Know Every Customer. Know Every Pet.
Centralised profiles for customers and pets. Health records, vaccination tracking, service history, grooming notes, and photos. Everything in one place.
Full Context at Every Appointment
When a pet arrives, your staff knows everything they need to know.
Sarah Mitchell
Customer since 2022
Max
Golden Retriever • 4 years
⚠️ Note: Sensitive ears. Extra gentle when drying.
Complete Customer & Pet Management
Everything you need to deliver personalised service.
Customer Profiles
Complete customer records with contact details, payment methods, communication preferences, and relationship history.
Pet Profiles
Dedicated profiles for each pet: breed, age, weight, temperament, and special needs. Link multiple pets to one customer.
Health Records
Track ongoing health information, allergies, medications, dietary requirements. Flagged for staff visibility during appointments.
Vaccination Tracking
Store vaccination records with expiry dates. Auto-block bookings for expired vaccinations. Reminders for upcoming renewals.
Service History
Complete appointment history for every pet. See past services, staff notes, and outcomes to inform future visits.
Grooming Notes
Per-pet notes that persist across appointments. "Sensitive ears, extra gentle." Staff sees notes before starting.
Pet Photos
Upload photos to pet profiles. Before/after grooming shots, injury documentation, identification photos.
Tags & Segments
Tag customers and pets for easy filtering. VIP clients, difficult dogs, and loyalty members. Your custom classifications.
Automatic Vaccination Compliance
Never accidentally accept an unvaccinated pet again.
6 Genuine Competitive Advantages
These aren't trivial feature differences. They're architectural advantages that solve real customer pain points.
Lifecycle Automation
Automate as much or as little as you want, from booking to payment. With 50%+ of appointments self-service and 70%+ booked after hours, it's like having a receptionist trained on your rules.
- Self-service booking 24/7
- Automated SMS & email reminders
- Terms & vaccination checks
- Payment pre-authorisation
- Automatic invoicing & receipts
- Auto-charge after service
Dual Booking Modes
95% of bookings use Magic Schedule for instant availability. 5% use Quick Force when you need to break the rules.
- Automatic availability finding
- Manual override for emergencies
- Walk-in accommodation
- Special arrangements
Seamless, Secure Payments
Get paid automatically. Built-in invoices branded with your logo, colours & ABN. Connect to Xero Bank Feeds for seamless accounting. We use Stripe under the hood to securely manage all payment processing.
- Card on File (auto-charge)
- SMS Payment Link
- In-Person Card Terminal
- Pre-Auth for No-Show Protection
- Branded Invoices with ABN
- Xero-ready accounting via Bank Feeds
Self-Service Packages
Customers buy 10-walk bundles at 3am, credits automatically apply at checkout. Lock in recurring revenue with zero admin work.
- 5, 10, 20-pack bundles
- 24/7 self-service purchase
- Automatic credit deduction
- Transparent balance tracking
Per-Resource Capacity
Never overbook your facilities. Set precise limits for every kennel, play area, grooming station, and van.
- Per-resource capacity limits
- Real-time utilisation tracking
- Colour-coded timeline
- Safety regulation compliance
Native Course Management
Purpose-built for dog trainers. Not recurring appointments pretending to be courses.
- Course Templates
- Course Instances with real dates
- Enrolment tracking
- Attendance management
- Lifecycle management
Don't just take our word for it
“I am very excited and glad I went with them, the pricing structure makes sense and they are working very hard to make this the number one pet booking system in Australia. The customer service is out of this world, they focus on what animal businesses actually need and listen to their clients.”
Sacha
My Dogs Daycare, QLD
“Petboost has truly been a saving grace! As a platform that's actually all-in-one, it has streamlined so much, saving me time and reducing costs. One of the biggest time-savers has been the automated invoicing feature. I no longer have to chase clients for late payments or spend hours preparing invoices manually.”
Camille Hartnett
Trail Sniffers, NSW
“Just try it – you won't look back. The moment I turned Petboost on for my business, I never looked back. I haven't had a single missed payment or no-show. I no longer have to manually reconcile payments either. Now I can finally get time to do other things in my business instead of sitting in front of a screen for 'admin days'.”
Annika Le Rade
Hound Health Bondi, NSW
CRM Questions
Everything you need to know about Petboost customer and pet management.
Ready to know your customers better?
Centralised profiles, health records, vaccination tracking, and service history. All in one place.
Australian-owned and operated • Same-timezone support • Purpose-built for pet businesses