Question 1

How do payments work in Petboost?

Accepted Answer

Petboost offers secure payments powered by Stripe. Three core payment methods: (1) Card on File: customers save their card, and with Auto-pay invoices on it is charged once each invoice is finalised, and Stripe pays the money out about two business days later. (2) SMS Payment Link: send a secure Stripe payment link via SMS, customer pays on their device. (3) In-Person Card Machine: tap/chip/swipe via Stripe Terminal at checkout. Optional pre-authorisation holds funds 72 hours before appointments for no-show protection. All payments include personalised invoices branded with your logo, colours, and ABN. Connect Xero's Stripe bank feed and your card payments reach Xero each day, ready for your bookkeeper to reconcile. Cash and bank transfers are also available for customers who prefer them, though you'll need to report these manually as Stripe automation won't apply.

Question 2

How does Card on File work?

Accepted Answer

When customers save their card details, turn on Auto-pay invoices and Petboost charges the card on file once each invoice is finalised. No manual invoicing, no chasing payments. Stripe pays the money out about two business days later.

Question 3

What are the Stripe transaction fees?

Accepted Answer

Stripe charges 1.65% + $0.30 per successful card transaction in Australia. There are no monthly fees, so you only pay when you get paid.

Question 4

Can I avoid transaction fees entirely?

Accepted Answer

Yes! Cash and Bank Transfer payments tracked in Petboost have zero transaction fees. Card surcharging is banned in Australia from 1 October 2026; some businesses choose to build a small allowance for card costs into their prices, others keep prices as they are. Your call. Many businesses use a hybrid approach: Card on File for convenience, Bank Transfer for larger invoices.

Question 5

Can I still pass credit card fees on to customers (surcharging)?

Accepted Answer

Not on card payments from 1 October 2026. The Reserve Bank of Australia has banned surcharging on eftpos, Visa and Mastercard debit, prepaid and credit cards, so you can no longer add a separate card surcharge to those transactions. The compliant approach is to build your processing costs into your standard prices, which most industries already do: set one all-in price and your margin is protected on every booking. The same reforms lower the caps on card interchange fees from 1 October 2026, reducing the underlying cost of accepting cards over time. Cash and bank transfer carry no processing fees. The ban does not currently extend to three-party schemes such as American Express and Diners Club, or to buy now pay later, which the RBA is reviewing separately during 2026.

Question 6

What does the RBA surcharge ban from 1 October 2026 mean for my business?

Accepted Answer

From 1 October 2026 the Reserve Bank of Australia bans surcharging on eftpos, Visa and Mastercard debit, prepaid and credit cards. You can no longer add a card surcharge line to those payments, so processing costs are built into your standard prices instead, which most industries already do. The same reforms lower the caps on card interchange fees from 1 October 2026, reducing the wholesale cost of accepting cards over time. The ban does not currently extend to three-party schemes such as American Express and Diners Club, or to buy now pay later services, which the RBA is reviewing separately during 2026. Cash and bank transfer carry no processing fees. Read the RBA announcement: https://www.rba.gov.au/media-releases/2026/mr-26-10.html

Question 7

How do prepaid packages work?

Accepted Answer

Create 5-pack, 10-pack, or 20-pack bundles at custom discounts. Customers purchase packages online 24/7 via the self-service portal. When they book, they redeem a credit on the service, and the balance is tracked for them and your team.

Question 8

What discount should I offer on packages?

Accepted Answer

Typical discounts are 15% for 5-packs, 20% for 10-packs, and 25-30% for 20-packs. Daycare businesses report the highest adoption rates (48% of appointments use packages). The discount pays for itself through reduced no-shows, prepaid revenue, and customer loyalty.

Question 9

How do package credits work with cancellations?

Accepted Answer

You control package credit policies per service. Options include: retain credits (customer keeps credit for rebooking), forfeit credits (within your notice period policy), or pro-rate for partial cancellations. All policies are clearly displayed to customers at booking.

Question 10

Can customers purchase packages online?

Accepted Answer

Yes! Customers can browse available packages, purchase online 24/7 via your branded self-service portal, and immediately use credits for booking. No staff intervention required. You'll receive notification when a package is purchased.

Question 11

How does Pre-Authorisation protect against no-shows?

Accepted Answer

With Pre-hold funds on, Pre-Authorisation (No-Show Protection) places a temporary hold on the customer's card 72 hours before appointments. Here's how it works: (1) The hold reserves the booking amount, which shows the card is active with enough funds. (2) If the hold fails, you're texted straight away so you can follow up. (3) The customer is texted too. (4) Once the invoice is finalised, the hold is captured as the payment, by Auto-pay or when you charge. (5) If the customer cancels, the hold drops off with no refund process needed, apart from any late cancellation fee your policy takes from it. This differs from deposits: pre-auth reserves funds without charging, while deposits charge immediately.

Question 12

What is the difference between Pre-Authorisation and Deposits?

Accepted Answer

Petboost offers both. A deposit is charged when the customer books online: choose pre-pay in full, a partial deposit (a percentage from 5% to 95%, or a fixed amount), or no deposit, set as your business default and overridable on individual services. When you take the booking yourself and the customer has no card saved, the booking still lands and waits at Pending: you take the deposit from the appointment once they add a card, or text them a card request from there. Pre-authorisation instead places a temporary hold 72 hours before the appointment, so the funds are reserved but never charged. The real difference shows up when plans change and you need to release the money. With a deposit the refund is issued automatically, but banks still take 5-10 business days to show it. With pre-authorisation, a cancellation with enough notice releases the hold automatically and funds return to the card within 30 minutes to 24 hours, with no refund to process and no accounting entry to reverse. Take a deposit when you want the money in hand before the appointment. Otherwise, card-on-file with a longer cancellation period (e.g., 72 hours for boarding) and pre-auth enabled settles faster when plans change. A partial deposit only protects the portion you took, so use pre-pay in full when you want the whole booking covered.

Question 13

Are Petboost invoices NDIS-compliant?

Accepted Answer

Yes! Petboost invoices include all core NDIS requirements: your business name and ABN, participant's name, itemised services with amounts, service dates, total amount, and unique invoice numbers. For NDIS claims, simply add the participant's NDIS number and support item codes to your service descriptions. Example: 'Assistance Dog Training for Sarah (NDIS #1234567890) - 04_104_0125_6_1'. Your invoices then contain everything needed for NDIS claims.

Question 14

Can I use my own payment processor?

Accepted Answer

Absolutely -- you can keep using your existing EFTPOS terminal, Square, or bank terminal for walk-ins and in-person payments. That said, setting up Stripe Connect is a requirement for all Business Pro, Flex, and Max subscriptions. It takes 2-5 minutes during onboarding and unlocks automatic card charging, no-show protection, SMS payment links, Xero Bank Feeds, and self-service online booking. You don't have to use Stripe for every transaction -- many businesses use a hybrid approach (Stripe for online, their own terminal for in-person). When you do use your own terminal, select "Other EFTPOS" in Petboost to track the payment. External payments don't count toward the Stripe threshold that waives your monthly subscription.

Question 15

Why is Stripe Connect required for paid plans?

Accepted Answer

Stripe Connect is the foundation that powers Petboost's payment automation. It's required on all Business Pro, Flex, and Max subscriptions because it enables: (1) Card on File: customers save their card once, and with Auto-pay invoices on it is charged once each invoice is finalised, with Stripe paying the funds out about two business days later. (2) Pre-authorisation: with Pre-hold funds on, a hold is placed on the card 72 hours before appointments, protecting you against no-shows and late cancellations. (3) Self-service online booking: customers can only book and pay online when Stripe is connected. (4) SMS payment links: send a secure payment link via text for customers without a card on file. (5) Xero: connect Xero's Stripe bank feed and your card payments reach Xero each day for your bookkeeper to reconcile. (6) Subscription waiver: hit the monthly Stripe revenue threshold and your next month's subscription is automatically waived. Setting up takes 2-5 minutes during onboarding. You're welcome to continue using your own payment terminal alongside Stripe for walk-in payments; Stripe Connect doesn't replace your existing hardware, it runs alongside it.

Question 16

Can I use Stripe for online bookings but my own terminal for in-person payments?

Accepted Answer

Yes! This hybrid approach is fully supported. Use Stripe for online bookings (Card on File, automatic charging, no-show protection) and your existing terminal for walk-ins. At checkout, choose the appropriate payment method. Note: Only Stripe payments count toward the $7,500 monthly threshold that waives your $65 AUD subscription. Payments taken on your own terminal don't count toward this waiver.

Question 17

What are the fees for using my own EFTPOS terminal with Petboost?

Accepted Answer

Petboost does not charge a fee for Other EFTPOS payments. Compare to Stripe: 1.4% Petboost booking fee plus 1.65% + $0.30 Stripe processing (deducted per transaction, pay-as-you-go). From 1 October 2026 card surcharging is banned in Australia, so businesses build these processing costs into their standard prices rather than adding a surcharge line. Key difference: Stripe payments count toward the $7,500 monthly threshold that waives your subscription. Payments taken on your own terminal don't.

Question 18

Can I pass payment processing fees to customers?

Accepted Answer

Not as a card surcharge from 1 October 2026. Surcharging on eftpos, Visa and Mastercard payments is banned in Australia, so processing fees can no longer be added as a separate line item on card transactions. Instead, build a small allowance for these costs into your standard prices, which most industries already do, so your margin is protected on every booking. Cash and bank transfer carry no processing fees.

Question 19

What is the bookkeeping difference between Stripe and your own EFTPOS terminal?

Accepted Answer

Stripe payments are recorded against the Petboost appointment automatically, and once you connect Xero's Stripe bank feed they reach Xero each day. Payments taken on your own EFTPOS terminal appear in your separate bank statement and are matched by hand, as are cash and bank transfers. So at tax time your card payments through Stripe come from one source, and your terminal takings from another.

Question 20

How does the $7,500 subscription waiver work with payments on your own terminal?

Accepted Answer

Process $7,500+ via Stripe in a billing month, which starts on your subscription's renewal date rather than the 1st, and next month's $65 AUD plan fee is waived. The booking fee still applies. Each billing month counts separately (not cumulative). Business Flex and Business Max have their own thresholds, $13,500+ and $20,000+. Important: Other EFTPOS transactions don't count toward this threshold. Only Stripe payments (Card on File, payment links, Stripe Terminal) count.

Question 21

Does Petboost connect to Xero or QuickBooks?

Accepted Answer

Not directly. Your card payments run through your own Stripe account, and Xero's Stripe bank feed (or QuickBooks Online's Stripe connection) brings them into your accounting software each day once you set it up there: Petboost → Stripe → Xero. It runs one way and covers card payments only, so cash and bank transfers are recorded in Xero or QuickBooks by hand.

Question 22

How do I handle tips?

Accepted Answer

Tips can be added to invoices before or after payment. For card payments, tips are processed through Stripe. For cash tips, record them manually in the appointment for accurate reporting and staff commission tracking.

Question 23

What happens if a payment fails?

Accepted Answer

When Auto-Pay or Pre-Auth fails, you receive an immediate notification. Common causes: expired card, insufficient funds, card reported lost/stolen, or bank declined. The appointment is flagged and you can retry with a different card, send an SMS payment link, or contact the customer. Failed payments don't cancel appointments automatically - you decide next steps.

Question 24

How do I refund a payment?

Accepted Answer

Navigate to the appointment or invoice, click the payment, and select 'Refund'. You can refund the full amount or a partial amount. Refunds are processed through Stripe and typically appear on the customer's statement within 5-10 business days. No support tickets required. Refunded amounts are deducted from your next Stripe payout.

Question 25

How do Petboost Packages reduce admin?

Accepted Answer

Petboost Packages flip the traditional model. The customer pays upfront via Stripe and credits are tracked in-app: a credit is redeemed when the customer books, or applied by your team. No chasing payments (already paid), no invoicing each visit (package covers it). Just clean payment data for your accountant. Most businesses save 4-6 hours per week on payment admin.

Question 26

Can I void an invoice without processing a refund?

Accepted Answer

Yes! Use 'Void Invoice Amount' when payment was never collected and you want to close the invoice without financial processing. This is appropriate for appointments cancelled before payment, billing errors discovered before charging, or complimentary services. The appointment status changes to 'Invoice Amount Void' with no financial transaction processed. For appointments where payment WAS collected and needs returning, use Refund instead.

Question 27

What if a cancellation fee charge fails?

Accepted Answer

When an appointment is cancelled with a cancellation fee, the charge may fail if the customer's card is declined, expired, or missing. Petboost flags these in Mission Control and shows an alert on the appointment. You can retry the charge once the customer has a valid payment method on file. Click 'Retry Charge Cancellation Fee' on the cancelled appointment to attempt charging again.

Question 28

How do I cancel a card reader transaction in progress?

Accepted Answer

If a card reader payment gets stuck or you need to abort a tap/chip/swipe transaction, click 'Cancel Reader Action' in the terminal payment dialog. The transaction is aborted and the card reader returns to ready state. You can then retry with the card reader, switch to a different payment method, or process as cash/bank transfer if terminal issues persist.

Question 29

How do Stripe payouts work? When will I receive my money?

Accepted Answer

Stripe processes payouts on a rolling 2-day basis (not batched). When a customer pays, Stripe holds the funds, processes them over approximately 2 business days, then transfers to your bank. Payments successfully processed before 9pm local time are included in the next day's batch. Petboost shows your complete payout history with each transaction's pet name, owner, and service, so you always know exactly where your money is. Your money is never missing: it's either processing, in transit, or in your bank.

Learn more: Stripe Payout Schedules FAQ (https://support.stripe.com/questions/payout-schedules-faq)

Question 30

Can I see my bank account details in Petboost?

Accepted Answer

Yes! The Payouts tab in Settings shows your connected bank account including bank name, last 4 digits of your account number, BSB, and verification status. You can click 'Manage' to open Stripe Dashboard and change your payout bank account or schedule.

Question 31

Why is my payout smaller than expected?

Accepted Answer

Payouts show the net amount after fees are deducted: Stripe processing (1.65% + $0.30) and the Petboost booking fee on card payments (1.2% on Max, 1.4% on Pro and Flex). If you've processed refunds, those are also deducted. Click any payout in the history to see the fee breakdown per transaction and exactly which appointments are included.

Question 32

Why didn't I receive a payout on Monday?

Accepted Answer

Banks don't process transfers on weekends or public holidays. If your payout was scheduled for Saturday or Sunday, it automatically moves to Monday. The Payouts tab in Petboost shows you the actual expected arrival date, accounting for these delays, so you always know when to expect your money.

Question 33

How do I change my payout schedule or bank account?

Accepted Answer

In Petboost, go to Settings → Payouts and click 'Change schedule in Stripe' or 'Manage' on your bank account. This opens your Stripe Dashboard where you can set daily, weekly, or monthly payouts and update your bank details. Changes typically take effect within 1-2 business days.

Question 34

Can I match payouts to specific appointments?

Accepted Answer

Yes! Each payout in Petboost shows the individual transactions with pet name, owner name, service, amount, and fees. Click 'Open Appointment' to jump directly to that booking, or 'View in Stripe' for the payment details. This makes reconciliation straightforward and eliminates guesswork.

Question 35

Can I charge cancellation fees?

Accepted Answer

Yes! When a customer cancels within your cancellation policy window, you can charge a cancellation fee directly through Petboost. Set the fee amount, send a payment link via SMS, and track collection status from the appointment view. Fees are processed through Stripe.

Question 36

How do bank transfer payments work?

Accepted Answer

When a customer pays via bank transfer, you can mark the payment as received in Petboost. While Email the customer: booking updates is on, the pet owner is emailed a receipt, and the transaction is recorded in your payment history. This is useful for businesses that accept direct bank deposits alongside card payments.

Question 37

Can I set different payment rules for specific customers?

Accepted Answer

Yes! Per-client payment settings let you override your global payment defaults for individual pet owners. For example, trusted long-term clients might have different pre-authorisation requirements, or specific customers might need different payment terms. Set overrides from the pet owner's profile.

Question 38

Can I take a deposit on an online booking?

Accepted Answer

Yes. Choose pre-pay in full, a partial deposit, or no deposit, set as your business default and overridable per service. An online booking charges the deposit as the customer books. A booking your team creates charges it too when the customer has a card saved, and when they do not, the booking waits at Pending until you charge the deposit from the appointment or text them a card request. Recurring series never take a deposit. A partial deposit protects only the portion you took, so use Pre-pay in Full when you want the whole booking covered.

Question 39

Can I charge a different rate on a public holiday or a weekday?

Accepted Answer

Yes. Set a rate on any public holiday, any weekday, or a date range such as the school holidays, as a percentage or a flat amount, on the services you choose. You name the rate yourself and that name is what customers see. Overnight stays charge it per night, and the checkout morning is never charged.

Question 40

How do I collect a cancellation fee if there is no card on file?

Accepted Answer

Choose a Secure Payment Link sent by SMS, a bank transfer, cash, or Other EFTPOS recorded on the appointment. The fee is marked paid against whichever method you actually used, and the choice sits on the appointment, on the calendar and on the Mission Control attention card.

Question 41

What does a customer see when their card declines?

Accepted Answer

Everything outstanding sits in one place in their wallet, each line showing the reason from the bank in plain English. They can add or replace the card and retry the payment where it sits, with the result on screen. Deposits appear as their own line, so what was paid and when is answerable without ringing you.

Question 42

How do I stop losing money to no-shows?

Accepted Answer

Petboost reduces no-shows through card-on-file requirements, pre-authorisation holds 72 hours before appointments, and automated SMS reminders. When customers know their card will be charged for missed appointments, show rates improve dramatically. Require customers to add a card on file before they can book online. Pre-hold funds automatically when appointments are confirmed (optional). Automated SMS reminders prompt customers to confirm attendance. Mission Control flags appointments needing attention. Configurable cancellation notice periods help protect against late cancellations.

Question 43

What if a customer's card declines on the day?

Accepted Answer

Petboost's pre-hold funds feature places a hold for the appointment amount on the customer's card 72 hours before their appointment, catching card issues before service day. A hold on the card 72 hours before the appointment. Funds held (not charged) to confirm availability. Customer notified automatically if card fails. Time to resolve issues before appointment day. No awkward post-service payment problems.

Question 44

How do I stop chasing customers for payment?

Accepted Answer

Petboost's auto-pay feature charges the customer's card on file once the appointment's invoice is finalised: when your team checks it out, or 30 minutes after the scheduled end when Auto-finalise runs. No chasing, no reminders, no outstanding invoices. Cards charged once the invoice is finalised, with Auto-pay invoices on. Adjust the price before check-out; Auto-finalise waits 30 minutes after the scheduled end. Receipt emailed while Email the customer: booking updates is on. No manual payment collection needed. Outstanding payments become a thing of the past.

Question 45

Can I require a card on file before customers book?

Accepted Answer

Petboost lets you require customers to add a valid payment method before they can complete an online booking. Card-on-file requirement configurable per service or globally. Customers add their card securely through Stripe. Cards can be charged automatically after service (if enabled). Pre-hold funds to verify available balance before appointments. Customers who pay in person can still book with card-on-file as backup.

Question 46

How do I know if someone actually has funds available?

Accepted Answer

Petboost's pre-hold funds feature doesn't just validate the card: it places a temporary hold on the appointment amount, confirming that funds are actually available. Pre-authorisation holds the exact appointment amount. Validates both card validity AND available balance. Hold placed 72 hours before appointment. Released or converted to charge automatically. No charge for holds that do not convert.

Question 47

Can I take a deposit when customers book?

Accepted Answer

Petboost can require a deposit as part of online booking, charged to the customer's card at checkout so there is nothing to chase. Choose pre-pay in full, a partial deposit, or no deposit. Partial deposits take a percentage from 5% to 95%, or a fixed amount. Set your business default, then override it on individual services. Charged automatically when the customer books online. Balance is collected after the service as normal.

Question 48

How do I handle refunds for last-minute cancellations?

Accepted Answer

Petboost lets you set clear cancellation policies that customers see at booking, and refunds are processed manually through Stripe so you have full control over each situation. Configure cancellation notice period requirements. Policies displayed to customers at booking. Process refunds manually via Stripe dashboard. Full or partial refunds at your discretion. Clear terms reduce disputes and awkwardness.

Question 49

Can I see all outstanding payments in one place?

Accepted Answer

Petboost's Mission Control is your operational dashboard, flagging everything that needs attention in one centralised view. "Attention Required" section highlights outstanding payments. See payment method issues (expired cards, declined transactions). Flag depleted packages that need renewal. Identify overdue status changes across all appointments. Bulk charge feature lets you collect multiple payments at once.

Question 50

How do I collect multiple payments at once?

Accepted Answer

Petboost's Mission Control includes a bulk charge feature that lets you process all outstanding payments in one action, dramatically reducing end-of-day admin. See all outstanding payments in one list. Select individual payments or charge all. Process entire batch with one click. See success and failure results instantly. Follow up only on failed charges.

Question 51

What if I want to offer package discounts for prepayment?

Accepted Answer

Petboost's Packages system lets you sell pre-paid bundles of service credits at discounted rates, encouraging upfront commitment and building customer loyalty. Create packages with any number of credits (5-pack, 10-pack). Set discounted pricing vs individual bookings. Customers purchase and credits add to their account. Customers redeem credits as they book. Track remaining balance per customer.

Question 52

How do I track who's used their package credits?

Accepted Answer

Petboost tracks package credit usage, showing remaining balances in customer profiles and recording every redemption. Package balance shows in customer profile. Every redemption recorded in the transaction history. Full history of credit usage available. Mission Control alerts for depleted packages. Easy renewal when credits run low.

Question 53

Can I automatically invoice after every appointment?

Accepted Answer

With Auto-complete appointments and Auto-finalise appointments on, Petboost finalises each invoice 30 minutes after the appointment ends, so every service gets invoiced without manual effort. The customer is emailed a receipt when it is paid, while Email the customer: booking updates is on. Invoice generated automatically after the appointment ends. Receipt emailed when paid, while Email the customer: booking updates is on. Accurate with all services and pricing. No forgotten invoices or missed revenue. Enables auto-pay for automatic charging.

Question 54

How do I know when packages are running low?

Accepted Answer

Petboost's Mission Control Attention System automatically flags packages with low or depleted balances, giving you advance warning to contact customers about renewal. Depleted packages flagged in Attention Required. Low balance warnings before they run out. See affected customers at a glance. Contact customers proactively about renewal. Prevent surprise charges and awkward conversations.

Question 55

What if customers prefer to pay in person?

Accepted Answer

Petboost integrates with Stripe Terminal for in-person card payments, letting customers pay at your location while keeping all transactions in one system. Accept tap, chip, and swipe payments in person. Payments link to appointments automatically. Single system for online and in-person transactions. Card-present payments land on the appointment, not in a separate terminal. Download the receipt from the appointment when a customer wants one.

Question 56

Can the system charge cards automatically after service?

Accepted Answer

Yes. With Auto-pay invoices on, Petboost charges the card on file on its next automatic run after the invoice is finalised, usually within 15 minutes, with no manual action. Card charged automatically after finalisation. Make any changes before you finalise or check out. Receipt emailed while Email the customer: booking updates is on. Failed charges flagged for follow-up. Complete hands-off payment processing.

Question 57

How do I keep regular customers coming back?

Accepted Answer

Petboost helps build customer loyalty through pre-paid packages that reward commitment and recurring appointments that lock in regular schedules. Pre-paid packages encourage upfront commitment. Discounted rates reward bulk purchases. Recurring appointments maintain regular schedules. Multi-pet discounts reward family bookings. Consistent service builds lasting relationships.

Question 58

How do Petboost packages reduce admin?

Accepted Answer

Petboost Packages flip the traditional model. The customer pays upfront via Stripe and credits are tracked in-app: the customer redeems one when they book, or your team applies one. No chasing payments and no invoicing each visit, just clean payment data. Customer buys package → Instant Stripe payment. Credits tracked per pet automatically. Credits redeemed when the customer books, or applied by your team. No chasing payments (already paid). No invoicing each visit (package covers it). Clean payment data for your accountant.

Question 59

How much admin time can I save on payments?

Accepted Answer

Most pet businesses save 4-6 hours per week on payment admin. Chasing payments: gone (auto-pay). Generating receipts: gone (self-service). Manual invoicing: gone (on-demand PDF). That's time back in your week. Chasing payments: 1-2 hrs/week → 0 hrs (auto-pay with card on file). Generating receipts: 30 min/week → 0 hrs (customer self-service). Manual invoicing: 1-2 hrs/week → 0 hrs (on-demand PDF generation). Payment follow-ups: 1-2 hrs/week → 0 hrs (automated). Total savings: 4-6 hours/week. At $50/hour, that's $200-300/week or $10,000-15,000/year.

Question 60

How do I cover credit card processing fees?

Accepted Answer

It's your choice. Many businesses keep their prices as they are and treat the fees as a cost of the routine work Petboost handles. Others build them into their service prices, and Petboost's Build Fees Into Pricing wizard works that out in four steps. Either way, Stripe processing and the Petboost booking fee stay on separate lines, and you can change your mind anytime.

Question 61

What is pre-authorisation and how does it work for pet businesses?

Accepted Answer

Pre-authorisation places a temporary hold on the customer's card 72 hours before appointments. Funds are reserved but not charged. If cancelled with enough notice, the hold releases automatically and returns to the card within 30 minutes to 24 hours, not the 5-10 business days a traditional deposit refund takes. 72 hours before: a hold is placed on the card, funds reserved (not charged). Hold declined: you AND the customer are texted straight away. Customer cancels with enough notice: the hold drops off (no refund needed). Released funds return to the card in 30 minutes to 24 hours, not 5-10 business days. No-show: choose Charge Cancellation Fee and your fee comes from the hold. Invoice finalised: the hold is captured as the payment. Combine with a longer cancellation period for high-value or boarding bookings.

Payments & Packages

Read the full feature

Payments

Prepaid Packages

Memberships

Payments & Packages

Read the full feature

Payments

Prepaid Packages

Memberships