How do clients see the cancellation policy?

Your cancellation policy is displayed during the booking flow. Clients must acknowledge it before completing their booking, so they are fully informed.

Can I set different policies for different services?

Yes. Each service can have its own cancellation notice period and fee structure. Boarding might require 72 hours notice with a full-night charge, while grooming might need 24 hours.

How are cancellation fees collected?

If the client has a card on file or you use pre-authorisation, the fee can be charged automatically. Otherwise, a payment link is sent for the fee amount.

Scheduling & Booking

Protect Your Revenue From No-Shows and Late Cancellations.

Configurable cancellation fees and timeframes that are communicated clearly and enforced automatically.

No-shows and last-minute cancellations cost pet businesses thousands every year. Petboost lets you set clear cancellation policies with configurable fees and notice requirements. Clients agree to the policy when booking, fees are calculated automatically, and you stop losing money to empty slots.

Explore Smart Booking Rules

Sound Familiar?

You have a cancellation policy on your website but nothing enforces it. Clients cancel 30 minutes before (or just do not show up) and there is no consequence. You are left with an empty slot that could have been filled, and revenue you will never get back.

The Petboost Solution

How Petboost helps

Petboost turns your cancellation policy from words on a page into an automatically enforced system.

Explore Smart Booking Rules

Set cancellation notice periods (24 hours, 48 hours, or custom) per service.

Configure cancellation fees as a fixed amount or percentage of the service price.

Clients see and agree to your cancellation policy during booking.

Late cancellation fees are calculated and applied automatically.

Pair with pre-authorisation to guarantee fee collection even for no-shows.

Why It Matters

Key Benefits

Recover lost revenue

Cancellation fees compensate for the lost slot, reducing the financial impact of no-shows and late cancellations.

Reduce no-show rates

When clients know there is a financial consequence, they are far more likely to show up or cancel with adequate notice.

Clear communication

Clients agree to your policy during booking so there are no surprises or disputes when a fee applies.

Automatic enforcement

Fees are calculated and applied without your team having to manually chase payments or have awkward conversations.

Trusted by Australian Pet Businesses

via G2

"I could tell immediately that Petboost was something unique"

"Best in market software for Pet Care industries. Support is amazing and the software is the best on market for pet industries. I've worked in software and marketing prior to owning my own pet care business, and could tell immediately that Petboost was something unique."

Hollywoof Walks

via G2

"The customer service is out of this world"

"You won't regret joining…it's the best. I own a dog daycare, grooming and training. I was using an American company for 6 years, which was ok but expensive, not a great system and to get any support took days. When I came to Petboost which is Ozzy owned I knew they were a small business but wanted to give them a go. I have been extremely impressed, the customer service is out of this world, they focus on what animal businesses actually need and listen to their clients. The pricing structure makes sense and is very affordable, it is very easy to use and navigate, and the way they have built the business reports and analytics is so impressive, easy to understand and personalised."

Sacha

My Dogs Daycare - QLD

via G2

"The automatic payments feature is a blessing"

"Streamlined Invoicing and Booking for Small Teams. I really like how much quicker and easier Petboost Business has become after the upgrades. The automatic payments feature is a blessing as it helps me not to stress, and the self-booking option for clients is amazing for my business! These features ease the mental load and reduce manual admin tasks, allowing me to focus on what I do best."

Fion Chen

Fion's Dog Training - NSW

via Capterra

"I no longer have to chase clients for late payments"

"Petboost has truly been a saving grace! As a platform that's actually all-in-one, it has streamlined so much, saving me time and reducing costs. One of the biggest time-savers has been the automated invoicing feature. I no longer have to chase clients for late payments or spend hours preparing invoices manually."

Camille Hartnett

Trail Sniffers - NSW

via Capterra

"I haven't had a single missed payment or no-show"

"Just try it, you won't look back. The moment I turned Petboost on for my business, I never looked back. I haven't had a single missed payment or no-show. I no longer have to manually reconcile payments either. Now I can finally get time to do other things in my business instead of sitting in front of a screen for 'admin days'."