Can pet owners update their own pet profiles?

Yes. Pet owners can update basic details like weight and upload new photos. Grooming preferences and team notes are managed by your business.

How many pets can a customer have?

There is no limit. Customers can add as many pets as they have, each with their own complete profile.

Can I add notes that only my team sees?

Yes. Internal notes are visible only to your team. Customer-facing notes appear on report cards and in the customer portal.

Do profiles carry over between appointments?

Yes. Pet profiles are persistent. Every note, photo, and preference stays attached to the pet across all future appointments.

Can I track different details for cats versus dogs?

Yes. Petboost supports breed-specific attributes so you can track coat type for dogs and indoor/outdoor status for cats, for example.

Customers & Pets

Know Every Pet Like They Are Your Own

Comprehensive pet profiles with breed, weight, medical notes, behavioural flags, and photos.

Every pet that walks through your door has a story: their breed, their temperament, their favourite treat, the blade length they need, and the ear they do not like having touched. Petboost pet profiles capture everything your team needs to deliver a safe, personalised service every single time.

Client & Pet Profiles

Sound Familiar?

You rely on memory and scribbled notes to remember pet details. When a different team member handles a regular dog, they have no idea about its anxiety triggers, grooming preferences, or medical conditions. Information gets lost, and service quality suffers.

The Petboost Solution

How Petboost helps

Petboost pet profiles give your team complete visibility into every pet:

Client & Pet Profiles

Record breed, age, weight, colour, microchip number, and desexed status.

Add behavioural notes, medical conditions, allergies, and dietary requirements.

Upload photos including before-and-after grooming shots for visual reference.

Track vaccination certificates with expiry dates and automatic alerts.

Store grooming preferences like blade lengths, clip styles, and special instructions.

Step by Step

How It Works

Pet owner adds their pet

During onboarding, customers enter their pet details including breed, age, and weight.

You enrich the profile

Add grooming preferences, behavioural notes, and photos during or after the first appointment.

Profile grows over time

Each appointment adds to the pet history with notes, photos, and service records.

Team accesses at a glance

Before every appointment, your team can review the full pet profile for a personalised experience.

Why It Matters

Key Benefits

Personalised service

Every team member knows the pet preferences, triggers, and history before they start.

Safety first

Medical conditions, allergies, and behavioural flags are visible to whoever is handling the pet.

Consistency across team

Whether the regular groomer or a new team member handles the pet, the result is consistent.

Customer confidence

Pet owners trust businesses that remember their pet details and deliver personalised care.

Visual reference

Before-and-after photos help your team match the owner preferred style every time.

Trusted by Australian Pet Businesses

via G2

"I could tell immediately that Petboost was something unique"

"Best in market software for Pet Care industries. Support is amazing and the software is the best on market for pet industries. I've worked in software and marketing prior to owning my own pet care business, and could tell immediately that Petboost was something unique."

Hollywoof Walks

via G2

"The customer service is out of this world"

"You won't regret joining…it's the best. I own a dog daycare, grooming and training. I was using an American company for 6 years, which was ok but expensive, not a great system and to get any support took days. When I came to Petboost which is Ozzy owned I knew they were a small business but wanted to give them a go. I have been extremely impressed, the customer service is out of this world, they focus on what animal businesses actually need and listen to their clients. The pricing structure makes sense and is very affordable, it is very easy to use and navigate, and the way they have built the business reports and analytics is so impressive, easy to understand and personalised."

Sacha

My Dogs Daycare - QLD

via G2

"The automatic payments feature is a blessing"

"Streamlined Invoicing and Booking for Small Teams. I really like how much quicker and easier Petboost Business has become after the upgrades. The automatic payments feature is a blessing as it helps me not to stress, and the self-booking option for clients is amazing for my business! These features ease the mental load and reduce manual admin tasks, allowing me to focus on what I do best."

Fion Chen

Fion's Dog Training - NSW

via Capterra

"I no longer have to chase clients for late payments"

"Petboost has truly been a saving grace! As a platform that's actually all-in-one, it has streamlined so much, saving me time and reducing costs. One of the biggest time-savers has been the automated invoicing feature. I no longer have to chase clients for late payments or spend hours preparing invoices manually."

Camille Hartnett

Trail Sniffers - NSW

via Capterra

"I haven't had a single missed payment or no-show"

"Just try it, you won't look back. The moment I turned Petboost on for my business, I never looked back. I haven't had a single missed payment or no-show. I no longer have to manually reconcile payments either. Now I can finally get time to do other things in my business instead of sitting in front of a screen for 'admin days'."