What requirements can I set?

Vaccination certificates, terms acceptance, card on file, emergency contacts, and pet profile completion. You choose which apply to each service.

What happens if a customer does not complete the requirements?

They receive automatic reminders. You can also see a list of appointments with outstanding requirements and follow up manually if needed.

Can I override requirements for an individual appointment?

Yes. You can manually mark requirements as complete if a customer provides the information directly to you.

Do requirements apply to every booking or just the first?

Requirements like terms acceptance carry forward once completed. Vaccination certificates are checked against expiry dates for each booking.

Services & Configuration

Ensure Every Requirement Is Met Before the Appointment

Post-booking requirements for vaccinations, terms, and outstanding tasks.

A booking is confirmed, but the customer still needs to upload vaccination certificates, accept your terms, or add a payment card. Petboost tracks outstanding requirements per appointment and nudges customers to complete them before their visit.

Pet Owner Booking Experience

Sound Familiar?

Customers book and then forget to send vaccination certificates or sign waivers. You discover on the day of the appointment that requirements are missing, causing delays or cancellations.

The Petboost Solution

How Petboost helps

Petboost appointment completion flow tracks and chases outstanding requirements:

Pet Owner Booking Experience

Define required steps per service (vaccinations, terms, card on file, pet details).

Customers see a clear checklist of what they need to complete after booking.

Automatic reminders nudge customers to finish outstanding requirements.

You can see at a glance which upcoming appointments have unmet requirements.

Why It Matters

Key Benefits

No surprises on the day

Every requirement is completed before the customer walks through the door.

Automatic chasing

The system sends reminders so you do not have to manually follow up with each customer.

Service-specific rules

Daycare might require vaccinations, while grooming might only need terms acceptance.

Compliance confidence

Know that every pet in your care has the documentation you require.

Trusted by Australian Pet Businesses

via G2

"I could tell immediately that Petboost was something unique"

"Best in market software for Pet Care industries. Support is amazing and the software is the best on market for pet industries. I've worked in software and marketing prior to owning my own pet care business, and could tell immediately that Petboost was something unique."

Hollywoof Walks

via G2

"The customer service is out of this world"

"You won't regret joining…it's the best. I own a dog daycare, grooming and training. I was using an American company for 6 years, which was ok but expensive, not a great system and to get any support took days. When I came to Petboost which is Ozzy owned I knew they were a small business but wanted to give them a go. I have been extremely impressed, the customer service is out of this world, they focus on what animal businesses actually need and listen to their clients. The pricing structure makes sense and is very affordable, it is very easy to use and navigate, and the way they have built the business reports and analytics is so impressive, easy to understand and personalised."

Sacha

My Dogs Daycare - QLD

via G2

"The automatic payments feature is a blessing"

"Streamlined Invoicing and Booking for Small Teams. I really like how much quicker and easier Petboost Business has become after the upgrades. The automatic payments feature is a blessing as it helps me not to stress, and the self-booking option for clients is amazing for my business! These features ease the mental load and reduce manual admin tasks, allowing me to focus on what I do best."

Fion Chen

Fion's Dog Training - NSW

via Capterra

"I no longer have to chase clients for late payments"

"Petboost has truly been a saving grace! As a platform that's actually all-in-one, it has streamlined so much, saving me time and reducing costs. One of the biggest time-savers has been the automated invoicing feature. I no longer have to chase clients for late payments or spend hours preparing invoices manually."

Camille Hartnett

Trail Sniffers - NSW

via Capterra

"I haven't had a single missed payment or no-show"

"Just try it, you won't look back. The moment I turned Petboost on for my business, I never looked back. I haven't had a single missed payment or no-show. I no longer have to manually reconcile payments either. Now I can finally get time to do other things in my business instead of sitting in front of a screen for 'admin days'."