Question 1

Is Petboost suitable for multi-location businesses?

Accepted Answer

Yes. Petboost Enterprise is designed for businesses with 2-50+ locations. Our architecture already supports multi-tenancy with full data isolation per location. We offer Australian data residency, dedicated account managers, and priority support SLAs. Contact our enterprise team to discuss your specific needs.

Question 2

Is my customer payment data safe?

Accepted Answer

Yes. All payment processing is handled by Stripe, which is PCI-DSS Level 1 certified (the highest level of payment security certification). Card details are never stored in Petboost. When customers save a card on file, the actual card number is tokenised and stored securely by Stripe. Petboost only receives a reference token.

Question 3

Where is my data stored?

Accepted Answer

Petboost uses Australian-hosted infrastructure. Your business data, customer records, and appointment history are stored in Australia, ensuring compliance with Australian privacy regulations and providing low-latency access.

Question 4

Can I export all my data if I decide to leave?

Accepted Answer

Absolutely. We believe your data is yours. You can export customers, pets, appointments, and financial records anytime in standard formats (CSV, PDF). If you decide to leave Petboost, we'll help you transition smoothly with all your data. No lock-in, no hostage situations.

Question 5

How often is my data backed up?

Accepted Answer

Your data is backed up automatically on a daily basis. We also maintain point-in-time recovery capabilities, allowing us to restore your data to any moment if needed. Backups are stored in geographically separate locations for redundancy.

Question 6

Why should I trust a smaller company over larger competitors?

Accepted Answer

Our leadership team has built and sold platforms to ASX-listed companies. We're backed by patient, long-term focused investors who share our vision of building software that lasts. Unlike hyper-growth focused competitors that may pivot or disappear, we're built for the long haul. Plus, being smaller means you get direct access to decision-makers who can actually solve problems.

Question 7

What happens if Petboost goes out of business?

Accepted Answer

We're a sustainable Australian business backed by long-term focused investors. However, we understand the concern. Your data is always exportable, so you're never locked in. If anything ever happened, you'd have full access to export all your data in standard formats before any transition.

Question 8

Is my data shared with third parties?

Accepted Answer

We only share data with service providers necessary to operate Petboost (like Stripe for payments). We never sell your data or share it with advertisers. See our Privacy Policy for complete details on data handling.

Question 9

What security certifications does Petboost have?

Accepted Answer

Payment processing is PCI-DSS Level 1 compliant via Stripe. Our infrastructure follows industry security best practices including TLS encryption, secure authentication, and regular security updates. We continuously monitor for vulnerabilities and address them promptly.

Your Data is Protected

How We Protect Your Data

Bank-Level Payment Security

Australian Data Residency

Regular Backups

Full Data Portability

A Company You Can Trust

Established Australian Company

Proven Track Record

Same-Timezone Support

Sustainable Business Model

Enterprise Ready

Additional Security Measures

Encrypted Connections

Secure Authentication

Enterprise Infrastructure

Regular Security Updates

The World's Most Trusted Payment Platform

Trust & Security FAQs

Ready to Get Started?