Can I customise the terms customers need to accept?

Yes. Write your own terms and conditions, cancellation policies, and liability waivers. You can have different terms for different services.

Are digital signatures legally valid?

Petboost records a timestamped acceptance with the customer identity, which is widely accepted as valid consent in digital commerce.

Can I require different documents for different services?

Yes. A daycare service might require vaccination certificates, while a grooming service might only need terms acceptance.

What if a customer has already accepted terms?

Once accepted, terms are stored against their profile. They only need to re-accept if you update your terms.

Services & Configuration

Get Your Paperwork Sorted Before the Appointment

Require terms acceptance, waivers, and document uploads during booking.

Chasing customers for signed waivers on the day of their appointment wastes your time and theirs. Petboost lets you require terms acceptance, document uploads, and waiver signatures as part of the booking process, so everything is handled before they walk through the door.

Pet Owner Booking Experience

Sound Familiar?

You print waivers, hand them to customers on arrival, wait while they read and sign, and then file the paper somewhere. Half the time you forget, and when an issue arises, you have no signed agreement on file.

The Petboost Solution

How Petboost helps

Petboost digital terms and paperwork streamlines your pre-appointment requirements:

Pet Owner Booking Experience

Create custom terms and conditions that customers must accept before booking.

Require digital waiver signatures with timestamped acceptance records.

Request document uploads such as vaccination certificates during the booking flow.

Store all accepted terms and uploaded documents against the customer profile for easy reference.

Why It Matters

Key Benefits

No more paper chase

Everything is digital, signed, and stored before the customer arrives.

Legal protection

Timestamped digital acceptance provides clear records if disputes arise.

Faster check-in

Customers arrive with all paperwork done, so appointments start on time.

Always accessible

Pull up any customer terms or waivers from their profile at any time.

Trusted by Australian Pet Businesses

via G2

"I could tell immediately that Petboost was something unique"

"Best in market software for Pet Care industries. Support is amazing and the software is the best on market for pet industries. I've worked in software and marketing prior to owning my own pet care business, and could tell immediately that Petboost was something unique."

Hollywoof Walks

via G2

"The customer service is out of this world"

"You won't regret joining…it's the best. I own a dog daycare, grooming and training. I was using an American company for 6 years, which was ok but expensive, not a great system and to get any support took days. When I came to Petboost which is Ozzy owned I knew they were a small business but wanted to give them a go. I have been extremely impressed, the customer service is out of this world, they focus on what animal businesses actually need and listen to their clients. The pricing structure makes sense and is very affordable, it is very easy to use and navigate, and the way they have built the business reports and analytics is so impressive, easy to understand and personalised."

Sacha

My Dogs Daycare - QLD

via G2

"The automatic payments feature is a blessing"

"Streamlined Invoicing and Booking for Small Teams. I really like how much quicker and easier Petboost Business has become after the upgrades. The automatic payments feature is a blessing as it helps me not to stress, and the self-booking option for clients is amazing for my business! These features ease the mental load and reduce manual admin tasks, allowing me to focus on what I do best."

Fion Chen

Fion's Dog Training - NSW

via Capterra

"I no longer have to chase clients for late payments"

"Petboost has truly been a saving grace! As a platform that's actually all-in-one, it has streamlined so much, saving me time and reducing costs. One of the biggest time-savers has been the automated invoicing feature. I no longer have to chase clients for late payments or spend hours preparing invoices manually."

Camille Hartnett

Trail Sniffers - NSW

via Capterra

"I haven't had a single missed payment or no-show"

"Just try it, you won't look back. The moment I turned Petboost on for my business, I never looked back. I haven't had a single missed payment or no-show. I no longer have to manually reconcile payments either. Now I can finally get time to do other things in my business instead of sitting in front of a screen for 'admin days'."