When a dog has a seizure at daycare, the first question is not "what do we do?" Most pet professionals know exactly what to do. The first question is "who do we call?"
If the owner is not answering, does the team know which vet to contact? Is there a backup number for the owner's partner? Is the vet's number in the booking notes, on a paper form somewhere, or only in someone's memory?
Emergency contacts on pet owner profiles solve this.
What you can store
Every pet owner profile in Petboost now supports emergency contact information:
- Vet or clinic details: Name, phone number, and address of the pet's regular vet
- Backup phone numbers: Alternative contact numbers for the owner
- Alternative contact people: A partner, family member, or neighbour who can be reached if the owner is unavailable
Where it appears
Emergency contact information is displayed prominently on:
- Pet owner summary cards in the CRM
- Pet profile summary cards when viewing individual pets
- Appointment view when you are viewing or managing an appointment
Each phone number includes a one-tap call action so staff can reach the right person without switching between apps or searching through records.
Why it matters
For any business that cares for animals, having emergency contacts accessible is not optional. It is a duty of care requirement.
- Daycare and boarding: Long stays mean more exposure to medical situations. If a dog becomes ill overnight, staff need vet details immediately.
- Grooming: Allergic reactions, anxiety episodes, or injuries can happen. The groomer needs to reach the owner or their vet quickly.
- Training: Group classes with multiple dogs increase the chance of incidents. Having every owner's emergency details on file is responsible practice.
Many businesses collect this information on intake forms but never transfer it into their booking system. It ends up on paper, in a filing cabinet, or in a spreadsheet that nobody checks under pressure.
Petboost puts it where your team will actually see it: on the pet and owner profiles they look at every day.
Getting started
Emergency contacts can be added from any pet owner profile. Navigate to the owner's profile, scroll to the emergency contacts section, and add vet details, backup numbers, or alternative contacts.
Available to all Petboost plans.