This is the companion blog post for Episode 2 of The Petboost Podcast. You can listen to the full episode below or on your favourite podcast platform.
Listen to the Episode
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Listen to Episode 2 on the podcast page
What This Episode is About
It is Sunday night. You are on the couch. There is something on the telly you are half watching. And you have got your laptop open because you have got invoices to do.
This episode is about what happens when that whole thing just does not exist anymore.
The Three Problems
Pet business owners deal with three payment problems running at once:
- The time it takes to create invoices manually, cross-referencing calendars against bank apps
- The awkwardness of chasing people you have a relationship with for money
- The surprise of a declined card after the service is already done
Some business owners spend three or four hours a week on invoicing and payment chasing. That is nearly a full working day, every single week, just on getting paid for work already done.
How Automatic Payments Work
When a customer books, they put a card on file. That card sits there securely. When you complete the appointment, the system charges the card automatically. Invoice generated, receipt sent, money in your account the next business day.
The key features:
- Pre-authorisation: 72 hours before the appointment, the system validates the card. If it is expired or declined, you know three days out, not on the day
- Automatic charging: Complete the appointment, the card gets charged. No chasing
- SMS payment links: For anyone without a card on file, one tap to pay
- Automatic recovery: If a payment fails, the customer gets a notification with a link to update their details
What Your Day Actually Looks Like
Six dogs booked in. First dog arrives at eight. The owner drops off and leaves. No conversation about payment. The card is already validated. You do the groom. Mark it complete. Paid.
Dog two. Same thing. Dog three, four, five, six. All the same.
At the end of the day, you are not opening your laptop. You are not matching bank transfers. You are just done.
Prepaid Packages
If you sell prepaid packages, like a ten-groom bundle or a five-walk pack, the customer pays upfront. Credits sit in their account and get deducted automatically when they book. You have already been paid before they even show up.
The Petboost Podcast is produced by Petboost Pty Ltd. Em and Pat work with the Petboost team. All claims are based on publicly available information and verified product capabilities.
