A single empty slot is easy to shrug off, so add up a year of them. Seven numbers, and no email address.
7 inputs
three about your book, four about your rates
No email
the number appears on the screen, nothing is collected
Every formula
named in plain words further down, along with what it ignores
The defaults are a starting point, not advice. Overwrite every line.
Every appointment, stay, session or visit on the book in a normal week.
What one booking brings in, add-ons included.
52, less the weeks you close.
Planning figures, not a measurement of your business. Count your own last three months and put those in instead.
Bookings that neither turned up nor cancelled. Starts at the planning figure our pricing page uses for bookings with no card on file.
Cancelled inside your notice period. Starts at the same page's planning figure.
Lower it if you refill most late gaps. Raise it if you never do.
The rate you would expect once every booking holds a card. Starts at the pricing page's planning figure for that.
No-shows a year
288
of 2,400 bookings, plus 120 late cancellations
Lost a year
$33,060
$27,360 to no-shows, $5,700 to late cancellations
Same number, a month
$2,755
If a card on file brought no-shows to 3%
$20,520
a year of no-shows that would not happen
Revenue, not profit. Every rate above is yours to replace, and the answer moves with the one you trust least.
Five lines, all of them above. Nothing is hidden and nothing is weighted.
bookings a week x weeks you trade
The base every other line is taken from.
bookings a year x no-show rate x average booking value
Each no-show is counted at what the booking would have brought in, add-ons included, because that is the money that did not arrive.
bookings a year x late cancellation rate x average booking value x share you lose
A late cancellation leaves a gap you can sometimes refill, so it is counted at the share you say you lose rather than at the full value.
lost to no-shows + lost to late cancellations, then / 12
Spread flat across the year, so a quiet month and a busy one read the same here. Your own months will not.
(your no-show rate - the rate with a card) x bookings a year x average booking value
Only shown when your rate is the higher of the two. The rate with a card is an assumption you can change, not a promise.
Clients who stopped booking altogether are a different loss, and the lapsed client calculator prices that one. The capacity calculator shows how many slots a day there are to lose.
The arithmetic is short. The rate you type is the part worth arguing about.
Petboost can ask for a card when a pet owner books online and hold the booking total on it 72 hours before the appointment. Where you want money up front, it takes a deposit instead. When someone does not turn up, you decide whether to charge your cancellation fee to that card or waive it. See how payments and deposits work.
