Two weeks ago we shipped the Autumn Release: Business Flex, the Pricing Assistant, 2-Way SMS, the Photo Gallery, and 30+ other features in one go. Most teams would slow down after a release that big.
Instead, the back half of April brought another 27 features and improvements, headlined by a complete chronological story for every pet you care for, capacity analytics that show you where the gaps are, and a transaction summary that makes end-of-month a breeze.
This is the end-of-April round-up: everything that shipped between 16 and 27 April that was not in the Autumn Release post.
1. Transaction Summary & Pre-Auth Alerts
The Feature
Two changes in payments and revenue, all about giving you clearer visibility over money flowing through Petboost.
Transaction Summary. A dedicated transaction summary view in Reporting & Intelligence. Filter by date range, by payment type (card, cash, bank transfer), and by transaction category (appointment, package, quick sale, cancellation fee). Export to CSV to support your bookkeeping workflow. This is a transaction overview to help you stay on top of your numbers, not a substitute for accounting software like Xero or MYOB.
Pre-Authorisation Alerts. For services that require funds to be pre-held, staff see a clear alert showing when the card will be pre-authorised and the expected timing, supporting clear communication with pet owners about payment timing.
Use Cases
- A daycare operator exports last month's transactions filtered to "Card payments, March 2026" and hands the CSV to their bookkeeper. Five minutes instead of an afternoon
- A boarding business pre-authorises the booking deposit 48 hours before check-in. The pre-auth alert reminds the front desk to mention the timing when confirming the booking
2. Pet Activity Timeline
The Feature
Every pet now has one chronological story across every interaction with your business: diary notes, completed appointments, grooming records, photos, and team observations, in a single searchable timeline.
The Grooming History Timeline shipped two weeks ago was scoped to grooming appointments and seasonal filtering. The Pet Activity Timeline is broader: anything that has been recorded against the pet appears in the same place, in time order, with type filters and full-text search across notes and entries.
Use Cases
- A new groomer joining the team needs to get up to speed on a regular client's nervous Beagle. They open the pet's Activity Timeline, filter to "notes" only, and read every observation the team has logged in 90 seconds
- A daycare attendant searches the timeline for "limp" and immediately sees the entry from three months ago when the same dog favoured a leg after vigorous play, alongside the action taken
- A boarding facility uses the timeline as the handover artefact between morning and afternoon shifts: every photo, note, and event from the day is in one place without anyone having to compile a report
Bottom Line
The pet record is no longer a static profile. It is a living document of every interaction your business has had, accessible to every team member in seconds.
3. Tags & Visit Frequency for Smart Segmentation
The Feature
Two complementary additions to how you recognise and segment your customers.
Tags for Pets and Pet Owners. Apply custom labels like "VIP", "Nervous", "Puppy Program", "Senior Care", "Multi-Dog Discount", or anything else relevant to how you actually run the business. Tags appear on appointment cards and customer profiles, and they are searchable, so you can quickly find every customer with a given tag.
Visit Frequency Tracking. Visit frequency badges now appear automatically on appointment cards, customer profiles, and Mission Control. You see at a glance whether the dog walking through the door is on their first visit, their fifth, or their fiftieth, without opening the profile.
Lifetime Appointment Metrics also shipped: lifetime visit count, total spend, and service history on the customer profile, spanning the full appointment record (not just the recent window). The customer-value summary you see in the CRM is now accurate regardless of how long the client has been with you.
Use Cases
- A salon owner tags their 12 highest-value customers as "VIP" and creates a SMS announcement segment specifically for them: "We have a new premium hand-strip service available. Booking for VIPs first this week"
- A receptionist sees a "Nervous" tag on Buddy's appointment card and assigns the calmest groomer on shift before Buddy even arrives
- A daycare operator notices a regular customer's visit frequency badge has dropped from "Weekly" to "Monthly" and reaches out to check in. They learn the customer's working hours changed and offer a flexible package that wins them back
4. Stay Check-in & Check-out Windows
The Feature
Boarding and daycare can now be configured with arrival and departure time ranges instead of a single hard time. Set a "from" and "until" window per service that matches your real operating hours, and pet owners booking online see the available window when selecting a stay.
Behind the scenes the scheduler treats the window as the source of truth: appointment cards, Mission Control, timeline views, and notifications all display the check-in and check-out range consistently. Staff are guided by validation when creating or editing stays so the agreed window stays in sync with the booking.
Use Cases
- A boarding kennel opens for check-ins between 8am and 11am. Instead of forcing every customer to pick a single time, the booking page shows the window and the customer commits to "morning". Staff see "Drop-off: 8am-11am" on the appointment card all the way through
- A daycare allows late pickup until 7pm. Customers see the "until 7pm" window and stop calling to ask. Staff see the window on the appointment card and can plan their close-down
- A multi-night stay shows "Check-in: 8am-11am Friday, Check-out: 3pm-6pm Sunday" everywhere the booking is referenced
Bottom Line
Stay services now match how boarding and daycare actually operate: with operating windows, not pretend single-minute appointments.
5. Capacity Utilisation Analytics
The Feature
A new analytics view that tells you how fully your team and resource capacity is being used over any period. Visual charts show utilisation by team member, by resource (a bath station, a daycare room, a van), and by day-of-week. Suggested actions surface where you have headroom and where you are pushing the limits.
It pairs with the Deep Dive from Insights improvement: any insight tile in Reporting & Intelligence can now jump straight into a focused deep-dive view (appointments, clients, services, financials) with scroll-to-section behaviour and shareable URLs.
Use Cases
- A salon owner sees Wednesday utilisation is sitting at 48% while Saturday is at 96%. They run a "Wednesday-only $10 off" SMS campaign and lift the midweek number into the 70s
- A daycare operator notices their second daycare room is at 35% utilisation. They cut the room from the Tuesday-Wednesday rota and reassign the staff member, saving on roster costs
- A mobile groomer learns from utilisation analytics that they have 90 minutes of dead travel time on Thursdays. They use the insight to add a Thursday slot in a postcode they have been turning down
Bottom Line
Reporting tells you what already happened. Capacity Utilisation tells you what you should do about it.
6. Course Templates with Multi-Pet Pricing
The Feature
A dedicated Course Templates management page with structured lesson definitions and reusable note templates. Build a course once, including lesson plans, session note patterns, and structure, then spin up new course instances from the template instead of recreating everything from scratch.
Multi-Pet Tier Pricing for Courses also shipped: course pricing now follows the same multi-pet tier rules as individual services, so businesses offering training classes can set pricing that reflects multi-pet households (e.g. discounted rate for the second dog from the same family).
Smaller polish in the same area: Export & Print Services lets you export your full service list to CSV or print a formatted price list for staff reference, marketing materials, or sharing with clients. Bulk Service Updates lets you edit details across many services in one guided multi-step flow. Rolling Class Creation got a smoother management flow whether using structured or simple mode.
Use Cases
- A trainer builds a "Puppy Foundations 6-Week Course" template once, complete with lesson plans for each session and a session note structure. Every new intake takes 30 seconds to spin up instead of 15 minutes
- A training school runs a class with five puppies, two from the same family. Multi-pet tier pricing applies the second-dog discount automatically
- A salon owner exports their service list as PDF for the new groomer joining next week, instead of walking them through 47 services on screen
7. Service Showcase, Add-on Picker & Faster Booking Flows
The Feature
Several improvements to how pet owners discover and book services.
Service Showcase Dialog. A rich, full-screen preview that pet owners can open before booking. Shows pricing, duration, multi-pet rates, policies, and your service area in one place. Reduces support questions because the answer is on the booking page.
Add-on Picker for Appointments. A dedicated add-on carousel inside the appointment form, with browse, search, and filter by eligibility and price. Add-ons that do not apply to the pet or service are automatically hidden, and ineligible add-ons are blocked at the point of booking in both the pet owner app and the staff scheduler.
Remove a Pet from a Multi-Pet Booking. Pet owners can drop a pet from an existing multi-pet booking without starting over. The remaining appointment is automatically re-validated for availability.
QR Booking Cards. Generate printable QR cards that link to your online booking page. Place them at your front desk, in your waiting area, or hand them out at events. Clients scan to book instantly.
Smaller polish in the same area: Packages Carousel on Public Page so services and packages browse together. Same-Day Booking Alert when a customer searches for a slot and already has something booked that day. Pet Owner Report Cards got cleaner labelling for multi-pet appointments. Self-Serve Reschedule Approval sends rescheduled appointments back to "Pending" for review when your business requires booking approval.
Use Cases
- A first-time customer is on the fence about whether to book. They tap "Service Showcase" and see pricing, duration, what is included, multi-pet rates, and the cancellation policy in one screen. They book without messaging the business first
- A groomer adds a "Teeth Cleaning" add-on to an appointment, but the carousel hides it for that pet because the pet has not had the prerequisite intake form completed. No accidental bookings of services the dog cannot receive
- A waiting room QR card replaces the "scan to book your next appointment" handwritten sign. Walk-in conversion to repeat bookings goes up because the friction goes down
8. Grazi AI: File Attachments, Feedback & Recovery Drafts
The Feature
Three more upgrades to the in-app AI assistant on top of the conversation history and human escalation that shipped two weeks ago.
File Attachments in Grazi AI. Attach screenshots or documents to your conversation for help with visual questions or complex scenarios. Show Grazi the receipt instead of describing it.
Message Feedback. Rate Grazi's answers with a thumbs up or thumbs down, with optional notes. Your feedback flows back into the system and directly improves response quality over time.
AI-Drafted Recovery Messages. Draft personalised recovery messages with AI assistance when reaching out to pet owners with abandoned bookings, available directly from the customer profile. The draft is editable; you stay in control of what actually gets sent.
Use Cases
- A salon owner cannot work out why a refund went to the wrong card on file. They drag a screenshot of the Stripe transaction into Grazi and get the explanation in 20 seconds without having to describe what they are looking at
- A daycare manager thumbs-down an unhelpful answer Grazi gave about cancellation policies. Two weeks later they notice the same question now returns a much better answer
- A business owner sees an abandoned booking notification, opens the customer profile, taps "AI-draft recovery message", reviews the draft Grazi suggests, tweaks the tone slightly, and sends it. From notification to thoughtful follow-up in under a minute
9. Operations: Read-Only Admin, Offboarding Export & More
The Feature
A handful of operational features that quietly make a real difference.
Read-Only Admin Access. Team members without admin access can now view admin areas (services, settings, billing) in read-only mode. Senior staff who need to see the configuration without the risk of accidentally changing it can finally do so. Sits alongside Billing Access by Role so only Owner Admin and Admin roles can change subscription and billing settings.
Offboarding Data Export. Download your data in CSV format: pets, owners, services, team members, resources, packages, balances, and appointment history. Your data belongs to you, and Petboost makes it easy to take it with you if you ever decide to leave. We would rather earn your stay than trap it.
New Client Checklist. A guided flow that captures missing pet and owner details during onboarding, ensuring profiles are complete before the first appointment. Better data going in means more accurate eligibility checks and cleaner communication later.
Send Upcoming Appointments via SMS. One tap from the customer profile or messaging panel texts a client a clear list of their upcoming appointments with a link to manage them in the pet owner app. Pairs well with the upcoming-appointments view that now appears alongside conversations in the message inbox.
Email Preview with Branding. Preview notification emails as your customers will see them, including your logo, colours, and business details, before they go live.
Dedicated Number Status. See whether your Messaging Pro dedicated number is active, provisioning, or requires attention with clear status indicators, so you know exactly why sending may be disabled.
Name Mismatch Handling. When a client's name is entered slightly differently from an existing record, staff can confirm and link to the existing customer in one step instead of being blocked by a duplicate warning.
The Full Picture
Between 16 and 27 April 2026, Petboost shipped:
- Transaction Summary with payment-type and category filters, plus CSV export
- Pre-Authorisation Alerts for staff and clearer payment timing communication
- Pet Activity Timeline with chronological notes, visits, photos and full-text search
- Tags for Pets & Pet Owners with search and segmentation across the CRM
- Visit Frequency Tracking badges on appointment cards, profiles, and Mission Control
- Lifetime Appointment Metrics spanning the full customer history
- Stay Check-in & Check-out Windows for boarding and daycare with window-aware time display everywhere
- Capacity Utilisation Analytics with team, resource, and day-of-week views
- Deep Dive from Insights with shareable URLs and scroll-to-section behaviour
- Course Templates with structured lessons and reusable note templates
- Multi-Pet Tier Pricing for Courses matching individual-service pricing logic
- Export & Print Services as CSV or formatted price list
- Service Showcase Dialog with full pricing, duration, policies, and service area
- Add-on Picker for Appointments with smart eligibility filtering
- Remove a Pet from Multi-Pet Bookings without restarting
- QR Booking Cards for walk-ins, front desks, and events
- Packages Carousel on the public business page
- Same-Day Booking Alert for customers with an existing booking that day
- Pet Owner Report Cards with clearer multi-pet labelling
- Self-Serve Reschedule Approval that respects booking-approval workflows
- Grazi AI File Attachments for visual questions
- Grazi AI Message Feedback with thumbs up/down and notes
- AI-Drafted Recovery Messages for abandoned booking outreach
- Send Upcoming Appointments via SMS with one tap
- Email Preview with Branding before notifications go live
- Dedicated Number Status indicators for Messaging Pro
- Read-Only Admin Access for senior staff without change risk
- Offboarding Data Export as CSV across every record type
- New Client Checklist to capture missing details during onboarding
- Mobile Service SMS Templates with on-site / visit-based wording
- Name Mismatch Handling to link near-duplicate customer entries
- Plus billing-by-role permissions, refund-amount notification accuracy, and signup-redirect polish
That is 27 features shipped in the back half of April, on top of the 35+ that came in the Autumn Release at the start of the month. April 2026 will go down as the busiest month in Petboost's history.
What is Next
May focuses on closing the loop on a few of the threads opened this month: the full Notification Centre we have been building toward, custom fields and forms for businesses with specialised intake needs, and continued investment in Grazi AI as the foundation for autonomous business operations.
Every feature in this round-up is live in your account today. Check them out under Product Updates inside Petboost, or open Grazi (Cmd+K) and ask "what is new this week?".