The Big Shift in Pet Business
The most successful pet businesses in 2026 aren't just doing one thing. They're offering daycare AND grooming AND training under one roof.
We saw this pattern across the industry. Businesses that started as daycares added grooming. Then training. Each service made the whole business stronger.
Why? Let's break it down.
Why Multi-Service Businesses Win
More Money Per Customer
A daycare-only customer visits 2-3 times per week.
Add grooming every 6 weeks and training classes monthly, and suddenly that customer is worth 3-4x more.
| Service Mix | Annual Value |
|---|---|
| Daycare only | $3,000-4,000 |
| Daycare + Grooming | $4,500-6,000 |
| Daycare + Grooming + Training | $6,000-9,000 |
But it's not just about money. Customers who use multiple services are more loyal. Switching means finding a new groomer AND daycare AND trainer. That's a lot of hassle.
Fill Your Quiet Times
Every pet business has slow periods:
- Grooming salons are quiet in the afternoon
- Daycares are empty on weekends
- Training classes don't fill every slot
Multi-service businesses fill these gaps.
A dog dropped off for daycare gets groomed mid-afternoon. Saturday mornings become puppy school time. Your space works harder.
One-Stop Convenience Wins
When you offer everything, you become the obvious choice for busy pet parents.
One drop-off. One pick-up. Multiple services done.
Try competing with that if you're a single-service business.
The Challenges Are Real
Multi-service sounds great, but it's more complex to run.
Challenge 1: Scheduling Gets Complicated
Coordinating daycare sessions, grooming appointments, training classes, and boarding stays across shared resources is hard.
Paper diaries don't cut it. You need software that handles multiple service types together.
Challenge 2: Different Staff, Different Skills
Your groomers aren't your trainers. Managing rosters, certifications, and capacity across service types gets complicated fast.
Challenge 3: Customer Experience Can Suffer
The whole point is convenience. But if customers have to book each service separately, if they can't see their pet's history in one place, you've lost the advantage.
How Petboost Helps
Petboost was built for multi-service businesses:
- One calendar shows all service types together
- Customers book any service through one portal
- Pet profiles track everything in one place
- Staff see exactly what's happening when
How to Add Services the Right Way
If you're thinking about expanding, here's what we learned:
Start with Natural Extensions
| If You Run... | Add This |
|---|---|
| Grooming salon | Daycare (same customers, different need) |
| Daycare | Grooming (dogs are already there) |
| Training | Puppy daycare (graduates need ongoing care) |
Test Before You Commit
Run a pilot first. Offer grooming two days a week before building a full salon. Partner with a trainer to run classes before hiring your own.
Get Your Systems Right First
Adding services multiplies complexity. If your scheduling is already chaotic, more services will make it worse.
Get your systems solid with one service before expanding.
What Customers Actually Want
Industry research and feedback from multi-service pet businesses consistently shows:
- Convenience is king: Pet owners strongly prefer one business for multiple services
- Willingness to pay: Customers value "one-stop" convenience and are often willing to pay a premium for it
- Cross-selling happens naturally: Many customers discover additional services after starting with one
- The "one drop-off" factor: Being able to drop off once for multiple services is a major decision factor
The message is clear: Pet owners want simplicity. One relationship, one login, one place to manage everything.
The Bottom Line
Multi-service isn't a trend. It's the future.
Higher customer value. Better space utilisation. Stronger loyalty.
The challenge is managing complexity. But with the right software, it becomes your competitive advantage.
Ready to Run a Multi-Service Business?
Petboost handles daycare, grooming, training, walking, and boarding in one platform.
Start your free 14-day trial →
Or see how we handle multi-service scheduling.
