A window into your
customer's world.
See exactly what your customers see when they book. Step through their booking flow, check their eligibility, and troubleshoot issues, all without leaving your dashboard. No test accounts. No guesswork. Just clarity.
From guessing to knowing
When a customer has a booking question, the old way cost you 20 minutes and your confidence. The new way takes under two.
Without Simulation
~20 minutes per issue
- Customer calls: "I cannot find any available times"
- You open the calendar, everything looks fine from your side
- Toggle between screens trying to figure out what they see
- 20 minutes later, still not sure what went wrong
- Customer frustrated, you exhausted, problem maybe solved
With Simulation Mode
Under 2 minutes
- Customer calls: "I cannot find any available times"
- Open their pet profile, click Simulate
- Instantly see the problem: team member has no working days that week
- Fix the schedule, re-simulate to confirm
- Under 2 minutes. Customer impressed. Issue resolved.
Open Any Pet Profile and Hit Simulate
It starts from any pet profile. Click Simulate and choose Booking Experience or Profile Completion. You'll instantly see the world through your customer's eyes, using their real data, their real eligibility, their real availability.
- Simulate directly from any pet profile, no setup required
- Choose Booking Experience or Profile Completion mode
- Uses the real pet and owner data, not a test account
- Completely read-only: no bookings created, nothing to clean up
See the Calendar Through Their Eyes
The availability calendar looks different for every customer. Service type, pet size, location, team member assignments: they all affect what shows up. Simulation Mode shows you the exact dates, times, and slots your customer sees when they try to book.
- See available dates and time slots exactly as the customer sees them
- All capacity, team, and resource constraints applied in real time
- Spot blocked days instantly, no need to cross-reference schedules
- Date range navigation matches the pet owner booking portal
Know Exactly Why a Day Won't Work
When a customer calls and says they cannot find availability, you need answers fast. The simulation shows you which days are blocked and exactly why: no working days, capacity full, leave periods, or blocked times. No more guessing.
- Clear "Unable to Book" badges on blocked dates with the reason
- See team member availability issues (leave, no working days)
- Capacity and resource conflicts surfaced automatically
- Fix the issue and re-simulate to confirm the resolution
Walk Through the Entire Checkout
Go all the way through: service selection, availability, add-ons, pricing, and the final review screen. See the price breakdown, cancellation policy, key moments timeline, and everything else your customer sees before they tap Complete Booking.
- Full price breakdown with base service, add-ons, and products
- Key moments timeline showing the appointment at a glance
- Cancellation fee policies displayed exactly as the customer sees them
- Edit Pet or Edit Owner buttons to fix issues on the spot
When you'll reach for it
Simulation Mode fits naturally into your day. Here are the moments it makes the biggest difference.
Live customer support
A customer is on the phone saying they cannot book. Open their pet profile, simulate, and walk them through it in real time. You see exactly what they see.
"I can see the issue: your dog is 2kg over the weight limit for Small Groom. Let me update that for you now."
After changing your configuration
Just updated your eligibility rules, availability, or pricing? Simulate a customer booking to verify everything looks right before real customers encounter the change.
"Looks good: the new weight tier is showing correctly for medium dogs and the price updated to $95."
Onboarding new clients
Before sending a new client the booking link, simulate their profile to check what steps remain. Make sure the experience is smooth before they even start.
"They still need to add a card on file and accept terms. I'll let them know before sharing the link."
Training new staff
Show new team members how the customer booking experience works from the other side. Much more effective than describing it verbally.
"This is what they see when they select Full Groom. Notice how the weight filter only shows services their dog qualifies for."
What makes this different
Most tools make you guess. Simulation Mode gives you clarity.
Real Data, Real View
Simulation uses the real pet and owner data: their weight, vaccinations, eligibility, payment status, and account settings. You see precisely what that specific customer would see, not a generic demo.
Completely Read-Only
No bookings are created, no payments processed, no notifications sent. You can walk through the entire flow freely without anything to clean up afterwards.
Fix and Re-Simulate
Found the problem? Edit the pet or owner details directly from the simulation. Then re-enter to confirm the fix worked. The entire troubleshooting cycle happens without leaving the workflow.
Two Modes, One Button
Choose Booking Experience to see service selection, availability, and checkout. Choose Profile Completion to see onboarding steps: card on file, terms, vaccinations, and contact details. Both from the same Simulate dropdown.
Built for Phone Support
When a customer calls with a question, open their pet profile and simulate while you are on the phone. You see exactly what they see. Talk them through it with confidence.
Instant Diagnostics
Blocked dates show the reason: team member on leave, no working days, capacity full, resource unavailable. No cross-referencing calendars or guessing. The answer is right there.
Design Principle
One click, not three.
We count clicks like a chef counts ingredients. Create an appointment in one click. View a customer in one click. Toggle AI with a keyboard shortcut.
Trusted by Australian Pet Businesses
"Best in market software for Pet Care industries"
"Support is amazing and the software is the best on market for pet industries. I've worked in software and marketing prior to owning my own pet care business, and could tell immediately that Petboost was something unique. There is nothing I dislike about Petboost: the owner and developer, Frazer, is making constant improvements, so I'm sure any small areas of opportunity are being addressed. We needed a system to improve efficiency with scheduling, notifications, communication and customer experience, and Petboost delivers that."
Jonathon & Chris
Hollywoof Walks
"The customer service is out of this world"
"You won't regret joining…it's the best. I own a dog daycare, grooming and training. I was using an American company for 6 years, which was ok but expensive, not a great system and to get any support took days. When I came to Petboost which is Ozzy owned I knew they were a small business but wanted to give them a go. I have been extremely impressed, the customer service is out of this world, they focus on what animal businesses actually need and listen to their clients. The pricing structure makes sense and is very affordable, it is very easy to use and navigate, and the way they have built the business reports and analytics is so impressive, easy to understand and personalised."
Sacha
My Dogs Daycare - QLD
"The automatic payments feature is a blessing"
"Streamlined Invoicing and Booking for Small Teams. I really like how much quicker and easier Petboost Business has become after the upgrades. The automatic payments feature is a blessing as it helps me not to stress, and the self-booking option for clients is amazing for my business! These features ease the mental load and reduce manual admin tasks, allowing me to focus on what I do best."
Fion Chen
Fion's Dog Training - NSW
"Clear, Client-Friendly Booking Tool with Responsive Support"
"As a dog trainer it is difficult to find software that does all of the things that you need it to do. Petboost is tailored specifically to the animal industry having features that no other booking system I have used previously has. I have worked in the industry for a number of years in grooming, daycare & training & have always had to use a mish mash of a number of systems & trackers to book & collect money. For my training business this software does everything I need it to do so I don't have to keep track of a number of different aspects across various platforms. It has simplified my life immensely."
Liz Dunn
Fetch & Focus - QLD
"I no longer have to chase clients for late payments"
"Petboost has truly been a saving grace! As a platform that's actually all-in-one, it has streamlined so much, saving me time and reducing costs. One of the biggest time-savers has been the automated invoicing feature. I no longer have to chase clients for late payments or spend hours preparing invoices manually."
Camille Hartnett
Trail Sniffers - NSW
"I haven't had a single missed payment or no-show"
"Just try it, you won't look back. The moment I turned Petboost on for my business, I never looked back. I haven't had a single missed payment or no-show. I no longer have to manually reconcile payments either. Now I can finally get time to do other things in my business instead of sitting in front of a screen for 'admin days'."
Annika Le Rade
Hound Health Bondi - NSW
Simulation Mode Questions
Everything you need to know about seeing your business through your customer's eyes.
Ready to see your business
through your customer's eyes?
Simulation Mode is included in every Petboost plan. Start your free trial and see the difference it makes in your first customer call.