“Frazer McLeod joins the Pet Industry Mentor podcast to share the unfiltered realities of running a pet business and why systems are the difference between burnout and success.”
Petboost
Petboost Co-Founder and CEO Frazer McLeod recently joined Chenelle, host of the Pet Industry Mentor podcast, for an in-depth conversation about the realities of running a pet business in Australia.
The episode, titled "Systems Equal Success," covers the operational challenges pet business owners face every day, from admin overload and inconsistent booking processes to the hidden costs of running without proper systems.
Frazer shared the story of how Petboost was born from his wife Annika's pet care business, Hound Health Bondi, and the years of first-hand research that went into designing software specifically for the Australian pet industry.
Key topics included:
Chenelle, who grew her own pet business to a multiple six-figure operation before selling it in 2025, brought her own candid experiences to the conversation, including stories of forgotten dog pickups, chaotic multi-channel communication, and the moment she realised systems were the difference between burnout and success.
A central theme of the conversation was what happens when pet businesses move from ad-hoc processes to a proper system. Frazer outlined the tangible outcomes Petboost customers experience:
The Pet Industry Mentor podcast is hosted by Chenelle, a former pet business owner turned mentor who helps pet professionals build sustainable, professional businesses. The show focuses on practical advice, real-world stories, and honest conversations about the pet services industry.
The episode is available on all major podcast platforms:
Petboost is an Australian-built all-in-one booking, payment, and client management system designed specifically for pet businesses. From dog groomers and walkers to daycares, boarding facilities, and puppy schools, Petboost helps business owners systemise their operations, professionalise their client experience, and focus on the work that matters: caring for pets.
The platform brings bookings, payments, scheduling, client records, pet profiles, team management, automated communications, and reporting into a single system of record. Pet owners benefit from frictionless self-service booking, transparent pricing, and a seamless experience that keeps them coming back. Business owners benefit from a fuller diary, predictable cash flow, and evenings that are actually theirs.
Petboost is co-founded by Frazer McLeod (CEO) and Mo Abed (CTO), with backing from the Di Marco Group, the family office of TechnologyOne founder Adrian Di Marco. Learn more at petboost.com.au/business.
