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Pet & Owner Profiles

Your Central Source of Truth for Every Pet & Owner

A comprehensive hub for the pet's identity, care preferences & owner information: managed by you and the customer, all in one place.

From pre-paid packages to payment methods and appointments: everything pet & owner-related at your fingertips.

8 organised tabs
Customer collaboration
Policy overrides
Integrated paperwork
Mini Petprint on Appointments
Mini petprint profile shown on appointment cards

Key info at a glance: see pet attributes and care flags right on the calendar

Comprehensive Pet Profile
Main comprehensive pet profile view

Everything in one place: 8 tabs covering every aspect of the pet & owner relationship

8 Organised Tabs

Everything About the Pet & Owner

From their first visit to their lifetime value. Every detail organised into intuitive tabs.

Petprint Overview

The pet's identity dashboard. Favourite services, attributes, insurance info, microchip details, and care statistics at a glance.

  • Service history & favourites
  • Pet attributes & care flags
  • Insurance & microchip info
  • Visit statistics

Appointments

Complete appointment history and upcoming bookings. Toggle between single pet and all family pets with one click.

  • Past & upcoming appointments
  • Quick new appointment creation
  • Family pet toggle
  • Appointment status tracking

Packages

Pre-paid package balances, usage history, and redemption tracking. See remaining credits and package value at a glance.

  • Package balance overview
  • Usage & redemption history
  • Remaining credits
  • Package activity log

Sales

Complete transaction history for services, products, and add-ons. Track customer spending and purchase patterns.

  • Transaction history
  • Payment tracking
  • Spending analytics
  • Quick sale creation

Grooming Preferences

Detailed care instructions that persist across visits. Clipper blades, styling notes, and handling preferences.

  • Clipper blade sizes
  • Styling preferences
  • Care instructions
  • Behaviour notes

Vaccinations

Upload and track vaccination certificates with expiry dates. Auto-compliance checking for bookings.

  • Certificate uploads
  • Expiry tracking
  • Health attributes
  • Compliance status

Settings & Overrides

Per-customer policy overrides. Custom cancellation windows, pre-authorisation settings, and booking preferences.

  • Policy overrides
  • Pre-authorisation settings
  • Cancellation rules
  • Booking preferences

Paperwork

Service agreements, waivers, and contracts. Track signed documents and pending paperwork requirements.

  • Service agreements
  • Digital signatures
  • Document tracking
  • Waiver management

Why Centralised Profiles Matter

Stop piecing together information from different places. Everything you need is in one profile.

Single Source of Truth

Every detail about a pet and their owner in one place. No more scattered notes or missing information.

Collaborative Management

Both you and the pet owner can update information. Customers manage their details via self-service portal.

Instant Context

Pet attributes, care notes, and history visible on every appointment. Staff always knows what they're dealing with.

Comprehensive Tracking

From first visit to lifetime value. Packages, sales, appointments, and preferences all tracked automatically.

Managed by You & The Pet Owner

Collaboration makes profiles more complete. Customers update their details while you manage business-side settings.

You Manage
  • Grooming preferences & care notes
  • Policy overrides & pre-auth settings
  • Staff notes & business observations
  • Package assignments & credits
  • Service-level overrides
Customers Manage
  • Contact details & addresses
  • Pet information & photos
  • Vaccination certificate uploads
  • Payment methods on file
  • Communication preferences
Competitor Comparison

Beyond Basic Client Profiles

Most pet software offers simple client profiles with notes. Here's how Petboost goes further.

Pet-centric organisation
Basic ProfilesCustomer-first, pets secondary
PetboostPet-first with linked owners
Tab-based navigation
Basic ProfilesSingle scrolling page
Petboost8 organised tabs
Package management
Basic ProfilesSeparate module
PetboostIntegrated in profile
Policy overrides
Basic ProfilesGlobal settings only
PetboostPer-customer overrides
Grooming preferences
Basic ProfilesBasic notes
PetboostStructured preferences
Vaccination tracking
Basic ProfilesManual tracking
PetboostAuto-compliance
Sales history
Basic ProfilesSeparate reports
PetboostIn-profile tab
Paperwork management
Basic ProfilesExternal system
PetboostBuilt-in tracking

Per-Customer Policy Overrides

Your global policies work for most customers. But sometimes you need flexibility for specific relationships.

Cancellation Windows

Trusted regulars might get a 12-hour window instead of 48 hours. New customers might require longer notice.

Pre-Authorisation Settings

Enable pre-auth for new customers or those with no-show history. Waive for trusted, established relationships.

Booking Preferences

Custom booking rules, communication preferences, and scheduling constraints per customer.

What Sets Us Apart

Competitive Advantages with Petboost

These aren't trivial feature differences. They're architectural advantages that solve real customer pain points.

Your 24/7 Virtual Receptionist

Lifecycle Automation

Automate as much or as little as you want, from booking to payment. With 50%+ of appointments self-service and 70%+ booked after hours, your front desk runs itself. Customers book, confirm, pay, and get reminded without a single phone call.

  • Self-service booking 24/7
  • Automated SMS & email reminders
  • Terms & vaccination checks
  • Payment pre-authorisation
  • Automatic invoicing & receipts
  • Auto-charge after service
Competitors: All-or-nothing automation
Magic Availability Check + Quick Create

Dual Booking Modes

Two modes for different workflows. Magic Availability Check handles availability-checked bookings with confidence. Quick Create gives you direct control to schedule without restrictions.

  • Self-service with availability checks
  • Direct diary control when needed
  • Choose based on your workflow
  • Best of both worlds
Competitors: Single rigid booking system
Secure, Seamless & Automated

Seamless, Secure Payments

Get paid automatically. Built-in invoices branded with your logo, colours & ABN. Connect to Xero Bank Feeds for seamless accounting. We use Stripe under the hood to securely manage all payment processing.

  • Card on File (auto-charge)
  • SMS Payment Link
  • In-Person Card Terminal
  • Pre-Auth for No-Show Protection
  • Branded Invoices with ABN
  • Xero-ready accounting via Bank Feeds
Competitors: Manual payment collection
Sell Packages While You Sleep

Self-Service Packages

Customers buy 10-walk bundles at 3am, credits automatically apply at checkout. Lock in recurring revenue with zero admin work.

  • 5, 10, 20-pack bundles
  • 24/7 self-service purchase
  • Automatic credit deduction
  • Transparent balance tracking
Competitors: Manual tracking or no packages
Not Just Appointment Limits

Per-Resource Capacity

Never overbook your facilities. Set precise limits for every kennel, play area, grooming station, and van.

  • Per-resource capacity limits
  • Real-time utilisation tracking
  • Colour-coded timeline
  • Safety regulation compliance
Competitors: Simple daily appointment limits
Built-In, Not Bolted-On

Group Courses

Purpose-built for dog trainers. Not recurring appointments pretending to be courses.

  • Course Templates
  • Course Instances with real dates
  • Enrolment tracking
  • Attendance management
  • Lifecycle management
Competitors: Recurring appointments only
Know Your Numbers

Reporting & Intelligence

Dozens of automated insights analyse your revenue, team, services, customers, and geography. Period-over-period comparisons, forecasting, and ready-to-use email templates.

  • Revenue & financial reports
  • Team performance analytics
  • Customer & geographic insights
  • Automated forecasting
  • Period-over-period comparison
  • Marketing campaign ideas
Competitors: Basic CSV exports or no reporting
G2 reviews
Capterra reviewsGetApp reviewsSoftware Advice reviews

Trusted by Australian Pet Businesses

"Best in market software for Pet Care industries"

"Support is amazing and the software is the best on market for pet industries. I've worked in software and marketing prior to owning my own pet care business, and could tell immediately that Petboost was something unique. There is nothing I dislike about Petboost: the owner and developer, Frazer, is making constant improvements, so I'm sure any small areas of opportunity are being addressed. We needed a system to improve efficiency with scheduling, notifications, communication and customer experience, and Petboost delivers that."

Hollywoof Walks logo

Jonathon & Chris

Hollywoof Walks

"The smart way to run your business"

"All services are available easily, it provides so much information about how our business is running, the support is above and beyond. Everything we need to run our business in 1 place. We expanded from grooming to add full services including behavioural training, boarding, and daycare. It's everything in one place that other systems either didn't offer or cost an exorbitant fee."

McKinnons logo
Melissa M.

Melissa M.

McKinnons - NSW

"Switched from a US system after 6 years. Never looked back."

"You won't regret joining…it's the best. I own a dog daycare, grooming and training. I was using an American company for 6 years, which was ok but expensive, not a great system and to get any support took days. When I came to Petboost which is Ozzy owned I knew they were a small business but wanted to give them a go. I have been extremely impressed, the customer service is out of this world, they focus on what animal businesses actually need and listen to their clients. The pricing structure makes sense and is very affordable, it is very easy to use and navigate, and the way they have built the business reports and analytics is so impressive, easy to understand and personalised."

My Dogs Daycare logo
Sacha

Sacha

My Dogs Daycare - QLD

"The automatic payments feature is a blessing"

"Streamlined Invoicing and Booking for Small Teams. I really like how much quicker and easier Petboost Business has become after the upgrades. The automatic payments feature is a blessing as it helps me not to stress, and the self-booking option for clients is amazing for my business! These features ease the mental load and reduce manual admin tasks, allowing me to focus on what I do best."

Fion's Dog Training logo
Fion Chen

Fion Chen

Fion's Dog Training - NSW

"Clear, Client-Friendly Booking Tool with Responsive Support"

"As a dog trainer it is difficult to find software that does all of the things that you need it to do. Petboost is tailored specifically to the animal industry having features that no other booking system I have used previously has. I have worked in the industry for a number of years in grooming, daycare & training & have always had to use a mish mash of a number of systems & trackers to book & collect money. For my training business this software does everything I need it to do so I don't have to keep track of a number of different aspects across various platforms. It has simplified my life immensely."

Fetch & Focus logo
Liz Dunn

Liz Dunn

Fetch & Focus - QLD

"I no longer have to chase clients for late payments"

"Petboost has truly been a saving grace! As a platform that's actually all-in-one, it has streamlined so much, saving me time and reducing costs. One of the biggest time-savers has been the automated invoicing feature. I no longer have to chase clients for late payments or spend hours preparing invoices manually."

Trail Sniffers logo
Camille Hartnett

Camille Hartnett

Trail Sniffers - NSW

"Zero missed payments. Zero no-shows."

"Just try it, you won't look back. The moment I turned Petboost on for my business, I never looked back. I haven't had a single missed payment or no-show. I no longer have to manually reconcile payments either. Now I can finally get time to do other things in my business instead of sitting in front of a screen for 'admin days'."

Hound Health Bondi logo
Annika Le Rade

Annika Le Rade

Hound Health Bondi - NSW

Profile Questions

Everything you need to know about Petboost pet & owner profiles.

Start Building Complete Pet Profiles Today

8 organised tabs. Customer collaboration. Policy overrides. Everything about every pet & owner in one place.

1800 291 005