The front desk is the busiest square metre in a pet business. Someone is arriving, someone is paying, the phone is going, and a dog needs to go through to the back. Front Desk Management splits that load across two screens so the counter stops being a bottleneck.
The staff screen: Mission Control
Mission Control gives your team the whole day at a glance, on a reception monitor, an iPad, or a phone when you are on the road.
Rather than a wall of appointments to scan, an Attention Required queue surfaces only the things that need a human: expiring vaccinations, low and depleted package balances, birthdays worth a fuss, outstanding payments and declined cards, pending confirmations, abandoned bookings, and pets ready to check out. Each item tells your team what to do next.
The desk can still take payment without leaving the screen: a Quick Sale for a retail item, a charge to a card on file, a tap on the card reader, an SMS payment link, or a cash record.
The customer iPad: Kiosk Mode
Kiosk Mode turns a second iPad, facing the customer, into a self-service check-in station. Customers check themselves in for today's visit by entering their phone number, book their next appointment, accept your terms and waivers, upload vaccination certificates, add a card securely on file, and buy a prepaid package, all the things a receptionist would otherwise key in for them.
If the phone number is not recognised, the kiosk takes the customer straight into a quick sign-up with no dead end. Existing customers are greeted by name and offered their check-in immediately.
Safe on a shared device
Kiosk Mode runs full screen with no access to your business account, so a customer can only do their own check-in, booking, terms, and payment. A four-digit staff code is required to leave kiosk mode, and it signs the device out when you do. If a customer walks away mid sign-up, the iPad signs itself out after a short idle period so the next person cannot see their details.
The desk works the exceptions, not the queue
The moment a customer taps to check in, the appointment moves to in progress and appears on Mission Control in real time. Your team sees the arrival without signing anyone in manually, which frees them to work the exceptions the Attention queue surfaces rather than the queue at the counter.