Payments & Revenue
What Is Pre-Authorisation and How Does It Work?
No-show protection without charging deposits.
Sound Familiar?
No-shows cost pet businesses thousands each year. Deposits require refund processing and accounting complexity. Pre-authorisation gives you the same protection: you verify the card has funds and can capture if they no-show, but the customer isn't charged until service completes.
The Petboost Solution
How Petboost helps
Pre-authorisation: no-show protection without deposit complexity.
Learn About No-Show Protection72 hours before: card verified, funds reserved (not charged)
Invalid card or insufficient funds: you AND customer notified immediately
Customer cancels: hold releases automatically (no refund needed)
No-show: capture the held amount as compensation
Service completes: hold converts to payment
80%+ reduction in no-shows reported by businesses