Stop Guessing What Your Customers See. Start Simulating It.
Walk through the exact booking experience any pet owner would see, without leaving your dashboard.
When a customer calls and says "I cannot find any available times" or "the service I want is not showing up," you need answers fast. Simulation Mode lets you open any pet profile and step through their exact booking flow: which services they qualify for, what time slots are available, and how pricing is displayed. No guesswork, no switching accounts, no test bookings to clean up afterwards.
A customer calls saying they cannot book. You check the calendar and everything looks fine from your side. But you have no idea what they actually see: maybe their pet does not meet the weight requirement, maybe the service is hidden for new customers, maybe there is a vaccination hold. You end up creating test accounts, toggling settings, and still are not sure what went wrong. Meanwhile, the customer is frustrated and you have wasted 20 minutes.
How Petboost helps
Simulation Mode puts you in the customer's shoes instantly. One click from any pet profile and you see their exact booking experience.
Self-Service BookingSee exactly which services a specific pet owner is eligible for, and which ones are hidden and why.
View real-time availability through their eyes, including all capacity, team, and resource constraints.
Check whether their profile is complete: payment method, terms acceptance, vaccination certificates, and contact details.
Spot eligibility issues immediately: weight limits, breed restrictions, service area, and vaccination requirements.
Jump straight to editing the pet or owner details from within the simulation to fix issues on the spot.
No test accounts to create, no bookings to clean up, no switching between windows.
How It Works
Open the pet profile
Navigate to Customers & Pets and find the pet you want to simulate for. Click Manage to open their profile.
Click Simulate
In the pet summary card, click the Simulate button and choose Booking Experience or Profile Completion.
Walk through the experience
Step through the booking flow exactly as the customer would see it. Select services, check availability, and review the checkout screen.
Fix issues and try again
Found a problem? Click Edit Pet or Edit Owner to fix the issue, then return to the simulation to confirm the fix worked.
Key Benefits
Resolve customer issues in minutes
See what the customer sees, identify the problem, and fix it without guesswork. Most issues are resolved in under two minutes.
No test accounts needed
Simulate directly from any existing pet profile. No fake accounts to create, no test bookings to delete, no data to clean up.
Troubleshoot eligibility instantly
Weight limits, breed restrictions, vaccination holds, and service area filters are all visible in the simulation, so you know exactly what is blocking a booking.
Build customer confidence
Walk a customer through the process over the phone while you see exactly what they see. Great for onboarding new clients or resolving complaints.
Verify your booking configuration
After changing services, eligibility rules, or availability settings, simulate a booking to confirm everything works as expected before customers encounter issues.
Train new staff quickly
Show new team members how the booking experience works from the customer perspective. Much more effective than describing it verbally.
Trusted by Australian Pet Businesses
"Best in market software for Pet Care industries"
"Support is amazing and the software is the best on market for pet industries. I've worked in software and marketing prior to owning my own pet care business, and could tell immediately that Petboost was something unique. There is nothing I dislike about Petboost: the owner and developer, Frazer, is making constant improvements, so I'm sure any small areas of opportunity are being addressed. We needed a system to improve efficiency with scheduling, notifications, communication and customer experience, and Petboost delivers that."
Jonathon & Chris
Hollywoof Walks
"The customer service is out of this world"
"You won't regret joining…it's the best. I own a dog daycare, grooming and training. I was using an American company for 6 years, which was ok but expensive, not a great system and to get any support took days. When I came to Petboost which is Ozzy owned I knew they were a small business but wanted to give them a go. I have been extremely impressed, the customer service is out of this world, they focus on what animal businesses actually need and listen to their clients. The pricing structure makes sense and is very affordable, it is very easy to use and navigate, and the way they have built the business reports and analytics is so impressive, easy to understand and personalised."
Sacha
My Dogs Daycare - QLD
"The automatic payments feature is a blessing"
"Streamlined Invoicing and Booking for Small Teams. I really like how much quicker and easier Petboost Business has become after the upgrades. The automatic payments feature is a blessing as it helps me not to stress, and the self-booking option for clients is amazing for my business! These features ease the mental load and reduce manual admin tasks, allowing me to focus on what I do best."
Fion Chen
Fion's Dog Training - NSW
"Clear, Client-Friendly Booking Tool with Responsive Support"
"As a dog trainer it is difficult to find software that does all of the things that you need it to do. Petboost is tailored specifically to the animal industry having features that no other booking system I have used previously has. I have worked in the industry for a number of years in grooming, daycare & training & have always had to use a mish mash of a number of systems & trackers to book & collect money. For my training business this software does everything I need it to do so I don't have to keep track of a number of different aspects across various platforms. It has simplified my life immensely."
Liz Dunn
Fetch & Focus - QLD
"I no longer have to chase clients for late payments"
"Petboost has truly been a saving grace! As a platform that's actually all-in-one, it has streamlined so much, saving me time and reducing costs. One of the biggest time-savers has been the automated invoicing feature. I no longer have to chase clients for late payments or spend hours preparing invoices manually."
Camille Hartnett
Trail Sniffers - NSW
"I haven't had a single missed payment or no-show"
"Just try it, you won't look back. The moment I turned Petboost on for my business, I never looked back. I haven't had a single missed payment or no-show. I no longer have to manually reconcile payments either. Now I can finally get time to do other things in my business instead of sitting in front of a screen for 'admin days'."
Annika Le Rade
Hound Health Bondi - NSW
Related Capabilities
Booking Simulation Mode Questions
Everything you need to know about booking simulation mode in Petboost.
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