Remember What Matters About Every Customer
Internal team notes and customer-visible notes that persist across appointments.
Some things need to be remembered: "Mrs Smith always arrives 10 minutes early", "Bella gets anxious during nail trims", "Owner prefers text over calls". Petboost customer notes let your team record and share these insights so nothing gets forgotten.
Important customer preferences and pet quirks live in one team member head. When they are off sick, the rest of the team has no idea that a particular dog needs extra time or that an owner has specific pickup instructions.
How Petboost helps
Petboost customer notes keep everyone informed:
Client & Pet ProfilesAdd internal notes visible only to your team for sensitive information.
Add customer-facing notes that appear in report cards and the customer portal.
Pin important notes so they appear prominently on the appointment view.
Notes persist across all appointments, building a rich knowledge base over time.
Key Benefits
Team knowledge sharing
Important information is accessible to everyone, not locked in one person memory.
Personalised service
Reference notes to greet customers by name and remember their preferences.
Sensitive information control
Internal-only notes keep team observations private from customers.
Continuity of care
Even when a different team member handles an appointment, they have full context.
Trusted by Australian Pet Businesses
"I could tell immediately that Petboost was something unique"
"Best in market software for Pet Care industries. Support is amazing and the software is the best on market for pet industries. I've worked in software and marketing prior to owning my own pet care business, and could tell immediately that Petboost was something unique."
Hollywoof Walks
Hollywoof Walks
"The customer service is out of this world"
"You won't regret joining…it's the best. I own a dog daycare, grooming and training. I was using an American company for 6 years, which was ok but expensive, not a great system and to get any support took days. When I came to Petboost which is Ozzy owned I knew they were a small business but wanted to give them a go. I have been extremely impressed, the customer service is out of this world, they focus on what animal businesses actually need and listen to their clients. The pricing structure makes sense and is very affordable, it is very easy to use and navigate, and the way they have built the business reports and analytics is so impressive, easy to understand and personalised."
Sacha
My Dogs Daycare - QLD
"The automatic payments feature is a blessing"
"Streamlined Invoicing and Booking for Small Teams. I really like how much quicker and easier Petboost Business has become after the upgrades. The automatic payments feature is a blessing as it helps me not to stress, and the self-booking option for clients is amazing for my business! These features ease the mental load and reduce manual admin tasks, allowing me to focus on what I do best."
Fion Chen
Fion's Dog Training - NSW
"I no longer have to chase clients for late payments"
"Petboost has truly been a saving grace! As a platform that's actually all-in-one, it has streamlined so much, saving me time and reducing costs. One of the biggest time-savers has been the automated invoicing feature. I no longer have to chase clients for late payments or spend hours preparing invoices manually."
Camille Hartnett
Trail Sniffers - NSW
"I haven't had a single missed payment or no-show"
"Just try it, you won't look back. The moment I turned Petboost on for my business, I never looked back. I haven't had a single missed payment or no-show. I no longer have to manually reconcile payments either. Now I can finally get time to do other things in my business instead of sitting in front of a screen for 'admin days'."
Annika Le Rade
Hound Health Bondi - NSW
Related Capabilities
Customer Notes Questions
Everything you need to know about customer notes in Petboost.
Ready to transform your pet business?
Join hundreds of Australian pet businesses already using Petboost to save time, get paid faster, and grow with confidence.