How long does a refund take to reach the customer?

Refunds are processed immediately through Stripe. Depending on the customer’s bank, the funds typically appear within 5 to 10 business days.

Can I issue a partial refund?

Yes. You can refund any amount up to the original charge. This is useful for price adjustments, service changes, or goodwill gestures.

Are refunds tracked in my reports?

Yes. All refunds appear in your financial reporting with clear categorisation, so you can monitor refund rates and identify trends.

Payments & Revenue

Process Refunds in Seconds, Not Days.

Full or partial refunds processed directly from the appointment screen with automatic Stripe handling.

Refunds happen. A service needs adjusting, a customer is unhappy, or a booking was charged incorrectly. Petboost lets you process full or partial refunds in seconds, directly from the appointment, with the money returned to the customer’s original payment method automatically.

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Sound Familiar?

When you need to issue a refund, it should be simple. Instead, you are logging into Stripe separately, searching for the transaction, calculating partial amounts, and hoping you refund the right charge. It is time-consuming, error-prone, and a terrible experience for your customer who is already frustrated.

The Petboost Solution

How Petboost helps

Petboost makes refunds fast, accurate, and fully tracked:

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Process full or partial refunds directly from the appointment detail screen.

Refunds are sent to the customer’s original payment method automatically via Stripe.

Clear refund reason tracking for your records and reporting.

Automatic notification to the customer confirming the refund amount and timeline.

Complete refund history visible on the appointment and customer profile.

Why It Matters

Key Benefits

One-click refunds

Process a refund directly from the appointment without ever leaving Petboost or logging into Stripe.

Full or partial amounts

Refund the entire charge or just a portion. Perfect for adjusting prices after a shorter-than-expected groom.

Complete audit trail

Every refund is logged with the reason, amount, timestamp, and team member who processed it.

Customer confidence

Fast, professional refund processing shows your customers you stand behind your service.

Trusted by Australian Pet Businesses

via G2

"I could tell immediately that Petboost was something unique"

"Best in market software for Pet Care industries. Support is amazing and the software is the best on market for pet industries. I've worked in software and marketing prior to owning my own pet care business, and could tell immediately that Petboost was something unique."

Hollywoof Walks

via G2

"The customer service is out of this world"

"You won't regret joining…it's the best. I own a dog daycare, grooming and training. I was using an American company for 6 years, which was ok but expensive, not a great system and to get any support took days. When I came to Petboost which is Ozzy owned I knew they were a small business but wanted to give them a go. I have been extremely impressed, the customer service is out of this world, they focus on what animal businesses actually need and listen to their clients. The pricing structure makes sense and is very affordable, it is very easy to use and navigate, and the way they have built the business reports and analytics is so impressive, easy to understand and personalised."

Sacha

My Dogs Daycare - QLD

via G2

"The automatic payments feature is a blessing"

"Streamlined Invoicing and Booking for Small Teams. I really like how much quicker and easier Petboost Business has become after the upgrades. The automatic payments feature is a blessing as it helps me not to stress, and the self-booking option for clients is amazing for my business! These features ease the mental load and reduce manual admin tasks, allowing me to focus on what I do best."

Fion Chen

Fion's Dog Training - NSW

via Capterra

"I no longer have to chase clients for late payments"

"Petboost has truly been a saving grace! As a platform that's actually all-in-one, it has streamlined so much, saving me time and reducing costs. One of the biggest time-savers has been the automated invoicing feature. I no longer have to chase clients for late payments or spend hours preparing invoices manually."

Camille Hartnett

Trail Sniffers - NSW

via Capterra

"I haven't had a single missed payment or no-show"

"Just try it, you won't look back. The moment I turned Petboost on for my business, I never looked back. I haven't had a single missed payment or no-show. I no longer have to manually reconcile payments either. Now I can finally get time to do other things in my business instead of sitting in front of a screen for 'admin days'."