How we work with you
Most software support tells you which setting to change. We tell you what happens to your reception at 7:30 the following Monday if you change it.
Then you decide. It is your business, and the person who owns the consequence should be the one making the call.
Changing systems is the part everybody dreads. Here is exactly who does what.
Customers, pets, services, add-ons, team members and hours, resources, account settings, packages and package credits. Typically within 24 hours. You get a Google Sheet flagging any records that need attention.
Existing appointments are the one thing we don't bring across. Your schedule is too important to get wrong, and most businesses would rather set it up their own way. That part takes two to four hours, often less for a grooming salon.
There is no switch-over day you have to survive. Keep the old one open beside Petboost until you stop reaching for it.
A setup call when you want one, and an on-site visit where that makes more sense. Some of the businesses below were set up at their own counter.
"Incredible support through a huge transition"
"We quickly outgrew our previous scheduling system, and Frazer was incredible in supporting us through what was a huge transition. Moving our entire business - 15 staff, 2 salons, 5 trailers, plus grooming, daycare, boarding, and behavioural training - was no small task. The level of support, training, and one-on-one guidance we received made all the difference. It allowed us to get up and running quickly and seamlessly, while continuing to operate the business throughout the transition. Our clients have also given great feedback - the online booking system is far easier to use than our previous one. We highly recommend Petboost to businesses of any size."
Melissa M
McKinnons Dogwash and Grooming - NSW
"Streamlined Booking with Exceptional Support"
"I really appreciate that Petboost Business is Australian, and the owners are very hands-on, striving to make the product the best possible for my business. It has drastically reduced my admin time compared to previous systems. I love the new two-way SMS feature and the live availability calendar. The system is intuitive and easy for both my clients and staff to use without the need for extensive training. If any issues arise, they're usually fixed the same day. They're constantly rolling out new features. Petboost Business also connects to Stripe and Xero, which is a big plus. Initial setup was incredibly easy since Frazer came to our business and set it up with me."
Conor
Dogs of Melbourne - VIC
"Switching to Petboost has been fantastic"
"Our whole process of switching from our old software to Petboost has been fantastic. Frazer has been incredibly supportive from day one, which made the changeover feel smooth and well guided. Now we can manage all our services easily in one place, and the ability to combine both daycare and grooming bookings has been especially helpful. Petboost is not only easy to use and logical, but the pricing is very competitive. It's also a big plus that it's Australian owned and operated. Streamlining communication between clients and the business, while also reducing admin time, has been amazing. It's made things feel much more organised and easier to manage day to day."
Annie
Houndz Paradise
"Best in market software for Pet Care industries"
"Support is amazing and the software is the best on market for pet industries. I've worked in software and marketing prior to owning my own pet care business, and could tell immediately that Petboost was something unique. There is nothing I dislike about Petboost: the owner and developer, Frazer, is making constant improvements, so I'm sure any small areas of opportunity are being addressed. We needed a system to improve efficiency with scheduling, notifications, communication and customer experience, and Petboost delivers that."
Jonathon & Chris
Hollywoof Walks
"Switched from a US system after 6 years. Never looked back."
"You won't regret joining…it's the best. I own a dog daycare, grooming and training. I was using an American company for 6 years, which was ok but expensive, not a great system and to get any support took days. When I came to Petboost which is Aussie owned I knew they were a small business but wanted to give them a go. I have been extremely impressed, the customer service is out of this world, they focus on what animal businesses actually need and listen to their clients. The pricing structure makes sense and is very affordable, it is very easy to use and navigate, and the way they have built the business reports and analytics is so impressive, easy to understand and personalised."
Sacha
My Dogs Daycare - QLD
Petboost was built by pet business owners who started with daycare and hydrotherapy, then refined it across trainers, puppy schools, grooming salons, walking businesses and boarding facilities. Hound Health Bondi, the one we started in 2018, is still going and is now run by one of our advisors. That is why the advice above is about arrival crushes and reception queues rather than best practice.
Read our storyEm and Pat go through the operational stuff on the podcast, the same conversations we have with customers all week.
Latest episode
The 3am Booking
Talk to one of us before you commit to anything. You will get an operator, not a script.
