Is profile completion mandatory?

You decide which fields are required and which are optional. Customers must complete all required fields before they can finalise their booking.

Can customers add multiple pets during onboarding?

Yes. The wizard lets them add as many pets as they have, with full details for each.

What if a customer does not want to add a card?

You can make card on file optional. They will need to pay by other means (card reader, cash, or payment link) at the time of service.

Can customers update their profile later?

Absolutely. All profile information can be updated at any time through the customer portal.

Services & Configuration

Onboard New Customers Without the Back and Forth

Guided profile setup collects pet details, payment cards, and emergency contacts.

New customers need to provide their pet details, add a payment card, and share emergency contacts. Instead of chasing this information across multiple messages, Petboost guides them through a step-by-step profile completion wizard during their first booking.

Pet Owner Booking Experience

Sound Familiar?

You are messaging new customers after their first booking: "Can you send me your dog details?" "Do you have a vet?" "Can you add a card on file?" It is time-consuming and some information never arrives.

The Petboost Solution

How Petboost helps

Petboost profile completion collects everything upfront in a guided flow:

Pet Owner Booking Experience

Step-by-step wizard walks new customers through adding their details.

Collect pet profiles with breed, age, weight, and behavioural notes.

Request payment card on file for smooth checkout and auto-pay.

Capture emergency contacts and vet details for safety.

Why It Matters

Key Benefits

Complete records from day one

Every new customer has a fully populated profile before their first appointment.

No chasing required

The system collects everything you need so you do not have to send follow-up messages.

Faster payments

Card on file is captured during setup, enabling seamless payment after every appointment.

Safety first

Emergency contacts and vet details are on file from the very first visit.

Trusted by Australian Pet Businesses

via G2

"I could tell immediately that Petboost was something unique"

"Best in market software for Pet Care industries. Support is amazing and the software is the best on market for pet industries. I've worked in software and marketing prior to owning my own pet care business, and could tell immediately that Petboost was something unique."

Hollywoof Walks

via G2

"The customer service is out of this world"

"You won't regret joining…it's the best. I own a dog daycare, grooming and training. I was using an American company for 6 years, which was ok but expensive, not a great system and to get any support took days. When I came to Petboost which is Ozzy owned I knew they were a small business but wanted to give them a go. I have been extremely impressed, the customer service is out of this world, they focus on what animal businesses actually need and listen to their clients. The pricing structure makes sense and is very affordable, it is very easy to use and navigate, and the way they have built the business reports and analytics is so impressive, easy to understand and personalised."

Sacha

My Dogs Daycare - QLD

via G2

"The automatic payments feature is a blessing"

"Streamlined Invoicing and Booking for Small Teams. I really like how much quicker and easier Petboost Business has become after the upgrades. The automatic payments feature is a blessing as it helps me not to stress, and the self-booking option for clients is amazing for my business! These features ease the mental load and reduce manual admin tasks, allowing me to focus on what I do best."

Fion Chen

Fion's Dog Training - NSW

via Capterra

"I no longer have to chase clients for late payments"

"Petboost has truly been a saving grace! As a platform that's actually all-in-one, it has streamlined so much, saving me time and reducing costs. One of the biggest time-savers has been the automated invoicing feature. I no longer have to chase clients for late payments or spend hours preparing invoices manually."

Camille Hartnett

Trail Sniffers - NSW

via Capterra

"I haven't had a single missed payment or no-show"

"Just try it, you won't look back. The moment I turned Petboost on for my business, I never looked back. I haven't had a single missed payment or no-show. I no longer have to manually reconcile payments either. Now I can finally get time to do other things in my business instead of sitting in front of a screen for 'admin days'."