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Communications & Marketing

Cut No-Shows with Timely, Automatic Reminders

Configurable reminder timing with email, SMS, and Friday week-ahead alerts.

No-shows cost you time and money. Petboost sends automatic appointment reminders at the times you choose, via email and SMS, so your customers never forget their appointment. Friday week-ahead reminders give pet owners a heads-up for the coming week, reducing last-minute cancellations.

Sound Familiar?

You spend your evenings texting reminders to tomorrow customers, or you skip it and deal with no-shows. Either way, it costs you. Some customers only need a quick nudge, but manually sending reminders for 20 appointments a day is not sustainable.

The Petboost Solution

How Petboost helps

Petboost appointment reminders work while you sleep:

Automated SMS & Email

Set reminder timing: 24 hours, 48 hours, or custom intervals before the appointment.

Choose channels per service: email only, SMS only, or both.

Friday week-ahead reminders preview the coming week for customers with upcoming appointments.

Reminders include all appointment details and a link to reschedule if needed.

Step by Step

How It Works

1

Configure your timing

Set when reminders should go out: 24 hours before, 48 hours, or both.

2

Choose your channels

Select email, SMS, or both for each service type.

3

Reminders send automatically

At the configured time, Petboost sends the reminder with full appointment details.

4

Customer takes action

The customer confirms, reschedules, or contacts you if they need to change plans.

Why It Matters

Key Benefits

Dramatically fewer no-shows

Businesses using automated reminders see no-show rates drop by up to 70%.

Time recovered

Stop manually texting reminders. Let the system handle it while you focus on your pets.

Flexible timing

Different services can have different reminder schedules to match their booking patterns.

Reschedule, not cancel

Reminders include reschedule links, converting potential cancellations into moved appointments.

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Trail Sniffers - NSW

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Annika Le Rade

Hound Health Bondi - NSW

Appointment Reminders Questions

Everything you need to know about appointment reminders in Petboost.

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