The Problem
"Cash flow is unpredictable. Customers come and go. No-shows destroy my week."
Every pet business owner knows the anxiety of uncertain revenue. Will customers show up this week? Will they pay on time? How do you plan ahead when income fluctuates?
The solution that smart businesses have used for decades: prepaid packages. But traditionally, tracking credits meant spreadsheets, manual calculations, and confusion about who has what remaining.
The Solution: Packages & Prepaid Credits
Packages & Prepaid Credits brings the power of prepaid revenue to Petboost, with automatic tracking that eliminates the admin.
Here's what you get:
- Flexible packages: Create 5, 10, 20-packs with any discount
- Self-service purchase: Customers buy through your portal
- Visual credit tracking: Coffee-card style display
- Auto-deduct at checkout: Credits apply automatically
- Balance visibility: Customers always know their remaining credits
- Low-credit alerts: Prompt top-ups before credits run out
No spreadsheets. No "how many grooms do I have left?" No reconciliation errors.
Who Benefits Most
| Business Type | Primary Use Case |
|---|---|
| Groomers | 5 or 10-groom packages for regulars |
| Daycares | Day passes (10, 20, or monthly packs) |
| Dog walkers | Weekly walk bundles |
| Trainers | Session packs for ongoing training |
Packages is available on Business Pro and Business Max plans.
Key Capabilities
Flexible Package Structures
Create packages that match how customers buy:
| Package Type | Example Configuration |
|---|---|
| Session packs | 5 grooms at 10% off |
| Day passes | 20 daycare days at 20% off |
| Dollar bundles | $500 credit for $450 |
| Monthly unlimited | Unlimited walks for $400/month |
Set prices, discounts, expiry policies, and which services each package applies to.
Self-Service Purchase
Customers buy packages directly through your portal:
- Log into their account
- Browse available packages
- Select and purchase (card on file)
- Credits appear immediately
- Start booking with credits
No phone calls. No manual entry. Available 24/7.
Visual Credit Tracking
The "coffee card" display shows credits intuitively:
- Filled circles for used credits
- Empty circles for remaining credits
- Progress bar showing usage
- Expiry warning if applicable
Customers see exactly where they stand. No confusion, no disputes.
Auto-Deduct at Checkout
When a customer with package credits books and completes an appointment:
- Invoice generates as normal
- System checks for applicable credits
- Credit applies automatically
- Remaining balance updates
- No payment required (already paid)
For partial credits or mixed payments, the system handles it seamlessly.
Low-Credit Alerts
When credits run low, automated alerts encourage top-ups:
- Email notification when 2 credits remain
- SMS reminder when 1 credit remains
- Portal prompt suggesting renewal
Keep the revenue flowing before credits expire.
Real-World Impact
Before Packages: Jake's grooming salon had inconsistent monthly revenue. Customers booked sporadically, often cancelling at the last minute. Cash flow planning was impossible.
After Packages: Jake introduced a 10-groom package at 15% off. Within two months, 40% of his regular customers converted to packages. Cash flow stabilised. No-shows dropped (customers value prepaid appointments more). Revenue became predictable.
The psychology is powerful: prepaid customers show up. They've already invested.
How to Get Started
- Go to Settings → Packages: Create your first package
- Set pricing and discounts: What's the value proposition?
- Choose applicable services: Which services can use these credits?
- Enable portal purchase: Let customers buy themselves
- Promote to regulars: Email your customer list about the new offering
Start with one simple package (like a 10-pack). Expand based on what sells.
The Bottom Line
Packages & Prepaid Credits transforms sporadic revenue into predictable income. Customers get value. You get certainty. Credits track themselves.
Lock in your best customers. Lock in your revenue.
Ready to Sell Packages That Actually Track?
Packages is available on all Petboost plans.
Start your free 14-day trial →
Learn more about packages or see how payments work together.