Can I use email for some services and SMS for others?

Yes. Configure each notification type (confirmation, reminder, receipt) independently per service with your preferred channels.

What if a customer opts out of SMS?

Their preference is respected automatically. They will still receive email notifications unless they opt out of those as well.

Can I override customer preferences for important messages?

Critical notifications like payment confirmations are always sent. Marketing and reminder preferences can be opted out by the customer.

Do preferences apply to bulk email too?

Yes. Customers who have opted out of marketing communications are automatically excluded from bulk email sends.

Communications & Marketing

Fine-Tune What Gets Sent and When

Configure notification channels, timing, and customer opt-out respect per service.

Not every service needs the same communication cadence. A quick nail trim might only need an email confirmation, while a full-day boarding stay benefits from multiple reminders. Petboost lets you configure notification preferences per service so your communications are always appropriate.

Automated SMS & Email

Sound Familiar?

Your notification settings are all-or-nothing. Either everything gets an SMS reminder or nothing does. You cannot tailor the communication experience to match different service types or customer preferences.

The Petboost Solution

How Petboost helps

Petboost notification preferences give you granular control:

Automated SMS & Email

Configure email and SMS independently for confirmations, reminders, and receipts.

Set different notification rules per service type.

Respect customer communication preferences and opt-out requests automatically.

Control reminder timing: 24 hours, 48 hours, or custom intervals.

Why It Matters

Key Benefits

Appropriate communication

Each service type has its own notification cadence, so customers are not over- or under-communicated with.

Cost control

Use SMS strategically for high-value services and email for everything else to manage costs.

Customer respect

Opt-out preferences are automatically honoured across all notification types.

Compliance ready

Built-in opt-out handling keeps you compliant with communication regulations.

Trusted by Australian Pet Businesses

via G2

"I could tell immediately that Petboost was something unique"

"Best in market software for Pet Care industries. Support is amazing and the software is the best on market for pet industries. I've worked in software and marketing prior to owning my own pet care business, and could tell immediately that Petboost was something unique."

Hollywoof Walks

via G2

"The customer service is out of this world"

"You won't regret joining…it's the best. I own a dog daycare, grooming and training. I was using an American company for 6 years, which was ok but expensive, not a great system and to get any support took days. When I came to Petboost which is Ozzy owned I knew they were a small business but wanted to give them a go. I have been extremely impressed, the customer service is out of this world, they focus on what animal businesses actually need and listen to their clients. The pricing structure makes sense and is very affordable, it is very easy to use and navigate, and the way they have built the business reports and analytics is so impressive, easy to understand and personalised."

Sacha

My Dogs Daycare - QLD

via G2

"The automatic payments feature is a blessing"

"Streamlined Invoicing and Booking for Small Teams. I really like how much quicker and easier Petboost Business has become after the upgrades. The automatic payments feature is a blessing as it helps me not to stress, and the self-booking option for clients is amazing for my business! These features ease the mental load and reduce manual admin tasks, allowing me to focus on what I do best."

Fion Chen

Fion's Dog Training - NSW

via Capterra

"I no longer have to chase clients for late payments"

"Petboost has truly been a saving grace! As a platform that's actually all-in-one, it has streamlined so much, saving me time and reducing costs. One of the biggest time-savers has been the automated invoicing feature. I no longer have to chase clients for late payments or spend hours preparing invoices manually."

Camille Hartnett

Trail Sniffers - NSW

via Capterra

"I haven't had a single missed payment or no-show"

"Just try it, you won't look back. The moment I turned Petboost on for my business, I never looked back. I haven't had a single missed payment or no-show. I no longer have to manually reconcile payments either. Now I can finally get time to do other things in my business instead of sitting in front of a screen for 'admin days'."