Can I customise the status workflow?

The core statuses are designed to cover the full appointment lifecycle for all pet businesses. You can control which automations apply to each status transition, effectively customising the flow for different services.

Can I see all appointments in a particular status?

Yes. The Kanban view groups appointments by status, and the attention cards in Mission Control highlight appointments that need action at each stage.

What happens if I need to move an appointment backwards in the workflow?

You can move appointments backwards (for example, from In Progress back to Confirmed) if needed. Petboost tracks all status changes in the appointment history.

Scheduling & Booking

Know Exactly Where Every Appointment Stands. Every Single Time.

Track appointments from booking to payment with a clear, visual status workflow that keeps your whole team aligned.

Every appointment moves through a lifecycle: booked, confirmed, in progress, completed, ready to pay, paid. Petboost makes this workflow visible and actionable. Your team always knows what needs doing next, and nothing slips through the cracks.

Explore Magic Scheduling

Sound Familiar?

You have no clear way to track where each appointment is in its journey. Is it confirmed? Has the groom started? Is the pet ready for pickup? Has the client paid? You are relying on memory, sticky notes, or shouting across the salon. When you have 15 appointments in a day, that system falls apart.

The Petboost Solution

How Petboost helps

Petboost gives every appointment a clear status that flows through a defined workflow, visible to your entire team.

Explore Magic Scheduling

Six distinct statuses: Pending, Confirmed, In Progress, Completed, Ready to Pay, and Paid.

One-click status transitions let your team advance appointments through the workflow as work progresses.

Colour-coded status indicators on the calendar and Kanban board so you can scan your day in seconds.

Automatic status transitions available (auto-confirm, auto-start, auto-complete) for hands-free workflow.

Status history tracked for every appointment so you always have an audit trail.

Why It Matters

Key Benefits

Complete visibility across your team

Everyone on your team can see exactly where every appointment stands, eliminating miscommunication and forgotten tasks.

Nothing falls through the cracks

Clear status progression means every appointment moves forward, and overdue steps are highlighted for immediate attention.

Faster payment collection

The Ready to Pay status creates a clear trigger for payment capture, reducing the time between service completion and getting paid.

Automate what you can

Pair status workflow with automation rules to create fully hands-free appointment lifecycles for your most common services.

Trusted by Australian Pet Businesses

via G2

"I could tell immediately that Petboost was something unique"

"Best in market software for Pet Care industries. Support is amazing and the software is the best on market for pet industries. I've worked in software and marketing prior to owning my own pet care business, and could tell immediately that Petboost was something unique."

Hollywoof Walks

via G2

"The customer service is out of this world"

"You won't regret joining…it's the best. I own a dog daycare, grooming and training. I was using an American company for 6 years, which was ok but expensive, not a great system and to get any support took days. When I came to Petboost which is Ozzy owned I knew they were a small business but wanted to give them a go. I have been extremely impressed, the customer service is out of this world, they focus on what animal businesses actually need and listen to their clients. The pricing structure makes sense and is very affordable, it is very easy to use and navigate, and the way they have built the business reports and analytics is so impressive, easy to understand and personalised."

Sacha

My Dogs Daycare - QLD

via G2

"The automatic payments feature is a blessing"

"Streamlined Invoicing and Booking for Small Teams. I really like how much quicker and easier Petboost Business has become after the upgrades. The automatic payments feature is a blessing as it helps me not to stress, and the self-booking option for clients is amazing for my business! These features ease the mental load and reduce manual admin tasks, allowing me to focus on what I do best."

Fion Chen

Fion's Dog Training - NSW

via Capterra

"I no longer have to chase clients for late payments"

"Petboost has truly been a saving grace! As a platform that's actually all-in-one, it has streamlined so much, saving me time and reducing costs. One of the biggest time-savers has been the automated invoicing feature. I no longer have to chase clients for late payments or spend hours preparing invoices manually."

Camille Hartnett

Trail Sniffers - NSW

via Capterra

"I haven't had a single missed payment or no-show"

"Just try it, you won't look back. The moment I turned Petboost on for my business, I never looked back. I haven't had a single missed payment or no-show. I no longer have to manually reconcile payments either. Now I can finally get time to do other things in my business instead of sitting in front of a screen for 'admin days'."