Grazi picks it up. It knows who is ringing, which pet they mean and what is actually free, and it books, moves or cancels while you keep working. Phone, SMS and chat, all the same Grazi.
Sarah Whitfield
0412 884 201 · 6:48pm, after hours
Poppy · Full Groom, Thursday 9:00am
Hi, I need to move Poppy’s groom on Thursday.
No worries. I have Friday at 10:30 or Saturday at 9:00 with Amy. Which suits?
Friday, thanks.
24/7
answered, including after hours
Closed
beta, limited access
3 channels
phone, SMS and pet owner chat
Grazi picks up when you cannot. It recognises the caller from their number, pulls up their pets and their next appointment, and settles the booking on the call. When it is out of its depth it puts them through.
Sarah Whitfield
0412 884 201 · 6:48pm, after hours
Poppy · Full Groom, Thursday 9:00am
Hi, I need to move Poppy’s groom on Thursday.
No worries. I have Friday at 10:30 or Saturday at 9:00 with Amy. Which suits?
Friday, thanks.
Grazi replies on the same dedicated Australian number your reminders already come from, in the same threaded inbox you use. Nothing is hidden in a separate tool, and you can take the conversation back at any point.
Grazi joins your team list in a role you already use, with the permissions you give it. Switch it on for the channels you want covered and switch it off the day you would rather do it yourself.
Amy Mitchell
amy@pawfectgrooming.com.au
Grazi
Phone, SMS and chat
Grazi appears beside your people, in a role your business already has, not buried in a settings page you forget exists.
Start with the phone. Add SMS when you trust it. Leave chat off entirely if you would rather. Turning it off is one switch.
Your greeting, your services, your cancellation policy. Owners hear your salon, and Grazi says it is an assistant when they ask.
Owners ask the things they would otherwise ring about. Do you take anxious dogs, what does a full groom cost, is Thursday free. Grazi answers from your real services, hours and terms, and then books it.
Grazi
Pawfect Grooming · replies in seconds
Do you do anxious dogs? Bruno hates the dryer.
We do. Amy takes the quiet-room slots and towel dries. She has Tuesday 11:00 or Thursday 2:30 free.
Booked Bruno in for Thursday 2:30. I have noted the dryer on his profile.
Appointment createdWhat Grazi can do for you
Book appointments
Only into slots your booking rules already allow
Reschedule and cancel
Inside your cancellation window, never outside it
Answer policy and pricing questions
From your services, hours and terms
Take payment
Sends a payment link, never charges a card
Update pet records
Vaccination dates, care notes, contact details
Everything Grazi does is logged against the appointment, the same as any team member.
The Grazi in your dashboard today reads your data and drafts text for you. The Booster lets it act: create the booking, move it, send the payment link, update the pet record. Every one of those is a switch you own.
Most pet software AI writes you a summary. This one picks up the phone.
The same assistant answers the call, the text and the chat on your booking page, off the same view of your bookings, services and pets. A conversation that starts on the phone and finishes over text is still one conversation.
Most AI in this industry summarises a message and leaves you to do the work. Grazi creates the booking, moves it, or cancels it, inside the same rules your own booking page obeys.
Grazi sits in the team list beside your people, in a role your business already uses, and every action it takes is logged against the appointment. You can see exactly what it did and when.
Booking and rescheduling are one permission. Taking payment is another. Editing a pet record is another again. Anything that moves money or loses a booking ships switched off until you decide otherwise.
SMS rides on the dedicated Australian number the Communications Booster already gives you, sent via Sinch Australia. Clients recognise it because it is the number they have been texting all along.
Anything Grazi is not sure about goes to a person: transferred on a call, handed to your inbox on a text. A confidently wrong answer to a customer costs more than an unanswered question.
Trusted Industry Infrastructure
Powering businesses Australia-wide big & small
250+
pet businesses
300,000+
bookings processed
9
specialised business types
Shown at a regional level. Exact locations and counts are never disclosed.
"Built by people who actually walk into salons"
"I bought this salon in Brisbane at the start of the year with my wife Andi. I've run businesses for 35 years but never a grooming salon, so I inherited a team of groomers, a full client book & software I hadn't chosen. This salon had been through several systems over the years & nobody here had any appetite for doing it again. I was extremely reluctant. I'm very glad we did. What stands out is that Petboost is built by people who actually understand this industry. I asked them once how to handle a price rise & instead of just answering me they went & wrote a proper guide on it for the industry. When I showed them the whiteboard my team writes out & rubs off every day, they'd already seen the same board taped up in salons interstate. They moved our data properly, which is the part I dreaded most. Reception takes payment on the card reader at the counter against the booking, so nothing gets written down twice. The reporting is what changed how I run it. I can see which days are running over capacity & which aren't, & which parts of the menu are earning. That turned a decision about taking on another groomer from a gut feel into something I could actually look at. I've used a lot of software over 35 years. This is the best in its field in Australia."

Craig H
The Grooming Salon - QLD
"Up to 80 dogs a day, and we have stopped chasing payments"
"We're a doggy daycare and grooming salon on the Gold Coast and can have up to 80 dogs booked in on our busiest days with a team of around 10, so there's a lot happening at once. We changed over from Gingr in April and were definitely nervous about moving everything across, but it ended up being the easy part. They moved all of our customers, dogs, photos and information across and we were using the new system within about two weeks. Having cards on file has been one of our favourite changes because we're not constantly following up payments any more, and around 4 in 10 of our bookings are now made online, which takes a lot of pressure off the phone when we're busy with the dogs. Our regular daycare dogs already sit in the diary as recurring bookings, and in four months we've had almost no no-shows. We also really like that they're Australian. Being able to ask a question and actually get help from someone in our timezone makes a huge difference."

Suzi Pooch
Suzi Pooch Doggy Daycare & Dog Grooming - QLD
"Within just 2 days my calendar was up and running"
"Huge shout out to the team at Petboost. After months of wasting time and money trialling other software, dealing with endless setup issues and ongoing emails, I finally threw in the towel and gave Petboost a go. Within just 2 days, all of my client information had been transferred, services created, staff added, and my calendar was up and running. Every question I've had has been answered so quickly, and the support team has been incredible throughout the entire setup process. The software itself is so well thought out and easy to navigate. From appointments and invoicing to pet profiles, grooming notes, banking integration and automation, everything just works seamlessly. It already feels like it's saving me hours of admin, and I can't wait to keep customising it over the coming months. I'm genuinely impressed with how smooth the transition has been. If you're a pet business looking for new software, I'd absolutely recommend giving Petboost a look."
Meg O
Hounds with Hair - QLD
"Incredible support through a huge transition"
"We quickly outgrew our previous scheduling system, and Frazer was incredible in supporting us through what was a huge transition. Moving our entire business - 15 staff, 2 salons, 5 trailers, plus grooming, daycare, boarding, and behavioural training - was no small task. The level of support, training, and one-on-one guidance we received made all the difference. It allowed us to get up and running quickly and seamlessly, while continuing to operate the business throughout the transition. Our clients have also given great feedback - the online booking system is far easier to use than our previous one. We highly recommend Petboost to businesses of any size."


Melissa M
McKinnons Dogwash and Grooming - NSW
"Streamlined Booking with Exceptional Support"
"I really appreciate that Petboost Business is Australian, and the owners are very hands-on, striving to make the product the best possible for my business. It has drastically reduced my admin time compared to previous systems. I love the new two-way SMS feature and the live availability calendar. The system is intuitive and easy for both my clients and staff to use without the need for extensive training. If any issues arise, they're usually fixed the same day. They're constantly rolling out new features. Petboost Business also connects to Stripe and Xero, which is a big plus. Initial setup was incredibly easy since Frazer came to our business and set it up with me."

Conor
Dogs of Melbourne - VIC
"Switching to Petboost has been fantastic"
"Our whole process of switching from our old software to Petboost has been fantastic. Frazer has been incredibly supportive from day one, which made the changeover feel smooth and well guided. Now we can manage all our services easily in one place, and the ability to combine both daycare and grooming bookings has been especially helpful. Petboost is not only easy to use and logical, but the pricing is very competitive. It's also a big plus that it's Australian owned and operated. Streamlining communication between clients and the business, while also reducing admin time, has been amazing. It's made things feel much more organised and easier to manage day to day."

Annie
Houndz Paradise
"A game changer for our business"
"We've been using Petboost for Total Paws Dog Grooming and honestly, it's been a game changer for our business. The booking system is super easy for our clients to use, and it's taken a huge amount of back-and-forth out of scheduling. Everything is streamlined, professional, and just works the way you want it to. From reminders to managing appointments, it's saved us time every single day and helped us present a much more polished experience."

Total Paws Dog Grooming
Total Paws Dog Grooming
"Best in market software for Pet Care industries"
"Support is amazing and the software is the best on market for pet industries. I've worked in software and marketing prior to owning my own pet care business, and could tell immediately that Petboost was something unique. There is nothing I dislike about Petboost: the owner and developer, Frazer, is making constant improvements, so I'm sure any small areas of opportunity are being addressed. We needed a system to improve efficiency with scheduling, notifications, communication and customer experience, and Petboost delivers that."

Jonathon & Chris
Hollywoof Walks
"Switched from a US system after 6 years. Never looked back."
"You won't regret joining…it's the best. I own a dog daycare, grooming and training. I was using an American company for 6 years, which was ok but expensive, not a great system and to get any support took days. When I came to Petboost which is Aussie owned I knew they were a small business but wanted to give them a go. I have been extremely impressed, the customer service is out of this world, they focus on what animal businesses actually need and listen to their clients. The pricing structure makes sense and is very affordable, it is very easy to use and navigate, and the way they have built the business reports and analytics is so impressive, easy to understand and personalised."


Sacha
My Dogs Daycare - QLD
"The automatic payments feature is a blessing"
"Streamlined Invoicing and Booking for Small Teams. I really like how much quicker and easier Petboost Business has become after the upgrades. The automatic payments feature is a blessing as it helps me not to stress, and the self-booking option for clients is amazing for my business! These features ease the mental load and reduce manual admin tasks, allowing me to focus on what I do best."


Fion C
Fion's Dog Training - NSW
"Clear, Client-Friendly Booking Tool with Responsive Support"
"As a dog trainer it is difficult to find software that does all of the things that you need it to do. Petboost is tailored specifically to the animal industry having features that no other booking system I have used previously has. I have worked in the industry for a number of years in grooming, daycare & training & have always had to use a mish mash of a number of systems & trackers to book & collect money. For my training business this software does everything I need it to do so I don't have to keep track of a number of different aspects across various platforms. It has simplified my life immensely."

Liz D
Fetch & Focus - QLD
"I no longer have to chase clients for late payments"
"Petboost has truly been a saving grace! As a platform that's actually all-in-one, it has streamlined so much, saving me time and reducing costs. One of the biggest time-savers has been the automated invoicing feature. I no longer have to chase clients for late payments or spend hours preparing invoices manually."


Camille H
Trail Sniffers - NSW
"Zero missed payments. Zero no-shows."
"Just try it, you won't look back. The moment I turned Petboost on for my business, I never looked back. I haven't had a single missed payment or no-show. I no longer have to manually reconcile payments either. Now I can finally get time to do other things in my business instead of sitting in front of a screen for 'admin days'."


Annika L
Hound Health Bondi - NSW
"Foolproof, Easy-to-Use Booking with All the Accessories I Needed"
"Petboost is foolproof, easy to use, access and has all the accessories that I was seeking in an online booking platform. I genuinely love the AI Grazi, the talking dog - every time I need help locating or using a feature, Grazi helps me. I have used her to find invoices, change my reminder schedule and to locate appointments. Petboost provides a multi-purpose booking site for my small business. I needed a booking site that was accessible to clients and could allow me to load multiple locations for different days. The system provides reminders, uses both SMS and email, and has a card-on-file feature that holds funds securely. Essentially Petboost is making my job easier by doing the hard admin work for me."

Jade
Toof Petcare
What it will do, what it will not, and where it is up to.
Grazi AI Booster is being built with a small group of businesses, and pricing has not been set yet. Tell us what your phone and your inbox look like on a bad week and we will see whether you are a fit.