Can I set different buffer times for different services?

Yes. Each service can have its own before-buffer and after-buffer duration. A full groom might need 15 minutes of cleanup, while a nail trim might only need 5.

Do clients see the buffer time?

No. Buffer time is invisible to clients. They simply see fewer available time slots, and the slots they do see are guaranteed to have adequate preparation time on either side.

Is buffer time factored into conflict detection?

Yes. Buffer time is treated as occupied time by the conflict detection system, so no one can book into your cleanup window.

Scheduling & Booking

Give Yourself Room to Breathe Between Appointments.

Automatic gaps between appointments for cleanup, travel, or preparation.

Back-to-back appointments with zero downtime lead to rushed service, messy stations, and frazzled groomers. Petboost automatically inserts buffer time between appointments so you always have time to clean up, prepare, or simply take a breath before the next pet arrives.

Explore Smart Booking Rules

Sound Familiar?

Your schedule is packed so tightly that you are finishing one groom and immediately starting the next. There is no time to clean your station, prep tools, or even have a drink of water. Quality suffers, your team burns out, and your clients notice the rush.

The Petboost Solution

How Petboost helps

Petboost inserts automatic buffer time between appointments so your schedule has built-in breathing room.

Explore Smart Booking Rules

Set buffer time before and/or after appointments at the service level.

Buffers are automatically factored into availability, preventing clients from booking into your cleanup time.

Different services can have different buffer durations.

Buffers appear on your calendar as protected time slots.

Buffer time is invisible to clients; they simply see fewer available slots.

Why It Matters

Key Benefits

Better service quality

Buffer time means you start every appointment fresh, prepared, and focused. Your clients feel the difference.

Reduced team burnout

Built-in breathing room prevents the exhaustion that comes from non-stop, back-to-back appointments all day.

Clean, professional environment

Time to clean your station, sanitise tools, and prepare for the next pet. Professionalism in every detail.

Automatic and invisible

Clients never see the buffer; they just see fewer available slots. Your schedule integrity is protected without any awkward explanations.

Trusted by Australian Pet Businesses

via G2

"I could tell immediately that Petboost was something unique"

"Best in market software for Pet Care industries. Support is amazing and the software is the best on market for pet industries. I've worked in software and marketing prior to owning my own pet care business, and could tell immediately that Petboost was something unique."

Hollywoof Walks

via G2

"The customer service is out of this world"

"You won't regret joining…it's the best. I own a dog daycare, grooming and training. I was using an American company for 6 years, which was ok but expensive, not a great system and to get any support took days. When I came to Petboost which is Ozzy owned I knew they were a small business but wanted to give them a go. I have been extremely impressed, the customer service is out of this world, they focus on what animal businesses actually need and listen to their clients. The pricing structure makes sense and is very affordable, it is very easy to use and navigate, and the way they have built the business reports and analytics is so impressive, easy to understand and personalised."

Sacha

My Dogs Daycare - QLD

via G2

"The automatic payments feature is a blessing"

"Streamlined Invoicing and Booking for Small Teams. I really like how much quicker and easier Petboost Business has become after the upgrades. The automatic payments feature is a blessing as it helps me not to stress, and the self-booking option for clients is amazing for my business! These features ease the mental load and reduce manual admin tasks, allowing me to focus on what I do best."

Fion Chen

Fion's Dog Training - NSW

via Capterra

"I no longer have to chase clients for late payments"

"Petboost has truly been a saving grace! As a platform that's actually all-in-one, it has streamlined so much, saving me time and reducing costs. One of the biggest time-savers has been the automated invoicing feature. I no longer have to chase clients for late payments or spend hours preparing invoices manually."

Camille Hartnett

Trail Sniffers - NSW

via Capterra

"I haven't had a single missed payment or no-show"

"Just try it, you won't look back. The moment I turned Petboost on for my business, I never looked back. I haven't had a single missed payment or no-show. I no longer have to manually reconcile payments either. Now I can finally get time to do other things in my business instead of sitting in front of a screen for 'admin days'."