Give Everyone Access to What They Need, Nothing More
Four distinct roles with granular permissions and a full permissions matrix.
Your receptionist does not need to see financial reports. Your junior groomer does not need to change business settings. Petboost role-based access control lets you assign one of four roles to each team member, with granular permissions controlling exactly what they can see and do.
Everyone has the same access level, which means junior staff can accidentally change settings, view sensitive financial data, or modify bookings they should not touch. Or you restrict access so much that people cannot do their jobs.
How Petboost helps
Petboost roles and permissions balance security with usability:
Team & ResourcesFour built-in roles: Owner, Admin, Team Member, and Limited Access.
Each role has a defined set of permissions covering scheduling, payments, customers, and settings.
A full permissions matrix shows exactly what each role can access at a glance.
Change roles at any time as team members take on new responsibilities.
How It Works
Create the team member
Add the person with their name, email, and photo.
Assign a role
Choose from Owner, Admin, Team Member, or Limited Access based on their responsibilities.
Review permissions
Check the permissions matrix to confirm they have access to what they need.
Invite them
Send an invitation email so they can log in with their assigned access level.
Key Benefits
Data security
Sensitive financial and customer data is only accessible to people who need it.
Mistake prevention
Restricted access prevents junior staff from accidentally changing critical settings.
Clear hierarchy
Roles make it clear who is responsible for what within your business.
Scalable governance
As your team grows, roles ensure that access stays appropriate and manageable.
Trusted by Australian Pet Businesses
"I could tell immediately that Petboost was something unique"
"Best in market software for Pet Care industries. Support is amazing and the software is the best on market for pet industries. I've worked in software and marketing prior to owning my own pet care business, and could tell immediately that Petboost was something unique."
Hollywoof Walks
Hollywoof Walks
"The customer service is out of this world"
"You won't regret joining…it's the best. I own a dog daycare, grooming and training. I was using an American company for 6 years, which was ok but expensive, not a great system and to get any support took days. When I came to Petboost which is Ozzy owned I knew they were a small business but wanted to give them a go. I have been extremely impressed, the customer service is out of this world, they focus on what animal businesses actually need and listen to their clients. The pricing structure makes sense and is very affordable, it is very easy to use and navigate, and the way they have built the business reports and analytics is so impressive, easy to understand and personalised."
Sacha
My Dogs Daycare - QLD
"The automatic payments feature is a blessing"
"Streamlined Invoicing and Booking for Small Teams. I really like how much quicker and easier Petboost Business has become after the upgrades. The automatic payments feature is a blessing as it helps me not to stress, and the self-booking option for clients is amazing for my business! These features ease the mental load and reduce manual admin tasks, allowing me to focus on what I do best."
Fion Chen
Fion's Dog Training - NSW
"I no longer have to chase clients for late payments"
"Petboost has truly been a saving grace! As a platform that's actually all-in-one, it has streamlined so much, saving me time and reducing costs. One of the biggest time-savers has been the automated invoicing feature. I no longer have to chase clients for late payments or spend hours preparing invoices manually."
Camille Hartnett
Trail Sniffers - NSW
"I haven't had a single missed payment or no-show"
"Just try it, you won't look back. The moment I turned Petboost on for my business, I never looked back. I haven't had a single missed payment or no-show. I no longer have to manually reconcile payments either. Now I can finally get time to do other things in my business instead of sitting in front of a screen for 'admin days'."
Annika Le Rade
Hound Health Bondi - NSW
Related Capabilities
Role-Based Access Control Questions
Everything you need to know about role-based access control in Petboost.
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