Create separate services with appropriate settings.
First-time customers need longer appointments for assessment and paperwork, but your booking system treats everyone the same. New customers get rushed, and return customers get unnecessarily long slots.
Create separate services in Petboost for initial consultations vs. return appointments, each with appropriate durations, pricing, and settings.
Create "Initial Consultation" with longer duration
Create "Return Appointment" with standard duration
Different pricing for each appointment type
Set booking requirements appropriate to each
Customers see options based on their history
