Send a Quick Message Without Switching Apps
One-off emails or SMS to individual customers from within Petboost.
Sometimes you need to send a customer a quick message: "Your dog is ready for pickup", "We have had a cancellation, fancy an earlier slot?", or "Just a reminder to bring the vaccination certificate". Petboost lets you send one-off emails and SMS without leaving the platform.
You switch between your phone, email, and your booking software to communicate with customers. Messages get lost in personal threads, and there is no record of what was said attached to the appointment.
How Petboost helps
Petboost custom messaging keeps all communications in one place:
Automated SMS & EmailSend a quick SMS or email to any customer from their profile or appointment.
SMS supports up to 1,600 characters for detailed messages.
Messages are logged against the customer profile for your records.
Use merge fields to personalise messages with customer and pet names.
Key Benefits
No app switching
Message customers from the same screen where you manage their appointments.
Complete communication log
Every message sent through Petboost is recorded against the customer profile.
Long-form SMS
Send detailed SMS messages up to 1,600 characters when you need to share more information.
Professional sender identity
Messages come from your business name or dedicated number, not your personal phone.
Trusted by Australian Pet Businesses
"I could tell immediately that Petboost was something unique"
"Best in market software for Pet Care industries. Support is amazing and the software is the best on market for pet industries. I've worked in software and marketing prior to owning my own pet care business, and could tell immediately that Petboost was something unique."
Hollywoof Walks
Hollywoof Walks
"The customer service is out of this world"
"You won't regret joining…it's the best. I own a dog daycare, grooming and training. I was using an American company for 6 years, which was ok but expensive, not a great system and to get any support took days. When I came to Petboost which is Ozzy owned I knew they were a small business but wanted to give them a go. I have been extremely impressed, the customer service is out of this world, they focus on what animal businesses actually need and listen to their clients. The pricing structure makes sense and is very affordable, it is very easy to use and navigate, and the way they have built the business reports and analytics is so impressive, easy to understand and personalised."
Sacha
My Dogs Daycare - QLD
"The automatic payments feature is a blessing"
"Streamlined Invoicing and Booking for Small Teams. I really like how much quicker and easier Petboost Business has become after the upgrades. The automatic payments feature is a blessing as it helps me not to stress, and the self-booking option for clients is amazing for my business! These features ease the mental load and reduce manual admin tasks, allowing me to focus on what I do best."
Fion Chen
Fion's Dog Training - NSW
"I no longer have to chase clients for late payments"
"Petboost has truly been a saving grace! As a platform that's actually all-in-one, it has streamlined so much, saving me time and reducing costs. One of the biggest time-savers has been the automated invoicing feature. I no longer have to chase clients for late payments or spend hours preparing invoices manually."
Camille Hartnett
Trail Sniffers - NSW
"I haven't had a single missed payment or no-show"
"Just try it, you won't look back. The moment I turned Petboost on for my business, I never looked back. I haven't had a single missed payment or no-show. I no longer have to manually reconcile payments either. Now I can finally get time to do other things in my business instead of sitting in front of a screen for 'admin days'."
Annika Le Rade
Hound Health Bondi - NSW
Related Capabilities
Custom Email & SMS Questions
Everything you need to know about custom email & sms in Petboost.
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