Stay Services: Boarding with 24-Hour Period Billing

Quick Answer

Stay Services manages multi-night boarding with 24-hour period billing, tier-based pricing for different room types, visual stays calendar, check-in/check-out times, and seamless payment integration. Designed for boarding facilities, pet hotels, and daycares offering overnight care.

The Problem

"Boarding pricing is complicated. No software gets it right."

Multi-night stays aren't like regular appointments. You need to handle:

24-hour periods, not calendar days
Different room types with different prices
Check-in and check-out times
Occupancy tracking per kennel/room
Add-on services during the stay
Complex invoicing that makes sense to customers

Most scheduling software treats stays like long appointments. It doesn't work. Boarding deserves purpose-built tools.

The Solution: Stay Services

Stay Services is built specifically for overnight and multi-night boarding. Whether you run a kennel, a pet hotel, or a daycare with overnight options, Stays handles the complexity.

Here's what you get:

24-hour period billing: Industry-standard pricing that makes sense
Tier-based pricing: Different rates for different accommodation types
Visual stays calendar: See occupancy at a glance
Check-in/check-out tracking: Know who's arriving and leaving
In-stay services: Add grooming, walks, or medication during stays
Seamless invoicing: Clear breakdown for customers

Boarding management that finally works.

Who Benefits Most

Business Type	Primary Use Case
Boarding kennels	Multi-kennel occupancy and pricing
Pet hotels	Premium room tiers and add-ons
Daycares with boarding	Combined daycare + overnight
Home boarders	Simple overnight pricing

Stay Services is available on Business Pro and Business Max plans.

Key Capabilities

24-Hour Period Billing

The boarding industry uses 24-hour periods, not calendar days. Petboost does too.

How it works:

Customer drops off at 2pm Saturday
Customer picks up at 2pm Monday
That's 2 full periods (Saturday to Sunday, Sunday to Monday)

No confusion about "day rates" vs "overnight rates." The system calculates periods automatically based on check-in and check-out times.

Tier-Based Pricing

Different accommodation types deserve different prices:

Tier	Description	Price/Period
Standard	Shared kennel, outdoor access	$45
Premium	Private suite, indoor/outdoor	$65
Luxury	Large suite, bed, webcam access	$85

Set up your tiers once. Customers see options during booking. Pricing calculates automatically.

Visual Stays Calendar

The Stays view in Mission Control shows:

Active stays with timeline bars
Check-ins today highlighted
Check-outs today highlighted
Occupancy by tier at a glance

Know exactly who's in-house, who's arriving, and who's leaving.

Check-In/Check-Out Tracking

Track the actual (not just scheduled) times:

Scheduled check-in from booking
Actual check-in when dog arrives
Scheduled check-out from booking
Actual check-out when dog leaves

Late pick-ups? The system flags them. Early drop-offs? Track those too.

In-Stay Services

Add services during the stay:

Grooming: Bath before pick-up
Extra walks: Additional exercise sessions
Medication: Administered during stay
Enrichment: Special activities

Each service appears on the final invoice with clear line items.

Real-World Impact

Before Stay Services: The boarding kennel used a paper calendar on the wall. Pricing was calculated manually based on "how many nights?" (not 24-hour periods). Check-in times were recorded in a notebook. Invoicing required 15 minutes of manual calculation per customer.

After Stay Services: Stays display on Mission Control with check-in/out times visible. Pricing calculates automatically based on periods and tiers. Invoices generate with one click. The paper calendar is retired.

Time saved: 30+ minutes per stay, multiplied across 50+ stays per month = 25+ hours reclaimed.