Question 1

Does Petboost have a mobile app?

Accepted Answer

Petboost is a full screen web app that works beautifully on all devices without needing to download from an app store. Simply visit the Petboost website on your phone or tablet. You can add it to your home screen for quick access, and it works offline for viewing appointments. It's app-like functionality without app store fees or update delays.

Question 2

How do I use Petboost on my phone?

Accepted Answer

Visit business.petboost.com on your phone's browser and log in. The interface automatically adapts to your screen size. For quick access, tap 'Add to Home Screen' in your browser menu. This creates an app-like icon. Mission Control is specifically designed for mobile with bottom navigation, swipeable cards, and touch-optimised controls.

Question 3

What's Mission Control like on mobile?

Accepted Answer

Mission Control on mobile features: bottom tab navigation (Overview, Appointments, Insights), swipeable appointment cards for quick actions, touch-optimised Kanban drag-and-drop, a compressed header option to maximise screen space, and quick actions accessible via a bottom sheet. You can manage your entire day from your phone.

Question 4

Can staff mark appointments complete from their phone?

Accepted Answer

Absolutely! Staff can use their phones to: view their daily schedule, start and complete appointments, add notes and comments, process payments, and update appointment status. This is perfect for mobile groomers, dog walkers, or any staff working away from a desk. Real-time sync means everyone sees updates instantly.

Question 5

Does Petboost track GPS locations for appointments?

Accepted Answer

Yes! Petboost captures GPS locations at key moments: (1) Check-in location: when staff check in to an appointment, their GPS coordinates and timestamp are recorded. (2) Check-out location: same for check-out. (3) Photo locations: if device location settings are enabled, Petboost automatically extracts GPS coordinates from photo EXIF data when staff upload photos. All location data is plotted on an interactive map that pet owners can view in their Customer Portal, providing proof of where their pet was taken. Note: This is not continuous GPS tracking during walks, it's location capture at check-in, check-out, and photo upload moments.

Question 6

How do photo locations work for mobile groomers and dog walkers?

Accepted Answer

When staff take photos during an appointment and upload them to Petboost, the system automatically extracts location metadata (EXIF data) from the photos, including GPS coordinates and timestamp. This happens automatically if the staff member's phone has location services enabled for the camera. These photo locations appear on the appointment map alongside check-in and check-out locations. Pet owners see exactly where photos were taken, which is especially valuable for dog walkers proving they took pets to the park.

Question 7

Does the customer portal work on mobile?

Accepted Answer

Yes! The customer portal is fully responsive. Pet owners can book appointments, purchase packages, view their pets' profiles, manage payment methods, and check booking history, all from their phones. Over 70% of customer self-service bookings happen on mobile devices, often after business hours.

Question 8

Can I get notifications on my phone?

Accepted Answer

Yes! Petboost sends notifications via email and SMS. You can configure which events trigger notifications: new bookings, cancellations, payment issues, etc. Enable browser notifications for real-time alerts when using Petboost on your phone. Never miss an important update.

Question 9

Does drag-and-drop scheduling work on tablets?

Accepted Answer

Yes! The Calendar and Mission Control Workflow View both support touch-based drag-and-drop on tablets. Move appointments between times or drag cards between status columns with your finger. For best experience on tablets, we recommend landscape orientation for the Calendar view.

Question 10

Is Petboost accessible for users with disabilities?

Accepted Answer

Petboost is built with accessibility in mind: keyboard navigation support, screen reader compatibility, sufficient colour contrast, clear visual hierarchy, and responsive text sizing. We continuously improve accessibility based on WCAG guidelines. If you encounter accessibility issues, please contact our support team.

Question 11

Can I use Petboost on multiple devices simultaneously?

Accepted Answer

Yes! Log in on your desktop, tablet, and phone simultaneously. Changes sync in real-time across all devices. Start a booking on your phone while walking, finish it on your desktop at the office. Your team can all be logged in on their own devices, perfect for busy operations.

Question 12

Does Petboost work offline?

Accepted Answer

The full screen web app caches your recent data for viewing when offline. You can see appointments and customer information even without internet connection. However, making changes (booking, payments, status updates) requires an internet connection to sync with the server. Great for checking schedules in low-connectivity areas.

Mobile & Accessibility