefits

Automatic recovery

Failed payments trigger automatic customer notifications. Most are resolved without you doing anything.

Clear outstanding balance view

See every unpaid appointment in one dashboard. No more guessing who owes what.

Protect your revenue

Recover payments that would otherwise be written off. Even a small improvement in recovery rate adds up to significant revenue over a year.

Professional follow-up

Automated messages are polite, clear, and include a direct payment link. No awkward conversations needed.

Trusted by Australian Pet Businesses

via G2

"I could tell immediately that Petboost was something unique"

"Best in market software for Pet Care industries. Support is amazing and the software is the best on market for pet industries. I've worked in software and marketing prior to owning my own pet care business, and could tell immediately that Petboost was something unique."

Hollywoof Walks

via G2

"The customer service is out of this world"

"You won't regret joining…it's the best. I own a dog daycare, grooming and training. I was using an American company for 6 years, which was ok but expensive, not a great system and to get any support took days. When I came to Petboost which is Ozzy owned I knew they were a small business but wanted to give them a go. I have been extremely impressed, the customer service is out of this world, they focus on what animal businesses actually need and listen to their clients. The pricing structure makes sense and is very affordable, it is very easy to use and navigate, and the way they have built the business reports and analytics is so impressive, easy to understand and personalised."

Sacha

My Dogs Daycare - QLD

via G2

"The automatic payments feature is a blessing"

"Streamlined Invoicing and Booking for Small Teams. I really like how much quicker and easier Petboost Business has become after the upgrades. The automatic payments feature is a blessing as it helps me not to stress, and the self-booking option for clients is amazing for my business! These features ease the mental load and reduce manual admin tasks, allowing me to focus on what I do best."

Fion Chen

Fion's Dog Training - NSW

via Capterra

"I no longer have to chase clients for late payments"

"Petboost has truly been a saving grace! As a platform that's actually all-in-one, it has streamlined so much, saving me time and reducing costs. One of the biggest time-savers has been the automated invoicing feature. I no longer have to chase clients for late payments or spend hours preparing invoices manually."

Camille Hartnett

Trail Sniffers - NSW

via Capterra

"I haven't had a single missed payment or no-show"

"Just try it, you won't look back. The moment I turned Petboost on for my business, I never looked back. I haven't had a single missed payment or no-show. I no longer have to manually reconcile payments either. Now I can finally get time to do other things in my business instead of sitting in front of a screen for 'admin days'."