How is retention rate calculated?

Retention rate measures the percentage of customers who book again within a defined period after their first appointment (configurable, commonly 90 days).

What is customer lifetime value?

The total revenue generated by a customer across all their appointments with your business. This helps you understand how much a new customer is worth acquiring.

Can I see which customers are at risk of churning?

Yes. Combine customer analytics with CRM quick insights to identify customers who have not booked in an unusually long time.

Can I compare acquisition sources?

Yes. See whether referral customers have higher lifetime value or retention than those who found you through other channels.

Intelligence & Platform

Know Your Customers Better Than They Know Themselves

New vs returning customers, retention rates, and lifetime value analysis.

Are you growing your customer base or just cycling through the same people? Petboost customer analytics shows you new customer acquisition, retention rates, customer lifetime value, and booking frequency, so you understand the health of your customer relationships.

Reporting & Analytics

Sound Familiar?

You have no idea whether your customer base is growing or shrinking. You do not know your retention rate, how many first-time customers come back, or what a typical customer is worth over their lifetime.

The Petboost Solution

How Petboost helps

Petboost customer analytics reveals the story behind your customer base:

Reporting & Analytics

New vs returning customer split for any time period.

Retention rate tracking: what percentage of new customers rebook.

Customer lifetime value analysis based on total spend history.

Booking frequency distribution showing how often customers visit.

Churn identification highlighting customers at risk of leaving.

Why It Matters

Key Benefits

Retention focus

Know your retention rate and take action to improve it before customers lapse.

Lifetime value insight

Understand what a typical customer is worth so you can make smart acquisition spending decisions.

Churn prevention

Spot at-risk customers early and re-engage them before they leave for good.

Growth measurement

Track whether your customer base is genuinely growing, not just replacing churned clients.

Trusted by Australian Pet Businesses

via G2

"I could tell immediately that Petboost was something unique"

"Best in market software for Pet Care industries. Support is amazing and the software is the best on market for pet industries. I've worked in software and marketing prior to owning my own pet care business, and could tell immediately that Petboost was something unique."

Hollywoof Walks

via G2

"The customer service is out of this world"

"You won't regret joining…it's the best. I own a dog daycare, grooming and training. I was using an American company for 6 years, which was ok but expensive, not a great system and to get any support took days. When I came to Petboost which is Ozzy owned I knew they were a small business but wanted to give them a go. I have been extremely impressed, the customer service is out of this world, they focus on what animal businesses actually need and listen to their clients. The pricing structure makes sense and is very affordable, it is very easy to use and navigate, and the way they have built the business reports and analytics is so impressive, easy to understand and personalised."

Sacha

My Dogs Daycare - QLD

via G2

"The automatic payments feature is a blessing"

"Streamlined Invoicing and Booking for Small Teams. I really like how much quicker and easier Petboost Business has become after the upgrades. The automatic payments feature is a blessing as it helps me not to stress, and the self-booking option for clients is amazing for my business! These features ease the mental load and reduce manual admin tasks, allowing me to focus on what I do best."

Fion Chen

Fion's Dog Training - NSW

via Capterra

"I no longer have to chase clients for late payments"

"Petboost has truly been a saving grace! As a platform that's actually all-in-one, it has streamlined so much, saving me time and reducing costs. One of the biggest time-savers has been the automated invoicing feature. I no longer have to chase clients for late payments or spend hours preparing invoices manually."

Camille Hartnett

Trail Sniffers - NSW

via Capterra

"I haven't had a single missed payment or no-show"

"Just try it, you won't look back. The moment I turned Petboost on for my business, I never looked back. I haven't had a single missed payment or no-show. I no longer have to manually reconcile payments either. Now I can finally get time to do other things in my business instead of sitting in front of a screen for 'admin days'."