How does phone verification work?

When a new customer signs up, they enter their phone number and receive a 6-digit code via SMS. They enter the code to verify, and their account is activated.

Do existing customers need to verify again?

No. Once verified, the number is stored and they do not need to verify again unless they change their phone number.

Does verification work for international numbers?

Yes. Petboost supports phone verification for international numbers in all supported countries.

What if a customer does not have a mobile phone?

You can manually create customer accounts and bypass verification for customers who need to book by phone with you directly.

Services & Configuration

Stop Fake Bookings Before They Happen

SMS-based phone verification for secure, genuine customer accounts.

Fake bookings waste your time and block real customers from getting appointments. Petboost uses SMS phone verification to confirm that every new customer is a real person with a valid phone number before they can book.

Pet Owner Booking Experience

Sound Familiar?

You have had people create fake accounts, book appointments, and never show up. Or worse, competitors block your calendar with bogus bookings. Without verification, you cannot tell who is genuine until it is too late.

The Petboost Solution

How Petboost helps

Petboost phone verification protects your business from fraudulent bookings:

Pet Owner Booking Experience

New customers verify their phone number via SMS code before creating an account.

Verification happens during the booking flow, so genuine customers face minimal friction.

Verified numbers are stored securely and used for appointment communications.

Guest booking with verification allows new customers to book without a full account.

Why It Matters

Key Benefits

Eliminate fake bookings

Every booking is tied to a verified phone number, dramatically reducing no-shows from fake accounts.

Real contact details

You always have a working phone number for appointment reminders and communications.

Low friction

The verification step takes seconds and customers only do it once.

Professional trust

Customers know your platform takes security seriously, building confidence in your business.

Trusted by Australian Pet Businesses

via G2

"I could tell immediately that Petboost was something unique"

"Best in market software for Pet Care industries. Support is amazing and the software is the best on market for pet industries. I've worked in software and marketing prior to owning my own pet care business, and could tell immediately that Petboost was something unique."

Hollywoof Walks

via G2

"The customer service is out of this world"

"You won't regret joining…it's the best. I own a dog daycare, grooming and training. I was using an American company for 6 years, which was ok but expensive, not a great system and to get any support took days. When I came to Petboost which is Ozzy owned I knew they were a small business but wanted to give them a go. I have been extremely impressed, the customer service is out of this world, they focus on what animal businesses actually need and listen to their clients. The pricing structure makes sense and is very affordable, it is very easy to use and navigate, and the way they have built the business reports and analytics is so impressive, easy to understand and personalised."

Sacha

My Dogs Daycare - QLD

via G2

"The automatic payments feature is a blessing"

"Streamlined Invoicing and Booking for Small Teams. I really like how much quicker and easier Petboost Business has become after the upgrades. The automatic payments feature is a blessing as it helps me not to stress, and the self-booking option for clients is amazing for my business! These features ease the mental load and reduce manual admin tasks, allowing me to focus on what I do best."

Fion Chen

Fion's Dog Training - NSW

via Capterra

"I no longer have to chase clients for late payments"

"Petboost has truly been a saving grace! As a platform that's actually all-in-one, it has streamlined so much, saving me time and reducing costs. One of the biggest time-savers has been the automated invoicing feature. I no longer have to chase clients for late payments or spend hours preparing invoices manually."

Camille Hartnett

Trail Sniffers - NSW

via Capterra

"I haven't had a single missed payment or no-show"

"Just try it, you won't look back. The moment I turned Petboost on for my business, I never looked back. I haven't had a single missed payment or no-show. I no longer have to manually reconcile payments either. Now I can finally get time to do other things in my business instead of sitting in front of a screen for 'admin days'."